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JKM DataInformation Technology Security Specialist
Jun. 2024Guatemala City, Guatemala, Guatemala• Design and implement tailored security solutions for diverse client networks and applications. • Manage the Proof of Concept (PoC) process to ensure effective delivery and support. • Foster strong customer relationships, enhancing trust and satisfaction in security services.
JKM DataSelf-Employed. Freelance IT Consultant.
Jun. 2024Guatemala City, Guatemala, GuatemalaProvide IT solutions to various small to medium sized enterprises. • Assess problems with hardware or software and give recommendations to clients. • Development, implementation, deployment and maintenance of business applications: Web Scraping solutions: programming of scraping bots according to client specifications and requirements. Data is delivered in the format of the client's choice. Website: https://www.jkmdata.net Business Intelligence solutions: programming of Business Intelligence portals using Power BI, containing predefined dashboards and graphics. Website: https://www.pronostiq.net • Install and configure home network hardware.
Element Capital ManagementSecurity & Systems Administrator
Jun. 2021 - May. 2024New York City Metropolitan Area• Ensured optimal functionality of computer systems, focusing on cybersecurity analysis to mitigate threats.
• Managed SCCM for software distribution and automated Windows desktop OS deployments..
• Developed a security awareness program, significantly improving the organization's cybersecurity posture.
• Managed Virtual Infrastructure via VMware VCenter and Horizon View VDI.
• Managed the Microsoft environment including Windows servers, Intune and Azure.
• Used Logic Monitor cloud-based monitoring tool to monitor security and various alerting systems.
Element Capital ManagementTechnical Systems Administrator
Jun. 2021 - May. 2024New York City Metropolitan AreaElement Capital is a hedge fund and investment firm. I was part of the team to make sure the organization's computer systems were functioning and met the needs of the organization, including cyber security analysis to prevent cyber-attacks. • Knowledge of SCCM client installations, software distribution and deployments via Software Center, remote control, package creation, software updates, and troubleshooted issues by analyzing SCCM logs. • Assisted with SCCM Windows desktop OS deployments and automated build processes, created Task Sequences to deploy base builds and patches. • Used scripting and automation tools such as PowerShell, Power CLI and VB Scripting. • Conducted weekly security operations for phishing alerts. • Developed, implemented, and maintained a global security awareness program covering topics across various Information Security and Risk Management domains using Proofpoint. • Configured, deployed, managed, and troubleshoot Servers and Virtual Machines via VMware VCenter. • Configured and maintained Horizon View VDI environment with roll out of over 200+ virtual desktops. • Responsible for creating and configuring virtual machines, and for on-boarding and handling users. • Administration experience on Windows server includes AD, DFS, DNS, DHCP, Group Policy, Distribution lists, Windows folder security, Ansible, Exchange Server. • Managed the Microsoft Intune environment including the Azure Active Directory. Configured mobile devices for enterprise users, created Azure Virtual Desktops. • Used LogicMonitor cloud-based monitoring tool to monitor bandwidth and various alerting systems.
IBMLevel 2 Support Engineer
Jan. 2016 - Jun. 2021Guatemala area• Provided remote technical support for IBM Security Access Manager, assisting clients worldwide via phone, email, and chat. • Diagnosed and resolved complex technical issues, enhancing customer satisfaction and ensuring timely resolutions. • Collaborated with development teams to escalate critical bugs, contributing to product improvements and feature adoption.
IBMSecurity & Technical Solutions Architect
May. 2012 - Dec. 2015Guatemala area• Developed comprehensive technical strategies for IBM project opportunities, enhancing solution development efficiency. • Conducted feasibility assessments and network architecture designs, ensuring alignment with client and security requirements. • Advised on technology selection, leading to robust solutions that integrated various network and information technologies.
IBMTechnical Solutions Architect
May. 2012 - Dec. 2015Guatemala areaPart of the solution development team, responsible for translating the requirements created by functional analysts into the architecture for that solution and describing it through a set of architecture and design artifacts; those artifacts were then used by the rest of the development team to implement the solution. The process of defining the architecture often involved a selection of the most appropriate technology for the problem being solved. • Responsible for developing the strategy for solutions development and defining the technical infrastructure to support that strategy related to specific IBM project opportunities. • Advised on and made decisions regarding the overall technical direction of the project to provide a sound technical solution. These solutions may be a combination of network technologies, as well as information technologies such as operating systems, databases, programming languages, design approaches, middleware, software packages and components. • Responsible for conducting network architecture design, feasibility assessments, and modelling along with gathering IBM requirements and translating the requirements and objectives into final product design including the ability to present multiple deployment options.
Affiliated Computer ServicesSoftware Development Manager
May. 2009 - May. 2012Guatemala area• Managed a cross-functional team of 45 to deliver IT outsourcing services for Metlife, ensuring projects were completed on-time and within budget. • Established programming standards and documentation requirements, enhancing overall project efficiency and quality. • Led daily HR activities, including recruitment, performance reviews, and training, fostering a high-performing team culture.
University of NavarraApplications and Web Developer
May. 2005 - Dec. 2008Pamplona, Spain• Implemented development standards within the team, ensuring timely project completion. • Led a research project that successfully recruited over 18,000 university graduates across Spain. • Developed web-based systems for the European Center of Injury Prevention, enhancing data accessibility. • Served as a liaison between EU countries and program directors, facilitating effective data presentation.
Groupex Investigation and Development Specialist
Jan. 1999 - Dec. 2000Greater Los Angeles Area• Designed and implemented a corporate network for Groupex, enhancing communication across 35+ offices nationwide. • Configured routers, switches, and firewalls (CISCO) to optimize TCP/IP network segmentation. • Successfully installed Thin Clients, reducing maintenance costs and improving user support efficiency.
GroupexInvestigation and Development Specialist
Jan. 1999 - Dec. 2000Greater Los Angeles AreaWhile at Groupex, a courier company located in Los Angeles area and with over 35 agencies across the United States, I implemented the corporate network to automate the processes and service. I was also part of the team responsible for keeping the company up to date with the latest technologies and developing new projects. • Design, investigation and implementation of the corporate network. This network covered the branch office in Los Angeles and over 35 more offices across the United States. In charge of the communication lines (T1, Frame Relay, ISDN), of Router, Switches and Firewall configuration (CISCO) and of TCP/IP network segmentation. • Installation of Thin Clients (dumb terminals in graphic mode) in different departments and offices in order to decrease maintenance, cost and to improve administration and user support. The terminals where connected to two servers in the branch location using Load Balancing (for resource sharing), and Terminal Server and CITRIX as the operating system. • Administration of the corporate network and integration of the different operating systems: NT 4.0 and UNIX (3.2, OpenServer & UnixWare 7.0). Installation of servers for different applications. Maintenance and configuration of UNIX terminals. Definition of backup policies and restrictions for network users. • Installation of Internet in the company using an own domain. Installation and administration of the E-mail system (Exchange 5.5) to corporate level.
Banco UNONetwork And Database Administrator
Sep. 1997 - Dec. 1998Guatemala• Managed the OVATION banking system, ensuring seamless operation across over 300 computers in Central America and Miami. • Developed and maintained SQL Server databases, enhancing data integrity and performance for banking applications. • Provided technical support and training to users, improving overall efficiency and user satisfaction.
AGISSystem Analyst & Programmer
Feb. 1996 - Sep. 1997Guatemala• Upgraded a legacy system from DATAFLEX to Visual Basic 5.0, enhancing functionality for 8 major insurance companies. • Designed and implemented a robust SQL Server 6.0 database, ensuring data integrity and accessibility via VPN. • Developed GUI and coding standards, leading to improved user experience and system performance.
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