Virgin VoyagesReservation Supervisor
May. 2021 - Apr. 2022● Responsible for cross training crew members in other departments in order to find the right fit of future teams ● Maintain complete knowledge of table/seat/station numbers, proper table set ups, roomcapacity, hours of operation, menus, price range and dress code of assigned restaurant and/or outlet ferences of our sailors. ● Informs the Restaurant Manager on all Sailor issues, special requests, suggestions and complaints and where possible, seeks to resolve ● Assigns service stations to the service staff from the respective assigned outlet based on performance and ability ● Ensures that all health rules and regulations such as USPH are maintained and adhered to and, where necessary, provides training to other members of the Restaurant team
● Ensures that Sailor’s orders are correctly entered into the system and monitors tabs for any corrections necessary ● Is familiar with all cruise services/features and activations to respond to Sailor inquiries accurately ● Ensures compliance with the Company alcohol policy and notifies Restaurant Manager if Sailors/Crew are in danger of breaching ● Monitors restaurant and Crew Dining areas, ensuring that all crew uphold all standards, rules and regulations in line with USPH guidelines