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Work Background
Company Owner
Organised Chaos SolutionsCompany Owner
Apr. 2025Australia> I’m Jessica Apiata, a Virtual Assistant and Operations Support Specialist helping small businesses bring structure to their chaos. Through Organised Chaos Solutions, I provide tailored admin, customer service, and inventory management support—virtually or on-site. With over a decade of experience managing service stations, scheduling teams, and leading customer care teams, I understand the systems that help a business thrive. Whether you need someone to jump in when things get busy or a right-hand woman to manage the day-to-day, I offer flexible packages that work around your needs. Let’s connect and get you back to doing what you do best—while I take care of the rest.
Retail Sales Assistant
The Good GuysRetail Sales Assistant
Sep. 2023 - Apr. 2025Customer Service; Sales Processing of sales and refunds Opening and closing of store Communicating with other stores, companies, departments, area manager and finance via phone and email Processing warranty registrations, claims and disputes Working to KPIS and NPS targets Stock control; stock takes, stock ordering, merchandising of the store floor
Customer Care Consultant
Flick AnticimexCustomer Care Consultant
Jul. 2022 - Sep. 2023Customer Service Customer calls; inbound and outbound Cold calling and emailing Scheduling pest control services and appointments Sales of termite barriers and alternate treatments Receival and processing of payments and invoices
Second in Charge
Moore Park LibertySecond in Charge
Jan. 2021 - Jul. 2022Customer Service Data entry, fuel reconciliations, till reconciliations, daily reports and invoicing Cash room duties Staff rosters Stock Control; stock ordering and stock takes, analysis of reports Opening and closing of store Daily running of store; cleaning, stocking fridges, food preparation
Site Manager
Gin Gin BPSite Manager
May. 2020 - Dec. 2020Daily running of entire site; restaurant and fuel Daily administration, reconciliations, invoicing and ordering Stock management: wastage and stocktakes Staff rosters Customer service: port of call for customer complaints and resolutions Food preparation Management of a team of 13 staff
second in charge
moore park libertysecond in charge
- Apr. 2025
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