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Work Background
Early Warning®Senior Manager, Governance Oversight (Early Warning, Paze, Zelle)
May. 2025The Sr. Manager, Governance Oversight leads a team responsible for Network Governance oversight processes and the assessment of participant’s compliance with EWS product operating rules and other network documents in support of the company’s products and services. Essential Functions • Leads a high-performing team responsible for oversight of Network Governance processes that minimize risks through application of highly effective risk controls and programs, as well as monitoring participant compliance with EWS product operating rules. • Drives cross-functional stakeholder and/or vendor engagement to deliver on process objectives, identify and action process improvement opportunities, and minimize process risk. • Actions improvement opportunities to streamline and automate key Network Governance processes, evolving as needed to meet our business needs and ensure an efficient and transparent set of processes. • Drives team performance and quality in accordance with metrics and OKRs. • Supports company initiatives and ensure alignment with the strategic plan, other network requirements and compliance with applicable regulations. • Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data
J5 ConsultingVice President of Operations
Apr. 2022 - Mar. 2025In my role as Vice President of Operations at J5 Consulting, I spearheaded strategic initiatives to enhance operational efficiency and cost-effectiveness. Managed project budgets up to $3 million annually and ensured resources aligned with business objectives and customer needs. By implementing a Quality Management System, I successfully reduced operational costs by 20% and audit time by 60% year over year.
Steel Point Solutions LLC - WOSB, 8a, HUBZone, CMMC RPODirector of Corporate Services
Jun. 2021 - Apr. 2022United StatesDrove strategy, compliance, and efficiency of operations across the entire matrix of the organization which consisted of 12 business units to reduce costs, improve efficiency, and streamline operations, resulting in a reduction in operational costs of 10% below budget and increased profits of 5% year over year.
Steel Point Solutions LLCAudit and Compliance Officer
Oct. 2018 - Jun. 2021United StatesEnsured adherance and compliance with federal government contract regulations. Created and monitored labor matrix to ensure that all contract deliverables are met in a timely manner. Oversaw Project Managers and their financials to ensure fiscal responsibility. Interacted with clients directly to discuss audit and compliance issues, as well as monitor quality assurance and client satisfaction. Prepared quarterly summative analysis and benchmark reports for all partnering organizations and federal government agencies awarding funding to Steel Point.
Notable Contributions:
Developed and launched new Cybersecurity Compliance and Consultation Service offering to include marketing campaign, business development artifacts, and pipeline strategy reducing barrier to entry in new market and increasing competitive advantage for Steel Point resulting in 6 new customers in the new market in less than one year.
Developed and implemented the integrated Audit program reducing external audit time by > 50% and producing cost savings to Steel Point of 25%.
Exceeded performance metrics and KPIs for every consecutive year since time of hire.
100% success rate for external audits ensuring no major nonconformances for initial, renewal or surveillance audits since time of hire.
Stakeholder and author for Nunn Perry Award Package leading to a Steel Point win for 2019 Nunn Perry Award.
2UDirector, Enrollment Services (May 2016 - April 2018); Senior Manager, Erollment Services (Oct 2015-May 2016)
Oct. 2015 - Apr. 2018United StatesThe Enrollment Services department processes and prepares over 30,000 completed applications per year for submission to over thirty (30) university partners. This department serves as a value added and competitive advantage for 2U by increasing faculty bandwidth for university partners to focus on rendering admissions decisions and matriculating students into their programs at a faster rate.
As the Director of Enrollment Services, duties included: Defining and ensuring execution of operating objectives and Key Performance Indicators (KPIs) for the Enrollment Services department of 2U. Developing and implementing strategies to increase the number of completed applications by at least 2% year over year for 30 university partners and 60 graduate programs. Providing strategic direction and oversight to department of 60 staff members between Denver and Maryland offices while executing business strategy leading to improved total program management and staff performance. Increasing annual revenue by $2 million by recommending improvements in efficiency and implementing comprehensive and innovative strategies that yielded 2% above revenue target each year.
Notable Contributions:
Slashed turnover rates by 30% and increased output of completed applications by 50% in 2 years by streamlining processes, cross training department and improving both staff performance and efficiency in operations.
Created staffing model and restructured department for scale to accommodate rapid growth of organization from forty-two (42) programs in 2015 to sixty (60) programs in 2017 while maintaining marginal error of less than 2%.
2UAdmissions Manager
Apr. 2014 - Oct. 2015Developed and implemented admissions initiatives and business strategies to improve overall performance of the admissions team for the Rossier School of Education at the University of Southern California. Managed the Rossier admissions team recruiting for all the Master of Arts in Teaching programs. Partnered with the Student Success team to implement strategies to increase student retention.
Notable contribution:
Led team to record number of deferred students since conception of 2U with twenty-one (21) defers in one cohort.
2USenior Admissions Counselor
Jan. 2014 - Apr. 2014Lead Admissions Counselor for the Rossier Admissions team. Coordinated the Student Ambassador program for the Rossier School of Education which consisted of recruiting, training, and organizing call-a-thons with over (30) ambassadors. Designated Transition Assistance Program Specialist (TAPS) for new hires of the Rossier Program. Successfully converted over 90% of submitted applications to the Rossier program to registered applicants in the program and goaled to maintain a 90% retention rate of all assigned students. Conducted webinars and virtual presentations to discuss the requirements for admission and enrollment for prospective students and admitted students in the Rossier program.
2UAdmissions Counselor
Aug. 2012 - Jan. 2014United StatesResponded to the inquiries of prospective students/leads, as well as recruited students for all teaching programs at Rossier School of Education. Only Admissions Counselor to date with a perfect net promoter score of 100 for three (3) consecutive years.
Meteor Education Formerly Educate OnlineContract Management Specialist
Jul. 2010 - Jul. 2012United StatesNegotiated and executed over (175) contracts between Educate Online Learning, LLC and various school districts within forty-four (44) states of the United States and Puerto Rico totaling over $7 million in annual revenue. Reviewed and approved incoming contractual agreements, verified contractual content and developed labor matrix for project team and over 600 tutors affiliated with Educate Online Learning. Tracked all incoming requests for monitoring and end of year reports and developed and completed over two hundred (200) end of year reports, which included a summative analysis of academic outcomes and performance improvement plans for submission to all relevant parties at the district and state levels for areas that we serve. Coordinated with Federal agencies, COTRS, local education agencies, state superintendents and school districts to develop, execute and track program specific projects and contract deliverables.
Covenant House Greater WashingtonAcademic Improvement Specialist
Jan. 2008 - Jul. 2009Spearheaded and supervised the implementation of the Prevention Services “High Expectations, Great Rewards” homework assistance and tutorial program and developed program policies and procedures compliant with grant requirements of funders such as the Income Maintenance Administration (IMA), Horning Family Fund, NBC Universal and the Addiction Prevention and Recovery Administration (APRA). Coordinated onsite tutoring services for youth and families. Conducted site visits to other Covenant House Washington after school programming sites to ensure grant compliance, as well as conducted school visits to analyze academic service plans of youth enrolled in the “High Expectations, Great Rewards” Program. Conducted youth needs analysis and developed training programs and necessary risk intervention and individual service plans inclusive of referral plans for life skills, housing and academic remediation.
Maple Springs Community Service CorporationExecutive Director
May. 2002 - Jul. 2010United StatesResponsible for day-day-day operations of the organization and for providing recommendations to the Board. Developed, staffed and implemented the Achieving Career Excellence (ACE) Summer Enrichment Program from its conception in 2002 and replicated program model at various sites servicing more than 150 students per summer. Wrote strategic and tactical proposals to procure grant funding of which 90% were awarded to Maple Springs Community Service Corporation. Built strategic alliances and partnerships with various philanthropic organizations, county schools and community-based organizations (CBOs) to procure funding for organizational and program sustainability.
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