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Work Background
UberProgram Specialist IV, Identity
Apr. 2024Greater Phoenix AreaManage regional document processing business unit/initiatives and operationally efficient team through multiple complex product launches. Performs risk analysis to ensure markets are compliant with state and federal regulations Improve processes to enhance operational efficiency and internal organization. Participates and facilitates meetings with various stakeholders, including
Operations, Legal, Product, Compliance Operations, Regulatory, Content, and Analytics. Improve existing processes using Six Sigma and create action plans to resolve any conflicts. Utilize knowledge of technical concepts to implement projects/solutions or positively impact creative resources (content articles, design training decks, revise internal documents, etc). Define project & sprint requirements, manage expectations and provide stakeholder updates in JIRA. Support projects of various scopes and complexities to achieve goals and objectives to advance overall business strategy, accomplish project completion within established parameters.
• Successfully launched 20 commercial markets in first 12 months by acquiring regulatory requirements.
• Created or improved processing procedures by 1.1% accuracy in first 6 months to effectively maintain 100,000 document/day for US & Canada
UberRisk and Compliance Specialist II
Jul. 2023 - Apr. 2024Phoenix, Arizona, United StatesAdhered to project scope and timeline changes by utilizing JIRA, Salesforce, DocApprover, Google Suite, and Box to track projects efficiently. Assisted with product or campaign launches to using internal CRM tools such as Salesforce and softphones. Upskilled using short term assignments and internal resources for professional development and additional responsibilities in role to demonstrate leadership capabilities.
Career BreakProfessional development
May. 2023 - Jul. 2023Scottsdale, Arizona, United StatesDeveloping project management and other professional skills to become a more well rounded employee
- Gener8tor Phoenix Project Management Cohort- May-July 2023
Plexus WorldwideProject Specialist
Apr. 2022 - May. 2023Scottsdale, Arizona, United StatesOversaw project scope changes and maintained timeline adherence by utilizing project management technology - SmartSheet, JIRA, and Adobe Workfront. Utilized collaborative relationships to resolve roadblocks and mitigate risk to ensure project success, completed deliverables, and timely resolution. Planned projects with Product, Marketing, Legal, IT and other stakeholders. Partner with IT & Product to maintain existing software and channels, improve processes, and resolve bugs. Trained vendors, employees, and stakeholders on Smartsheets API integration & organizational rollout across business systems. Collaborated with cross-functional teams, creating a cohesive unit and maintained open lines of communication in a multi-disciplinary environment. Utilized Agile & Scrum frameworks to protect team bandwidth, complete deliverables/milestones, and manage integrations (Smartsheets). Communicated clearly and effectively to increase transparency and reduce confusion. Create project deliverables such as project plans, timelines, communication plans, team meetings, and stakeholder discussions to ensure escalations, project goals and impacted dependencies were addressed.
• Orchestrated 2 large scale process improvements with IT that decreased implementation times up to 75%.
• Generated $3 million in sales by launching three limited-release products in 1 year period.
NextivaImplementation Project Manager
Mar. 2021 - Apr. 2022Phoenix, Arizona, United StatesIncreased collaboration with technical support and software development teams to integrate third-party software, address customer feedback, and resolve network/cloud computing software issues. Oversaw tooling migrations, integrations, and updates with the Implementation Engineering team. Made informed decisions using customer communication to resolve integrations, VOIP set ups, and complex phone migrations. Maintained good relationships with internal departments and external contractors to provide customer service. Managed complex implementations, engaged clients and created innovative solutions to streamline the onboarding process for clients. Nurtured existing and new client relationships and directed prioritization across multiple projects for successful
completion. Communicated clearly to increase transparency, with a strong competency in situational awareness and conflict resolution. Managed milestones, dependencies, and integrations with significant risk, uncertainty or scale. Utilized internal ticketing and case assignment system for client notes and case management. Ensure project plan has detailed outline, contingency planning, and resource scheduling. Provided outstanding customer service in a timely manner and escalated issues to supervisor when required.
• Maintained 90% on-time customer implementation track using cloud-based project management tools, team communication and monitor project milestones and deliverables.
Rocky Mountain CommunitiesResident services Manager
Feb. 2020 - Mar. 2021Developed case details, analyzed evidence, and presented strategic recommendations for continuous improvement and internal actions from key stakeholders. Collaborated with compliance teams to identify vulnerable areas and designed considerations to proactively handle this risk. Partner with stakeholders to resolve roadblocks and create proactive solutions. Developed and executed flyer, email and social media campaigns for onsite Section 8 facility to promote events, services, organize partnerships and promote financial literacy among clients. Ensured stakeholder alignment and sign off before implementing new initiatives, change management procedures and providing customer engagement reports after analyzing ROI of MoM campaign data. Embraced change by asking insightful questions particularly about business needs and around current regulatory challenges. Contributed to special projects (outdoor concert, rental assistance program, etc) per supervisor request.
• Spearheaded rental assistance program with local organizations and reduced evictions by 70%
NCS AnalyticsMarketing Communications Manager
Jun. 2018 - Apr. 2019Greater Denver AreaCollaborated with software developers for SaaS/cloud computing services company to design, AB test and enhance API software to improve UI/UX. Ensured product adhered to local government and regulatory messaging for high-risk markets. Effectively communicate status updates to key cross-functional stakeholders, including timely identification and escalation/resolution of issues. Assisted with server testing and utilized HTML code and basic SQL for data recognition process. Aggregated and analyzed large datasets from multiple sources to highlight the impact of marketing's influence on business objectives (i.e. social data, web engagement, and behavioral data). Maintained opened lines of communication with Engineering/Development team to resolve issues and adapt to changing regulatory frameworks. Promoted production system designed to integrate with existing cloud-based reporting and database programs with high public visibility in a fast-changing regulatory environment
• Grew social media follower count by 400% in under 8 months
• Secured 4000 impressions across 4 press releases within a span of 6 months, amplifying brand visibility and driving customer engagement
NCS AnalyticsMarketing and PR Intern
Feb. 2018 - Jun. 2018Greater Denver Area
University of DenverMarketing Communications Assistant
Aug. 2016 - Jun. 2018Greater Denver AreaManaged organizational publications for internal and external audiences, including employee newsletters and stockholders' reports. Organized complex events using Waterfall method for large audiences, including fundraisers, local lawmaker speaking engagements, alumni mixers, and faculty events. Communicate roadblocks, successes, and failures clearly for visibility and effective resolution with a strong awareness of cultural/social impacts.
• Spearheaded communication campaigns for 20 in-person events using social media, CRM and email marketing tools and successfully boosted attendance by 15%
The Flying Locksmiths, Inc.Brand Management & Marketing Specialist
Aug. 2016 - Nov. 2017Greater Denver AreaStrategized and executed social media content to maximize engagement
Orchestrated impactful outreach initiatives to boost brand awareness
Collaborated closely with the CEO to craft and implement effective marketing strategies
Played a key role in optimizing SEO and Google Adwords tactics for enhanced online visibility
The Marketing ScopeContent Marketing Specialist
Apr. 2015 - Jun. 2016Chandler, Arizona, United StatesUtilized the waterfall approach to optimize project timelines and facilitate team cooperation. Streamline system integrations (On24, CRMs, Hootsuite, etc). to ensure online event and communication campaigns were implemented seamlessly. Documented issues, project progress, milestones, and dependencies with any risk or uncertainty to project timeline. Fostered client relationships to address multiple priorities and projects to encourage success. Frequently coordinated with Design, Sales, and Product to become a unified team and sustained open lines of communication.
• Drove a 15% increase in attendance for 20 webinars within just 8 months, utilizing a data-driven approach and innovative marketing strategies.
Maricopa CountySpanish Translation & Video Intern
Feb. 2015 - May. 2015Phoenix, Arizona Area-Translated critical government documents and presentations from English to Spanish with flawless accuracy and attention to detail.
-Produced a series of top-quality videos for internal learning platforms that enhanced employee training and development.
-Expertly collaborated with the public information team to develop and implement highly effective communication strategies for a successful new public outreach campaign.
The Albany, DeptfordMarketing Intern
Jun. 2014 - Jul. 2014London, United Kingdom-Authored compelling and high-impact posts for the company blog that drove engagement and increased brand awareness.
-Meticulously coordinated all materials for community outreach events, ensuring smooth execution and maximum impact.
-Managed brand responses to community questions with skill and expertise, fostering positive relationships and enhancing brand reputation.
Serendipity CinematographyPart-time Film Editor/On-site Coordinator
Apr. 2011 - Nov. 2013-Spearheaded comprehensive training for interns on company production and editing procedures, ensuring a high level of proficiency and skill among new team members.
-Provided invaluable assistance to cameramen during shoots and on-scene production, contributing to the delivery of top-quality content that exceeded client expectations.
-Effectively managed and organized data on company servers with impeccable attention to detail, ensuring easy accessibility and enhanced workflow efficiency.
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