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Work Background
Hello CustomerConsultant AI Content Creator
Aug. 2025 - Oct. 2025South Africa
The Athletic Club and SocialEvent Manager
Nov. 2024City of Cape Town, Western Cape, South AfricaI am responsible for planning, coordinating, and executing high-profile events, ensuring seamless operations from concept to completion. I collaborate closely with clients, guiding the event’s organisation, budgeting, themes, and all necessary requirements to bring their vision to life and achieve successful execution. I focus on establishing long-lasting client relationships while working closely with the CEO, management, and team to align event goals with business objectives. My role involves clear communication, problem-solving, multitasking, and performing under pressure to deliver the highest standard of VIP service, ensuring exceptional outcomes for both the client and the organisation.
Rest EasyOperations Manager
Jun. 2024 - Nov. 2024City of Cape Town, Western Cape, South AfricaOperations Manager for a company managing luxury Airbnb properties. My role involves overseeing daily operations to ensure an exceptional guest experience and smooth team coordination. This includes managing the team of hosts, ensuring seamless check-ins, check-outs, cleaners and property readiness, as well as leading the maintenance department to promptly address any issues and maintain the properties in pristine condition. Providing key support to the entire team, ensuring they have the resources and guidance needed to perform their duties effectively, while upholding the high standards expected of luxury properties.
MPSI Partners Plastic Surgery L.L.C.Plastic Surgery Clinic Manager
Jul. 2022 - Dec. 2023Dubai, United Arab EmiratesAs a Clinic Manager for a plastic surgery practice, I oversee the full spectrum of clinic operations, ensuring seamless coordination between surgeons, nursing, administration, and hospital teams. My responsibilities include managing surgery schedules, patient care pathways, and staff recruitment, training, and payroll. I also handle financial oversight, including surgeon revenue tracking, company expenses, and payroll set up through WPS. In addition, I coordinate with business consultants, PROs, and accountants for staff onboarding, compliance with DHA guidelines, and visa processing. My role focuses on delivering exceptional patient experiences while fostering a collaborative and efficient work environment.
Valiant Clinic & HospitalPlastic Surgery Department Manager
Jun. 2021 - Oct. 2022United Arab EmiratesOversee the clinic operations, managing surgeons' schedules, surgery patients, and the administration and nursing teams. My role is to ensure smooth day-to-day operations, addressing staff queries, resolving team disputes, and guiding patients through their surgical journey with the highest level of care. I focus on delivering a VIP patient experience, fostering long-lasting relationships while maintaining strict attention to detail. Additionally, I handle surgery payments, financial reporting, staff recruitment, and collaboration with hospital teams, always seeking solutions to optimize clinic performance.
Maison Lutétia Paris - Dubai | DHI (Direct Hair Implantation)Senior Patient Coordinator
Dec. 2019 - Jul. 2021Dubai Festival City, Dubai, United Arab EmiratesIn my roles as Plastic Surgeons and Patient Coordinator and Front of House Team Lead Supervisor, I manage schedules and patient journeys for VIP plastic surgery patients, collaborating with nursing and front office teams to ensure efficient clinic operations. I coordinate with the hospital for surgery accommodations, oversee pre-operative preparations, and deliver a high-standard patient experience from initial consultation to post-operative follow-up. As a leader, I exemplify excellence in patient care and foster teamwork to optimize clinic operations and outcomes.
King's College Hospital London – UAEAesthetics Coordinator, Plastic Surgery Department
Aug. 2018 - Dec. 2019DubaiManage the doctors' clinic schedules, appointments, and surgeries in the plastic surgery department, ensuring smooth coordination with hospital teams. I provide detailed explanations of treatments to patients, handle self-pay and insurance payments, and maintain accurate financial records. My focus is on delivering exceptional patient experiences, building strong relationships, and consulting with patients post-surgery to ensure the highest standard of care.
Classic EscapesAdministration and Personal Assistant
Feb. 2017 - Jun. 2017South Africa, Cape TownI manage and update client travel schedules, confirming VIP services and booking restaurant reservations while maintaining a detailed database of travel history and preferences. I also handle client gifting, liaise with properties for rates, and coordinate with the Director to meet all client and business needs efficiently.
Edron Ent T/A I.C.P.Sales and Marketing | Imports Manager
Jun. 2013 - Aug. 2016ZimbabweI coordinate work schedules and shipping instructions to ensure seamless delivery, communicating with clearing agents and tracking goods in transit. I provide excellent service to internal and external customers and collaborate with Directors and senior management to define business plans and goals. My responsibilities include checking invoices for tariff conformity, managing stock control, organizing multiple projects, and driving new development ideas to maximize retail and profit margins. Additionally, I prepare orders, manage supplier payments, maintain sales charts for wholesale products, and handle stock invoicing.
Southern Diesel ServicesAdmin | Reception | Personal Assistant to the Directors
Jun. 2011 - Jun. 2012Zimbabwe, HararePrepare and send load reports to Beira, maintaining detailed records and managing loading requisitions for each tanker while ensuring proper documentation is signed by the transporting company. My responsibilities also include paying office bills, insuring company vehicles, photocopying documents for filing and accounts, distributing these to customers, supervising staff, managing coupon issuance, and maintaining schedules for efficient operations.
Avondale Holdings (Pvt) LtdAssistant Administration | PA to the Director
Mar. 2010 - Feb. 2011Zimbabwe, HarareAdministration tasks, including filing, correspondence, and coordinating office staff duties. I handle procurement of supplies for the Director, respond to visitor inquiries, and maintain monthly rental payment spreadsheets, ensuring accurate reconciliations. My primary responsibility is to execute instructions from the Director, Financial Manager, and Administration Manager.
Mutual Finance (Sam Levy's Village)Receptionist | Assistant PA to the Director
Feb. 2009 - Jan. 2010Zimbabwe, HarareOffice administration tasks, including filing, correspondence, and visitor inquiries. I maintain spreadsheets for monthly rental payments, manage cash and bank transfers, and ensure timely collection of payments. Additionally, I coordinate the Director's schedule, including business appointments and travel arrangements.
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