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Network Power<100 people
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🔥100%
Startup Founder
✔️100%
IT
✨100%
Business Owner
Geos
🇺🇸100%
United States
Work Background
BridgepointeCXVice President Delivery Assurance
Aug. 2023RemoteHired to elevate professional service delivery within the customer experience division of a rapidly growing, $200M technology licensing, products, and consulting service organization. Oversaw delivery of 500 projects per year as executive owner of engagements with Fortune 500 companies in financial services, retail, and online service industries.
PPT Solutions, LLCVice President, Advanced Solutions Group
Aug. 2021 - Aug. 2023Colorado, United StatesConnecting with today’s consumer is more complex than ever. Delivering a great customer experience requires a trusted partner that is as passionate about your success as you are and works by your side to achieve it. As a partner to many of the world’s leading brands, we understand the importance of collaboration, challenging the status quo and continually re-thinking your workforce management model, operational processes and technology solutions. Our success is tied to your success and founded on a commitment to understanding your business as well as you understand it yourself. That’s where we excel.
B3 Group, Inc.Pega Practice Director | Veteran Affair's Pega Center of Excellence Lead
Oct. 2020 - Aug. 2021Herndon, VABrought on to direct development and launch of U.S. Department of Veteran Affairs’ Pega center of excellence within the digital transformation center to support 24K Pega platform users serving 600K staff and 6M+ veterans. Served on steering committee and drove improved governance for multiyear $17M initiative.
Eventus Solutions Group, LLCSenior Director | Pega Practice Lead
Aug. 2017 - Oct. 2020Englewood, Colorado, United StatesRetained as part of leadership team for $100M consultancy providing strategic and technical solutions following acquisition of Level 10 Enterprises. Managed 21-member delivery and implementation team. As senior leadership team member, shaped technology strategy, process, and roadmap. Drove business strategy development and customer acquisition.
Eventus Solutions Group, LLCSenior Director │ Chief Architect │ Post-merger Integration │ Cloud Architecture Expertise │ Advisor
Mar. 2012 - Aug. 2017Greater Denver AreaRetained by Senior Management following its acquisition of Level 10 Enterprises and tasked with integrating the operations of the two companies. Provide thought leadership in Cloud Architecture while serving as a trusted senior architectural advisor to multiple Fortune 500 clients. High-Performance Teams
Developed a technology professional services team that could rapidly scale to meet customer needs. Integrated a $1M professional services business into Eventus operations and grew division annual revenues to $6M annually in only two years. Strategic Leadership in Product and Service Development and Delivery
Served as a member of Cloud Architecture Committees driving development of Infrastructure-as-a-Service, Platform-as-a-Service, Data-as-a-Service and Security-as-a-Service technologies, including Software-Defined Storage and Networking, Cloud Security Models, Microservice and Service Mesh Oriented Systems Architectures, as well as Containers-as-a-Service and Functions-as-a-Service. Vendor Partnerships
Cultivated gold-level partnership with Oracle software, specializing in CRM, Marketing, Knowledge and Master Data Management solutions. Provided inspirational leadership to a Solutions Architect and sales support staff charged with maintaining the relationship across five product specializations. Business Growth
Drove revenue growth of 400% in one year by overseeing departmental delivery and business development. Led the expansion of the cloud services portfolio revenue from $400K to $3.5M over eight months. Played a key role in enabling the sales team to close >75 cloud consulting engagements with Fortune 1000 companies. Architected cloud-based CRM systems that delivered services leveraging Salesforce.com, Oracle’s RightNow, Pega and emerging CRM platforms and extensions.
Level 10 Enterprises IncManaging Partner
Jan. 2008 - Dec. 2012West Des Moines, IAGrew one of the first RightNow Technologies (now Oracle Service Cloud) professional service partners from the ground up. Directed business development and customer engagement to reach 50+ customers in a newly developed cloud-based market space. Created and executed strategic business and market penetration plans and positioned company for exit via acquisition.
Imagetek, Inc.Vice President Healthcare
Jan. 2007 - Dec. 2008Grimes, IAEstablished new electronic medical records (EMR) division for legacy business process outsourcing organization. Led business development, client management, and budget planning for $2M healthcare division. Managed client engagements of up to $500K, playing key role in revenue and business growth.
Briggs CorporationCIO │ Interim General Manager
Jan. 2000 - Dec. 2007West Des Moines, IAAs member of executive leadership team for a health product and home care provider, oversaw technology transformation during rapid growth phase (from $80M in revenue to $200M). Served on M&A due diligence team and provided guidance to board of directors on expansion targets. Supported 4 mergers. Tapped as general manager of largest acquisition.
Iowa Army National GuardSignal Officer
Jan. 1987 - Dec. 2000
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