Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
RatesightOperations Manager / Appointment Setter
Mar. 2020Utah, United States
RatesightOperations Manager
Mar. 2020Utah, United States
Engage LocalOperations Manager
Apr. 2019 - Jan. 2020Orem, Utah
Engage LocalSenior Sales Development Representative
Feb. 2019 - Mar. 2019Orem, Utah
LocalpageSenior Appointment Setter
Jul. 2018 - Nov. 2018Provo, Utah Area
KeepTruckinSenior Sales Development Representative & Trainer
Jan. 2017 - Jun. 2018San Francisco Bay Area
Weddington WayCustomer Service Representative (Junior Stylist)
Jan. 2016 - Nov. 2016Metro Manila, Philippines- Manage all inbound/outbound customer communication via email using Zendesk.
- Assist customers with various aspects of order placement including selecting a dress, sizing, address changes.
- Problem solve customer issues related to order placement, dress fit, and delivery issues.
- Transcribes voicemails for call back and follow-up.
- Complete projects for Customer Service Team Manager as needed.
Care.comInternet Researcher / Snippet Writer
Apr. 2015 - Dec. 2015Metro Manila, Philippines- Writes short and concise business descriptions (up to 200 characters).
- Encodes snippets accurately on the web-based tool provided by the client.
- Checks the quality of the work done by Tier 1 Internet Researchers.
- Research for missed details for the company description.
Balsam BrandsCustomer Service Supervisor
Oct. 2014 - Jan. 2015Metro Manila, Philippines- Served as a home-based customer service associate supervisor that handles primarily a team of seven (7) customer service agents while being able to handle customer inquiries as well both via email and chat.
- Manage, motivate, and energize CS agents working remotely and/or in a team environment, ensure customer questions and issues are resolved promptly.
- Promote coaching and training to enable teams to exceed Key Performance Indicators (KPIs)
- Manage a team that productively handles customer service emails with accuracy while representing the brand and its values.
- Motivate and encourage CS team through positive communication and feedback.
Balsam BrandsCustomer Service Representative (Subject Matter Expert)
Sep. 2013 - Jan. 2014Metro Manila, Philippines- Served as a home-based customer service associate that handles customer inquiries and provides troubleshooting instructions via email both in real time customers and training-based emails.
- Assigned to a team as SME (Subject Matter Expert) that assist and accomplish special tasks and instructions for the team.
- Familiarize the process of ordering, troubleshooting and providing excellent customer service.
By the Word Christian Church MalabonPastor
Mar. 2012Metro Manila, Philippines
Intel CorporationManufacturing Technician (Manufacturing Technical Expert)
May. 2005 - May. 2007Cavite City, Philippines- Served as a manufacturing technician who is responsible for troubleshooting robotic equipment and computers that test the performance of processors.
- Part of the team that launches the pioneers of Core 2 Duo processors.
- Handled different variety of machines and tools.
- Performed Preventive Maintenance (PM) on machines.
Intch is a Professional Networking App for the Future of WorkSee more people like Daniel on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
886126 people
18
Business Development @ Greaterscale
15
HR Admin @ Achivers Haven Learning School
27
Executive Services and Business Development specialist @ Savvydesk PH business support services
145696 people
18
Business Development @ Greaterscale
15
HR Admin @ Achivers Haven Learning School
27
Executive Services and Business Development specialist @ Savvydesk PH business support services