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Work Background
SoftConstructProduct Manager
Mar. 2022Main responsibilities:
• Create and maintain a prioritized product backlog
• Represent the Stakeholders in delivering a first class product
• Work closely with the product and development teams
• Ensure product vision is understood by the development team
• Create and maintain documentation, policies and procedures
• Identify and propose product improvements based on relevant data and a solid understanding of the customers and the business goals
• Maintain industry knowledge and enhance subject matter expertise, identify trends and changes in client and competitor behaviors, and keep abreast of changing regulatory requirements
• Understand the company product life cycle model thoroughly
• Take ownership of the end-to-end product development life-cycle, from strategy through to product design and execution
• Work closely with cross-functional teams, such as Sales, Marketing, Tech, Design, Support, Legal, Compliance and Finance
• Create and maintain positive working relationships with colleagues
• Work closely with other Product Managers to understand how areas of focus may impact or depend on other road-maps and subsequently get those opportunities scheduled on their road-maps. About the company:
SoftConstruct is an imagination-driven global tech company rooted in Armenia. Since 2003 we have strived to create an ecosystem that brings together products and projects, people, ideas, and possibilities, all united by the desire to reframe the limits and challenge existing patterns. Due to a strong passion for developing innovative solutions and transforming ideas into business stories, SoftConstruct is now a leading technology provider with over 6000 creative professionals. The company’s innovative DNA and ambition to develop the industry helped the business evolve into a visionary brand with 10+ market-leading independent trademarks and a number of branch offices operating around the globe.
RedKiteProduct Manager
Feb. 2021 - Jul. 2022Nikoghayos Adonts street, YerevanMain responsibilities:
• Collaborating with prospective users and clients to understand and anticipate their needs and translate them into product requirements;
• Defining the vision for the team’s product;
• Creating a product road map based on this vision;
• Managing the product backlog and prioritizing them based on changing requirements;
• Overseeing all stages of product creation including design and development;
• Developing user stories;
• Monitoring and evaluating product progress at each stage of the process;
• Liaising with the product team and end-users to deliver updates;
• Participating in Scrum meetings and product sprints: About the company;
Redkite prides itself on creative and user-friendly solutions that answer customer needs and add business value. Our mission is to continue adding value to our customers answering their business needs, building cutting edge technological software that wins markets and helps customers.
inOne Mobile WalletProduct Owner
Dec. 2019 - Feb. 2021ArmeniaMain responsibilities:
• Act as the single point of contact for all involved stakeholders, providing vision and direction to the Agile development team and stakeholders throughout the project planning, implementation, pre-launch and post-launch, and create requirements;
• Ensure that the team always has an adequate amount of prior prepared tasks in the backlog, plan and prioritize product feature backlog and development for the product;
• Closely collaborate and participate in defining product vision, road-map, product strategy, KPIs, product design and growth opportunities;
• Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy;
• Lead the planning product release plans and set the expectation for delivery of new functionalities;
• Research and analyze market, the users, and the roadmap for the product, follow competitors and the industry;
• Keep abreast with Agile/Scrum best practices and new trends and actively participate in all Scrum processes. About the company:
inOne is an ambitious and fast-growing armenian startup. We built up this startup to create a unique, rewarding and entertaining shopping experience for our users.
Joomag, Inc.Customer Success Manager
Aug. 2019 - Dec. 2019YerevanMain responsibilities include:
• Collecting customer feedback on product needs to transfer to Product Team,
• Understanding customer and industry trends and articulating those back to the business,
• Working with new and existing Joomag customers, serve as the primary contact to provide on-boarding of new customers, the training of platform end users, as well as post-go-live support,
• Being the single point of contact and work closely with internal resources on escalation and resolution processes for critical customer issues,
• Increasing customer retention and adoption rates by conducting regular check-in calls to assess level of satisfaction, or lack thereof,
• Tracking customer activity and health to identify churn risk and work proactively via targeted outreach campaigns to eliminate that risk, while simultaneously identifying and closing upsell opportunities when applicable. About the company:
Founded in 2009, Joomag is the all-in-one platform offering a suite of integrated solutions for every content
marketing, digital publishing, corporate communications, and sales engagement need. Headquartered in San Jose, CA,
the company delivers a unique, solution-based approach with its powerful flagship CraterTM Editor.
Over 500,000 businesses both large and small are already creating, distributing, tracking, and monetizing their online
content from a central platform, streamlining workflows and becoming more productive in the process. Among our
clients: Harper’s Bazaar, Cosmopolitan, JLL, Century21, RingCentral, EY, Dillard’s, Levi’s, U.S. Army, Harvard
University, UCLA, Honda, Subaru, Renault, jetBlue, Delta, etc.
We have offices in Silicon Valley (San Jose, CA), Munich, Moscow, Shanghai and Yerevan. So, if you are ready to kick
everything up a notch, then you should definitely join our team of passionate minds.
VEONProject Manager
Aug. 2018 - Aug. 2019Yerevan, Azatutyun St. 24Main responsibilities:
• Leading project planning sessions
• Coordinating staff and internal resources
• Managing project progress and adapt work as required
• Ensuring projects meet deadlines
• Managing relationships with clients and stakeholders
• Conducting project review and creating detailed reports for executive staff
• Optimizing and improving processes and the overall approach where necessary
• Managing diverse teams About the company:
“VEON Armenia”, one of leading telecommunication companies in Armenia, has been providing telecommunication services throughout the territory of Armenia since 1995, and since 2008 - under Beeline brand. Being the successor of the first telecommunication system in Armenia, “VEON Armenia” offers cutting-edge innovative solutions. We introduce the best world standards in Armenia, both in telecommunications and digital technologies, as well as in management, corporate culture and social citizenship. “VEON Armenia” promotes the development of digital technologies and Startup ecosystem in Armenia, including the Sevan Startup Summit. It is the founder of Beeline Startup Incubator, thanks to which dozens of young startups were able to develop their business ideas, turning them into integrated business solutions. “VEON Armenia” provides GSM 900/1800, 3G (UMTS) and standard 4G (LTE) telephony services, landline telephony, and Internet access using CDMA, ADSL, FTTB and VDSL technologies. VEON Armenia is owned by one of the world's largest integrated telecom operators, VEON Ltd. (headquarters in Amsterdam), which includes operating companies in 10 countries, providing communication services to more than 240 million subscribers. Shares of the companies of the VEON are listed on NASDAQ and Euronext Amsterdam stock exchanges. More information is available at www.veon.com.
Inecobank CJSCBusiness Relationship Manager
Apr. 2017 - Aug. 2018Yerevan, Tumanyan St. 17Main responsibilities include:
• Organizing the sale of banking products • Identify emerging markets and market shifts while being fully aware of new products • Managing, objectives setting, coaching and performance monitoring of sales representatives • Present sales, revenue and expenses reports and forecasts to the management team • Managing sales by developing a business plan that covers sales, revenue and expense controls About the company:
Being one of the leading banks in the Southern Caucasus region, Inecobank CJSC offers full range of banking services, including digital banking solutions to individuals, SMEs and corporate clients. The bank was founded on February 7, 1996 (License N 68, issued by the Central Bank of Armenia). Since then, the Bank has been providing unmatched convenience in Armenia by serving more than 500 000 customers and over 200 000 online users. To introduce completely new banking services the Bank has developed and provided industry leading banking solutions in the Armenian market. Today the Bank has established correspondent relations with a number of leading banks; and since 1998 it has been cooperating with more than 30 high ranking international financial organizations.
MPG LLC - Exclusive Representative of Gallup International Association in ArmeniaProject Manager
Apr. 2016 - Dec. 2016Yerevan, Marshal Baghramyan Ave. 2Main responsibilities includes
• Analyzing and managing project risk • Managing reports and necessary documentation
• Activity and resource planning • Ensuring that all projects are delivered on-time, within scope and within budget • Develop a detailed project plan to track progress
• Manage the relationship with the client and all stakeholders About the company:
MPG LLC is the one of the leading consulting and research companies in Armenia. We conduct researches since 2003 and up to now we have accomplished more than 700 middle and large scale research projects, including qualitative and quantitative.
Since 2011 our Company has become an exclusive representative of the GALLUP International Association in Armenia.
MPG LLC is a member of ESOMAR and run all its projects according to the Guidelines of ESOMAR.
ACBA-CREDIT AGRICOLE BANKIntern, Consumer Loan Division
Jan. 2016 - Apr. 2016Yerevan, Arami St. 82-84Main responsibilities includes
• Participating in the evaluation of play-ability of the creditors • Communication with problematic clients • Data collection and storing About the company:
The main goal of the Bank is to support the development and growth of the SME in Armenia. ACBA-CREDIT AGRICOLE BANK is one of the biggest banks in Armenia. Currently the Bank provides various universal banking services, such as bank accounts opening and service, transfers of monetary funds, foreign currency exchange, provision of bank guarantees, documentary letters of credit, commercial, agricultural, collateral, education, consumer, purchase mortgage, renovation mortgage, credit, installment here-and-now loans, issuing and maintenance of international VISA, MasterCard, American Express and local ArCa plastic cards, opportunities to make utility payments, account management via ACBA ON-LINLE system, ACBA Mobile application and also registry operation and securities custody. ACBA-CREDIT AGRICOLE BANK is a member of SWIFT payment system, international VISA card payment system, founding member of local ArCa card payment system and also the exclusive payment implementing representative of American Express card. ACBA-CREDIT AGRICOLE BANK received a full Principal Membership License and Merchant Acquiring licenses from VISA International association; and is the member of Union of Banks of Armenia and CICA. The Bank has 60 branches (including the Bank’s Head office), 19 of which are in Yerevan, the others are in the 10 regions of Armenia, and approximately 182 ATMs on the territory of Armenia.
EvocabankIntern, Business Loan Division
May. 2014 - Aug. 2015Yerevan, Hanrapetutyan St. 44/2Main responsibilities includes
• Participating in the evaluation of play-ability of the creditors
• Communication with problematic clients
• Data collection and storing About the company:
Evocabank (previously known as Prometey Bank), is an Armenian commercial bank with headquarters in Yerevan. The bank provides a wide range of financial services with no specific concentration. The bank is jointly owned by Prometey City LLC and Vazgen Simon Gevorkyan.
Ministry of Justice of the Republic of ArmeniaTranslation Centre, Translator
Sep. 2012 - Aug. 2013Vazgen Sargsyan St. 3/8Main responsibilities include:
• Translate and proofread various types of documents
• Ensure translated documents mirror the original source document
• Read given material and research industry-specific terminology About the company: The “Translation Centre of the Ministry of Justice of the Republic of Armenia” State Non-Commercial Organisation was established by Decision of the Government of the Republic of Armenia No. 163-N of 22 February 2008. The scope of activity and goals of the Translation Centre shall be: 1. translating the legal acts of the Republic of Armenia into English; 2. translating the legal acts of the European Union into Armenian;
3. developing terminological glossaries, as well as creating, updating, developing and maintaining terminological databases; 4. ensuring the accessibility of translations through its website; 5. undertaking linguistic, including terminological, scientific-theoretical and applied research and peer review; 6. undertaking publication activity and sales of output; 7. preparing informational and analytical materials.
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