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Work Background
American AirlinesFlight Attendant
Mar. 2025Philadelphia, Pennsylvania, United States· Delivers exceptional customer service to diverse passenger demographics, ensuring a consistent and personalized experience aligned with American Airlines’ global brand standards.
· Collaborates with multinational crew teams to execute seamless service delivery and ensure operational excellence on both domestic and international flights.
· Demonstrates a deep understanding of international travel logistics, regulations, and customer expectations, informing a global approach to service strategy.
· Navigates complex cultural dynamics while serving international routes, demonstrating strong cross-cultural communication and adaptability in high-stakes environments.
· Acts as a frontline brand ambassador, upholding corporate image and customer loyalty through positive engagement and conflict resolution.
Gentle Ben'sFront of House Manager
Apr. 2024 - Feb. 2025Tucson, Arizona, United States· Developed and implemented a company-wide hospitality training
· Manages a team of 70+ front and back of house staff to optimize efficiency
· Ensures customer expectations are exceeded every time for every customer
· Built a training program for new hires through bartenders and developed a continuing education program to increase employee retention
· Able to handle conflict utilizing de-escalation skills while managing the security team
Gentle Ben'sBartender
Jan. 2022Tucson, Arizona, United States· Developed and implemented a company-wide hospitality training
· Manages a team of 70+ front and back of house staff to optimize efficiency
· Ensures customer expectations are exceeded every time for every customer
· Built a training program for new hires through bartenders and developed a continuing education program · Able to handle conflict utilizing de-escalation skills while managing the security team
Hotel CongressHostess
Aug. 2021 - Mar. 2022Tucson, Arizona, United States
North ItaliaHostess
Aug. 2018 - Mar. 2020Tucson, Arizona, United States
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