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Work Background
Synan HoldingsPeople & Operations Leader
Feb. 2021RemoteArchitected people and operational systems supporting long-term strategic growth and infrastructure scaling across multiple clients and business units. • Designed standardized client delivery systems, onboarding processes, and documentation frameworks to increase efficiency. •Partnered with the CEO to translate company vision into executable roadmaps with KPIs, OKRs, and dashboards. •Built scalable people systems including hiring funnels and mentorship programs that improved productivity by 25% within 60 days. •Managed a cross-functional team of 15+ across operations, marketing, and project management. •Implemented automated reporting and quality control systems to track ROI and performance. •Strengthened culture alignment through role clarity, cross-functional collaboration, and proactive improvement cycles.
Synan HoldingsPeople Operations Leader
Feb. 2021RemoteI am a full-time embedded consultant supporting five companies. My specialties include human resources, operations, company culture, systems implementation, and compliance. I am also an expert in supporting full-scale hiring initiatives and roadmap development. • Hiring Strategy and Roadmap Development: Lead comprehensive hiring strategies and roadmap development, aligning recruitment efforts with organizational goals and growth plans.
• Strategic Partner: Champion collaborative relationships with Recruiting, Payroll/Accounting, Finance, and cross-functional teams to ensure seamless onboarding and offboarding experiences.
• HR Solutions Development: Analyze data to recommend actionable HR solutions, enhancing organizational effectiveness.
• Data-Driven Insights: Prepare executive reports by analyzing trends and data, facilitating informed decision-making.
• Performance Improvement: Enhance manager and employee performance through problem identification, solution evaluation, and coaching.
• Project Management: Manage special projects by defining objectives, timelines, and research strategies and ensuring timely and effective completion.
Festival Advisor / Gray Area / EDM TunesHobby Freelance Music Writer
Dec. 2020
Festival Advisor / Gray Area / EDM Tunes Hobby Freelance Music Writer
Dec. 2020
ChronicledVice President of Culture, People & Operations
Oct. 2018 - Mar. 2020Putting the building blocks of culture in place at a diverse & driven blockchain technology company. Our Values: • Stronger Together • Do the Right Thing • Accelerate Value
• Bravely Innovate • Strong Opinions, Loosely Held • Strategic Leadership: Joined as employee #8 and scaled the team to 85+, earning recognition for People Ops Innovation, Healthiest Employer (2019), Core Values Implementation, and Culture Leadership.
Executive Partnership: Collaborated with Executives to align policies with company vision and values, driving organizational success.
• Recruitment and Onboarding: Led company-wide recruiting efforts, conducted initial interviews, and streamlined new hire onboarding processes for seamless integration.
• Strategic HR Management: Developed and implemented comprehensive HR plans and policies covering culture, recruitment, training, compensation, performance management, and benefits to foster a high-performance workplace.
• Team Management: Directed and mentored HR staff and contractors, fostering a culture of growth and effectiveness within the team.
• Employee Development: Designed and implemented a robust development program ensuring continuous skill enhancement and career progression for employees.
• Fundraising Oversight: Managed all aspects of VC fundraising, coordinating large-scale events, fundraising gatherings, and conference collaborations to support organizational growth and strategic initiatives.
ChronicledVice President of Culture & People Operations
Oct. 2018 - Mar. 2020Putting the building blocks of culture in place at a diverse & driven blockchain technology company. Our Values: • Stronger Together • Do the Right Thing • Accelerate Value
• Bravely Innovate • Strong Opinions, Loosely Held • Strategic Leadership: Joined as employee #8 and scaled the team to 85+, earning recognition for People Ops Innovation, Healthiest Employer (2019), Core Values Implementation, and Culture Leadership.
Executive Partnership: Collaborated with Executives to align policies with company vision and values, driving organizational success.
• Recruitment and Onboarding: Led company-wide recruiting efforts, conducted initial interviews, and streamlined new hire onboarding processes for seamless integration.
• Strategic HR Management: Developed and implemented comprehensive HR plans and policies covering culture, recruitment, training, compensation, performance management, and benefits to foster a high-performance workplace.
• Team Management: Directed and mentored HR staff and contractors, fostering a culture of growth and effectiveness within the team.
• Employee Development: Designed and implemented a robust development program ensuring continuous skill enhancement and career progression for employees.
• Fundraising Oversight: Managed all aspects of VC fundraising, coordinating large-scale events, fundraising gatherings, and conference collaborations to support organizational growth and strategic initiatives.
ChronicledDirector of Operations
Jul. 2016 - Mar. 2020San Francisco, CA
Tightrope Interactive, Inc.Human Resources Generalist
Aug. 2013 - Jul. 2016San Francisco Bay Area• Managed office operations and procedures, ensuring smooth daily operations and efficient workflow.
• I reviewed and approved supply requisitions, optimizing inventory management and cost efficiency.
• Led recruitment efforts by sourcing candidates, scheduling interviews, and conducting initial screenings, resulting in successful hires.
• Coordinated new hire onboarding processes, including orientation sessions and training programs, ensuring seamless integration into the company culture.
• Ensured compliance with HR policies and procedures, contributing to a positive work environment and employee relations.
Truaxis, Inc - A MasterCard CompanyPeople & Operations Associate
Apr. 2013 - Aug. 2013San Carlos• Implemented office policies and procedures during the acquisition by MasterCard Worldwide, ensuring compliance with Federal Security Standards.
• Organized office operations and procedures, ensuring smooth daily operations and adherence to company standards.
• Supervised interoffice clerical tasks, accounts payables, and human resource functions to support operational needs.
• Led recruitment efforts, including sourcing candidates, scheduling interviews, and conducting orientations.
• Developed and conducted training programs for new hires, facilitating seamless integration into company operations.
MasterCardPeople Operations Specialist
Apr. 2013 - Aug. 2013Truaxis-San Carlos
Truaxis, Inc - A MasterCard CompanyPeople Operations Associate
Apr. 2013 - Aug. 2013San Carlos• Implemented office policies and procedures during the acquisition by MasterCard Worldwide, ensuring compliance with Federal Security Standards.
• Organized office operations and procedures, ensuring smooth daily operations and adherence to company standards.
• Supervised interoffice clerical tasks, accounts payables, and human resource functions to support operational needs.
• Led recruitment efforts, including sourcing candidates, scheduling interviews, and conducting orientations.
• Developed and conducted training programs for new hires, facilitating seamless integration into company operations.
Restoration HardwareGallery Communications (Store Operations) Administrative Leader
Nov. 2010 - Dec. 2012Provides high level daily administrative support to multiple departments within a fast paced corporate office environment (i.e. project management, task prioritization and execution, logistical planning, ect.) Departments supported include: Gallery Communications, Visual Merchandising, Human Resources, Public Relations, as well as back up support to CEO
Schedule and maintain high volume calendars and complex scheduling Coordinate executive travel both domestic and international and manage all visa and passport requirements and processes
Prepare and distribute internal correspondence, memorandas and expense report
Collaborates on creation of weekly company newsletters, task lists, active participant on conference calls and merchant meetings to develop a global communication strategy for company calendar
Solely responsible for employee recognition gifts, field training progress reports, internal and external mailings and compilation and sourcing of branded training materials
Restoration HardwareExecutive Assistant/Assistant Store Leader
Nov. 2008 - Feb. 2010Provided superior administrative support to Robert Bu, National Market Merchant and West Coast Visual team; all while concurrently running a top 20 retail gallery Handled complex and heavy travel and scheduling, as well as compiling all expense reports Traveled with visual team as needed to support department events with administrative demands (i.e. Travel Agendas, Catering, Conference Rooms, Hotels and Transportation
Restoration HardwareHome Brand Development
Nov. 2007 - Dec. 2012Corte Madera, CaliforniaPositions Held within Brand:
-Home Brand Development Administrative Leader 2010-2013
-Home Brand Liasion/Executive Assistant to National Market Merchant 2010-2010
-Assistant Store Leader/Regional Assistant to Market Merchant Team 2008-2010 -Sales & Stock Associate 2007-2008 -Started out with company in Sales and worked my way into the corporate office by continuously providing support to all levels of the organization ranging from sales associates in our galleries to high level executives. -Supports Gallery Communications Team with Global Company communication, Event Coordination and Operational Execution of various projects -Collaborates on creation of weekly company newsletter and conference calls to communicate all priorities and deadlines as well as partnering with merchants for future planning for all gallery logistics. -Primary Responsibilities Include (but are not limited to): Compiling weekly task lists for stores, providing administrative support to the Public Relations, Gallery Communications, Visual Merchandising and Furniture Merchant teams, Management of Calendars, Organizing Company Leadership Conference, Expense Reporting, Organization of Travel, Expenses, Mailings, Global Product information and Supply order management.
StarbucksAssistant Store Leader
Jun. 2005 - May. 2008San Mateo-Setting goals for the work group, developing organizational capability, and modeling to many partners new to the work force on how "we" work together -Drives the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives. -Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. -Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations. -Uses all operational tools to plan for and achieve operational excellence in the store. Tools include Automated Labor Scheduling, Monthly Status Report, Quarterly Business Review, cash management and inventory management. -Actively manages store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manages ongoing partner performance using performance management.
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