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Work Background
ASSA ABLOY GroupCustomer Service and Estimating Manager
Mar. 2023Toronto, Ontario, Canada
ASSA ABLOY GroupAccount Manager
Sep. 2020 - Apr. 2023Toronto, Ontario, CanadaManaging US markets for Fleming | Baron brands
Remac Door & HardwareProject Manager / Estimating
Sep. 2018 - Aug. 2020Toronto, Canada AreaSuccessfully managing small & medium scale projects for commercial doors, frames, architectural hardware and accessible openings peripherals (section 8). Relationship building and business development with new and existing clients, service providers and vendors.
DGSS Services IncorporatedOwner
Oct. 2017 - Jun. 2019Toronto, Canada AreaOperating as an independent consultant working with medium scale residential home renovation contractors focused / affiliated with organized retail chains. Mainly focusing on business process analysis and business development, customer service management, operations optimization, project management and vendor development.
• Introduced and implemented ‘buildertrend’ construction management platform for clients. On boarded 2 client offices (5-6 office staff) and approx. 15 sub vendors / trades on effectively using the platform • Operation optimization, vendor recruitment- on-boarding & training • Project planning and management, business process mapping, analysis and management.
Lowe’s Companies CanadaManager - Installation Serivices
Nov. 2015 - Sep. 2017MississaugaResponsible for successful operation of various installation service programs; overseeing day-to-day functioning of installation production office, improving sales operational processes while establishing superior relations with vendors.
The Home Depot CanadaProject Coordinator
Apr. 2014 - Nov. 2015Milton, OntarioWorked in cross-functional teams to manage installation services; liaising with multiple vendors to fulfill special orders, managing reports from SAP system and managing goods receipt / return to vendor (RTV).
The Home Depot CanadaSales Associate
Apr. 2013 - Apr. 2014Milton, OntarioPromoted installation services to customers, served as liaison between installation team and customers, and trained new team members in high-quality work and customer service.
'Doorsplus'- Lanmero Pty. Ltd.Sales Executive
May. 2012 - Nov. 2012Perth, Australia• Managed commercial / residential sales and vendor / installer contracts, as well as tracking installation matrix, develop MIS for reporting to senior management.
Singtel OptusAssistant Manager
Dec. 2010 - Mar. 2012Sydney, AustraliaStore Operations, Training, Customer Issues and escalations and inventory
Salmat Sales ForceConsultant (Origin Energy)
Feb. 2009 - Dec. 2010Sydney, AustraliaWorked in highly competitive market, promoting products to extremely diverse residential and commercial audience; introducing strategies to green energy options to Australian households.
Suzlon Energy LimitedAssistant Manager
Sep. 2006 - Dec. 2008Pune Area, IndiaWorked closely with senior management colleagues and provided proactive assistance in various projects to effectively manage communication needs of the group.
British CouncilMarketing and Promotions Officer (Designated as Assistant Librarian)
Jul. 2002 - Aug. 2006Ahmedabad Area, IndiaMarketing and Promotions Officer (Designated as Assistant Librarian)
•Lead promotions, marketing & market research, service improvement for British Council services
•Managed designing and production of marketing resources
•Conducted process mapping, identifying bottlenecks, align services and cost, process improvement resulting in an approx. 60% reduction in cost and time in certain functions.
•Received a commendation letter for outstanding contribution from Mr. Edmund Marsden, Director General of British Council in India.
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