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Work Background
CIO/CTO Consultant
Self EmployedCIO/CTO Consultant
Nov. 2023Austin, Texas, United StatesOffering strategic technology consulting for startups and small businesses. I provide the needs in assessing current technology infrastructure, identifying areas for improvement, and implementing scalable, future-proof solutions. My diverse portfolio includes advising an emerging health consultancy and collaborating with various small businesses in the technology sector, particularly focusing on HR services on a global scale. Passionate about making technology accessible, I am committed to fostering growth and success for businesses of all sizes. Technology Advisor- National Security Innovation Council CTO Advisor - SageCrew CTO Advisor - Lokum CIO Advisor - Treaty Oak Strategies
Vice President of Technology
TalrooVice President of Technology
Apr. 2018 - Aug. 2023Austin, Texas AreaAs the VP of IT, I utilize a servant leadership style to direct five business units, including Data Engineering, Software Engineering, Quality Assurance, Site Reliability, and IT Operations. Additionally, I foster and sustain a team-driven environment where the sharing of ideas and innovative methods to improve overall operations is encouraged. On a daily basis, I work alongside business leaders to assess software and system needs, helping leaders identify solutions, costs, and return on investment (ROI) prospects. Below, I have provided a list of some of my top achievements thus far: • Report to the CEO and serve as a member of the C-suite; developed the company's technology roadmap, focusing on customer service, technology reliability, compliance, budgetary adherence, and operational excellence. • Lead and guide the team focused on internal helpdesk activity such as employee onboarding, off-boarding, daily connectivity, email access, network access, shared file document, and security/access technology. • Led engineering teams to create a more robust, scalable product and work environment, resulting in a 20% increase in revenue in first year. • Negotiated current contracts, maximizing savings on contract renewals of 12%+ ($1M+) in the first year and continued with maintaining contract optimizations and new relationships to create bottom-line savings of 8 figures. • Orchestrated the Data Warehouse (Snowflake) initiative during the first year of tenure, creating an award-winning product, saving the company $500K annually, and creating opportunity with operational analysis not available prior.
Vice President of Technology
PulselightVice President of Technology
Apr. 2014 - Apr. 2018Austin, Texas AreaI delivered exemplary, executive-level oversight for planning, organizing, and executing IT functions throughout all office locations and the offsite data center. As VP, I provided visionary direction for IT Operations, meeting customer requirements and supporting and maintaining existing applications, and developing new technical solutions. With a focus on team development and skillfulness, I directed, mentored, and guided teams focused on software applications, hardware, VoIP, networks, servers, and security; ensured optimal performance and efficiency for all components. I also executed procurement functions, including inventory, licensing, and allocation of hardware, software, printers, copiers, scanners, and phones for the company. To remain compliant with regulatory standards, I stayed abreast of regulatory standards, including HIPAA, California Consumer Protection Act (CCPA), and General Data Protection Regulation (GDPR). In addition to my daily functions, I achieved an impressive list of notable accomplishments: • Collaborated with business leaders throughout the organization to assess software and system needs and assisted with the identification of solutions, costs, and ROI opportunities. • Achieved business goals and delivered exemplary service to innovate and maintain superior technology systems across the organization with a focus on productivity optimization. • Managed software and vendor relations, ensuring a thorough understanding of needs and optimization of response times. • Key innovator in rethinking how hardware supporting the project could be packaged and presented in a cost-effective manner that attracted potential customers.
Director of IT Operations
Ultra ElectronicsDirector of IT Operations
Mar. 2008 - Apr. 2014Leveraged innovation and leadership acumen to direct the organization's IT strategy during unprecedented fiscal growth from $12M to $60M of revenue. Established, directed, designed, and provided executive-level oversight of IT initiatives while also rendering administrative direction and support. Deployed and educated senior managers in ITIL practices. During tenure with the company, I leveraged my leadership acumen to achieve favorable results: • Established the company's first Value-Driven Infrastructure Program, focusing on company-wide systems audit and storage, identifying capacity, utilization, age, and the annual cost of maintenance. • Implemented self-created procedures for equipment replacement based on business asset qualifications and warranty status. • Drove change management within the IT department with a new focus on delivering world-class customer service; ensured customers' tickets/requests were handled quickly and effectively by instituting an enhanced service desk; minimized average ticket count in the queue from 15 to 4. • Spearheaded a virtualization initiative that decreased build cycle time by 30% by automating the engineering build cycle using VMware and Jenkins. • Designed the IDF, MDF, and server electrical, cooling, and networking from inception to full functionality for a new 80,000-square-foot building - moved the business into the new space fully operational in seven hours.
IT Operations Manager
Lombardi SoftwareIT Operations Manager
Apr. 2003 - Mar. 2008Austin, Texas Area• Instituted, coordinated, directed, and designed IT-related activities for the business organization, as well as provided administrative direction and support for daily operational activities of the IT department. Ensured the continuous availability of all networking systems in the organization. • Administered the growth of the IT department, which included assigning resources to tasks and prioritizing items of interest. Implemented improved procedures and tools for each employee to maximize the workload. • Created monthly cost savings in one silo initially of $10,000 and growing to over $25,000 savings after a 200% corporate growth. Reduced costs of infrastructure environment and telecom with aggressive negotiations with vendors. • Identified and created business continuity and disaster recovery plans for the corporate business assets. • Instituted a documentation strategy of infrastructure using a wiki as the backbone that allowed the team to keep the information up to date immediately. This improved change management and provided a single POC for information that is typically spread throughout the organization. • Created and implemented a help desk call center to create 100% satisfactory resolutions on day-to-day support. Defined and improved on current IT policies, procedures, and best practices.
Sr IT Administrator
Lombardi SoftwareSr IT Administrator
Jun. 2000 - Mar. 2003
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