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Work Background
TechNative DigitalMentor
Jun. 2024 - Nov. 2024A pro-bono position supporting as a mentor for the first TechNative Digital bootcamp. Providing guidance on product thinking, agile delivery, and career development in the tech industry.
CertnProduct Director
Oct. 2022 - Oct. 2025Led global product strategy and delivery for key remits of Certn’s core business. Managed a distributed team of Product Managers and co-led the wider Product function, driving research-led roadmapping, OKR alignment, and customer-centric execution. Partnered cross-functionally with design, engineering, data, operations, and commercial teams. Introduced AI initiatives. Secured UK Government Digital Identity certification and improved user experience through data-driven UX enhancements and real-time status features. Played a key role in integrating product management into an acquired business unit and led teams through structural and strategic change while maintaining momentum and morale.
DabAppsProject Manager
Apr. 2018 - Oct. 2022Brighton, United KingdomLed end-to-end delivery of custom web and mobile applications for both B2C and B2B clients. Owned product management work and execution for high-impact apps including a sports platform with 1.5M+ monthly views, a family support app used by 5,000+ families. Delivered SaaS solutions for business clients. Collaborated closely with clients, design, and engineering teams to define product vision, conduct discovery workshops, align roadmaps with user needs and market trends, and ensure successful launches. Improved product planning, estimation, and delivery processes to enhance predictability and team performance.
PASS Software LimitedDirector Of Strategic Projects
Jul. 2016 - Mar. 2018Employee #1 in a B2B SaaS startup in the background-screening sector, supporting the company through fundraising, acquisition, and integration. Defined product vision, roadmap, and team structure, and led strategic initiatives across client training, product education, and regulated delivery. Conducted market research to inform international expansion and M&A strategy during a critical growth phase.
Created the Product team after we acquired a business and collaborated closely with Engineering to maintain and grow delivery.
HireRightSenior Product Manager
Sep. 2015 - Jun. 2016Brighton, United KingdomOwned the EMEA platform roadmap for enterprise clients, applicants, and internal users, delivering scalable and compliant background-screening solutions. Built the regional Product function and launched client research initiatives to inform product strategy and improve user experience. Delivered new functionality for UK financial regulatory compliance and led enterprise client migrations to modern web platforms. Partnered with Sales and Marketing on product positioning and implementation, contributing to a £1.5M client win. Supported website relaunch and created product marketing content to enhance engagement and conversion.
HireRightProduct Manager
Dec. 2013 - Sep. 2015
HireRightManager, Operational Excellence
May. 2012 - Dec. 2013
HireRightUK Operations Manager
Jan. 2011 - May. 2012Managing the UK Operations for Kroll Background Worldwide.
KrollAssociate Director, Operations
Jan. 2007 - Dec. 2010Establishing Kroll's background screening presence in Asia. Managing the operations in Hong Kong and China and supporting the India global operations hub. Establishing Asia-Pac account management and growing the Asia client-base by 2000% over 4 years.
KrollTrainer
Jan. 2006 - Dec. 2007
KrollAssistant Team Leader
Jan. 2005 - Dec. 2006
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