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Work Background
ProgressCustomer Success Engineer
Apr. 2025Sofia, Sofia City, BulgariaEmpowering organizations across EMEA to get real value out of ShareFile by bridging the gap between technical capability and everyday business impact. I help customers not just implement the product, but truly integrate it into their workflows for secure collaboration, compliance, and growth. • Drive strategic onboarding, adoption, and retention initiatives for customers across the UK&I, Nordics, and Middle East, with a focus on maximizing value from their plans.
• Lead tailored enablement sessions on secure file sharing, virtual data rooms (VDR), watermarking, SSO, and the User Management Tool (UMT), aligning configurations to each client’s security and compliance framework. • Reconnect and re-engage churn-risk or low-adoption accounts through proactive outreach.
• Partner closely with Sales, Product, and Engineering teams to resolve complex technical challenges, capture feedback, and influence product roadmap priorities. • Champion internal improvements by designing QBR frameworks, contributing to marketing and enablement content, supporting SE bandwidth, and shaping scalable EMEA engagement strategies.
• Leverage a versatile tech stack including Salesforce, Tableau, Asana, Podio, GoToWebinar, JIRA, and Pendo to streamline communication, track adoption data, and deliver an exceptional customer experience.
SurveyMonkey Technical Solutions Manager
Aug. 2023 - Apr. 2025Dublin, County Dublin, Ireland• Led seamless transitions from GetFeedback tool to SurveyMonkey Enterprise, conducted product demos and managed Salesforce integration. Consistently earned a perfect 5 CSAT score, reflecting exceptional client satisfaction.
• Expert in Single-sign on setup, API integration, and custom solutions.
• Facilitated monthly stand-up meetings and collaborated closely with CSMs and AEs to align on strategies that drive client success and optimize their survey implementations.
• Developed and maintained technical documentation, partnering with Product and Engineering teams to create resources that enhance both internal knowledge and client support. SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at www.surveymonkey.com
SurveyMonkeyTechnical Solutions Manager
Aug. 2023 - Apr. 2025Dublin, County Dublin, Ireland• Led seamless transitions from GetFeedback tool to SurveyMonkey Enterprise, conducted product demos and managed Salesforce integration. Consistently earned a perfect 5 CSAT score, reflecting exceptional client satisfaction. • Expert in Single-sign on setup, API integration, and custom solutions. • Facilitated monthly stand-up meetings and collaborated closely with CSMs and AEs to align on strategies that drive client success and optimize their survey implementations. • Developed and maintained technical documentation, partnering with Product and Engineering teams to create resources that enhance both internal knowledge and client support. SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at www.surveymonkey.com
SurveyMonkey Implementation Manager
Aug. 2021 - Aug. 2023Dublin, County Dublin, Ireland• Led 78 successful survey software implementations for Key and Growth accounts, ensuring alignment with their integration needs and completing projects within 60 days post-contract signing.
• Leveraged Salesforce and Gainsight to identify at-risk customers, collaborating with cross-functional teams to proactively resolve issues and improve retention.
• Contributed to product development by providing insights and feedback that influenced the product road-map.
SurveyMonkeyImplementation Manager
Aug. 2021 - Aug. 2023Dublin, County Dublin, Ireland• Led 78 successful survey software implementations for Key and Growth accounts, ensuring alignment with their integration needs and completing projects within 60 days post-contract signing. • Leveraged Salesforce and Gainsight to identify at-risk customers, collaborating with cross-functional teams to proactively resolve issues and improve retention. • Contributed to product development by providing insights and feedback that influenced the product road-map.
Poezia - Elizabet ICo-Owner & Co-Founder
Jul. 2021BulgariaPoezia - Elizabet I is an independent agricultural enterprise based in Plakovo, central Bulgaria. About Poezia – Elizabet I:
Total cultivated land: ~480 hectares Autumn crops:
– Wheat: ~240 ha
– Barley: ~25 ha
– Einkorn: ~10 ha Spring crops:
– Sunflower: ~140 ha
– Corn: ~55 ha
– Meadows (for hay/mowing): ~10 ha For potential partnership please DM or call at +359 879 921 707
Bayer Crop ScienceCRM, Customer Data and Loyalty Programs Specialist
Mar. 2021 - Aug. 2021• Led Salesforce campaigns across EMEA, including launching Bulgaria's first Crop Protection Voucher Campaign, driving increased engagement and product awareness.
• Managed CRM training and Bayer's Loyalty Program, delivering onboarding sessions and overseeing the Bonus Club.
• Ensured GDPR compliance by leading the EMEA Consent Management Process for Bulgaria, safeguarding customer data and maintaining regulatory standards.
Bayer Crop ScienceMarketing & CRM Assistant
Jan. 2020 - Mar. 2021• Led the 2020 Corn and Rapeseed Campaigns for small farms, increasing sales by 11% compared to other countries in the region.
• Developed and A/B tested email marketing campaigns, improving open rates by 23% and click-through rates by 7%, while also supporting Salesforce administration..
Mansion Group LimitedSales Representative
Mar. 2017 - Sep. 2017Sofia• Boosted iGaming product sales by leveraging market trends, competitor insights, and up-selling techniques, while maximizing customer satisfaction and profitability.
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