Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Tech MahindraData Analytics Manager, Project Manager Scrum Master Technical Project Manager
Nov. 2019New York, New York, United StatesSoftware Project Manager • Data Modeling for Client Snowflake application to capture key performance indicators and metrics for improved business decision making, and customer engagement successes. • Business EPIC and Feature Definitions, Management, User Story Creation to ensure 100% delivery and achievement business initiatives. • Feature level user story development for development, data analysts, and system testing to quantify product team delivery, minimize defects, and ensure timely delivery of product team deliverables to market` • Ensure alignment with business stakeholders for business EPIC/Feature level requirements and user story scope for feature grooming and program increment feature deliverables. • Participated in exploratory data analysis with source system teams to identify data sources and subsets needed for business and customer engagement. • Focus on model data prep activities for data topics including Chat sentiment, caller intent, interaction activity, collector effectiveness, lead scoring and other KPIs as mandated by business stakeholders, to ensure improved operational efficiencies, and improved realization of product and services to clients. Thereby achieving reduced customer complaints, and repeated calls to agents. • Create HLD documents for feature level deliverables. • Maintain project plan and track key project milestones. • Communicate high risk related developments to stakeholders and drive mitigation sessions. • Create Disaster Recovery documentation and update accordingly. • Mentor and coach junior members on project management and agile best practices.
AT&TData Analytics Manager, IT Project Manager, Scrum Master, Technical Project Manager
Oct. 2006 - Nov. 2019North America
Intch is a Professional Networking App for the Future of WorkSee more people like Damon on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1791323 people
22
Data Entry
16
Senior Pricing Analyst @ Saia Inc.
20
Operations Manager @ Global Limousine of WNY
305538 people
15
Freelancer
17
Assistant manager
17
Business Analyst