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Work Background
United AirlinesPerformance Coach
Jan. 2025Chicago, Illinois, United States
United AirlinesSenior Manager, Learning Strategy
Aug. 2021 - Jan. 2025Chicago, Illinois, United StatesLeading a Team:
Servant leader who prioritizes setting direct reports up for success byunderstanding their aspirations, strengths and opportunities, and aligning individuals with acombination of the right resposibilities and supporting level of coaching to potential. Leadership Development:
Proficient in analyzing enterprise talent needs by consulting withbusiness leaders, designing tailored curriculums for employee skill proficiency, and aligningtalent to skills deemed as critical for leader succession; knowledgeable in designing,developing, implementing, and evaluating leadership programs. Stakeholder Engagement:
Internal consultant and trusted advisor with excellent ability toestablish strong working relationships with senior leaders, leveraging talent developmentexpertise to strengthen workforce. Successfully collaborate with multiple stakeholdergroups to deliver on desired development and business objectives. Program Management:
Adept at orchestrating enterprise-level programs from inception topost-implementation, forming data-driven proposals, warranting effective timelineexecution, administering program budget and monitoring ongoing program performance. Diversity, Equity and Inclusion:
Avid champion for DEI. Boldly embed diverse, equitable andinclusive solutions into all internal and external facing efforts, including recruiting,employee-focused programs, and community engagements
It’s Your Journey CoachingLife and Health Coach
Aug. 2020United StatesAs a coach, I help my clients break through the obstacles that are keeping them from living to their fullest potential. Life's too short to be unhappy, unsure, or unfulfilled. I help my clients master their mindset, achieve a more positive outlook on life, and provide them with the tools necessary to live of a life of Confidence, Purpose and Fulfillment.
AllstateSenior Program Manager: Leadership Development
Sep. 2018 - Aug. 2021Northbrook, IL Pioneering the strategy and evolution of leadership development offerings for Allstate's workforce and leadership pipeline. My programs aim to develop diverse, innovative and versatile leaders across the company. I partner with business leaders to identify talent needs, design progressive career paths, and curate tailored learning experiences that provide program participants accelerated career development and a road to management and leadership.
AllstateSenior Education Consultant
May. 2016 - Aug. 2021Northbrook. IL• Evaluated agency, regional and sales leaders’ development needs and ensures alignment of learning and development
• Worked cross-functionally to deliver effective, efficient solutions to all levels of agency, regional, and field sales leadership
• Supported and leads the development/design, review, approval and facilitation of education and development programs
• Solicited input from key stakeholders
• Ensured effective delivery of curriculum through a variety of mediums such as instructor led training, web conferences, teleconferences, live meetings and videoconferences
• Supported creation of training manuals, online learning modules, and other educational materials
• Developed communication strategies and materials to support new and existing programs focused on development of sales leaders
• Communicated and presented project information/updates to various levels of leadership including senior leadership/Officers within Sales and across other functional business units
• Assisted in the formulation of strategies to achieve plan objectives alighted with FSL goals
• Actively built strong relationships among teams/team members to ensure cooperation on project objectives
• Evaluated current results, identifies variances to planned performance, analyzes causes of variance and recommends actionable solutions
AllstateBusiness Operations Project Manager
Jul. 2015 - Aug. 2021Northbrook, IL• Coordinated internal resources and third parties/vendors for successful execution of projects
• Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Developed a detailed project plan to monitor and track progress and manage changes to the project scope, project schedule, and project costs using appropriate verification techniques
• Measured project performance
• Successfully managed the relationship with all stakeholders
• Performed risk management to minimize project risks
• Created and maintain comprehensive project documentation
AllstateCustomer Experience Performance Coach and Training Lead
Aug. 2014 - Jul. 2015Corona, CA• Developed and administered a Customer Service training course for all Claims Processors and Adjusters • Listened to live phone calls with customers for the purpose of coaching and training on improvements - Corona Auto MCO was ranked #1 in Customer Experience Results for 2014
• Handled end-to-end Total Loss claims process for Allstate insured and claimants • Demonstrated initiative by becoming subject matter expert and training lead for company wide technology initiative: Fast Mobile e-Payment
AllstateCommunication and Change Management Consultant
Jul. 2013 - Jul. 2014Northbrook, IL• • Key role in the successful rollout of the Enterprise-wide initiative: Source-to-Pay • Executed change management plans and engaged with stakeholders to ensure alignment across the enterprise
• Implemented training sessions to successful equip stakeholders with new S2P process
• Created the revised Corporate Expense and Procurement Policies and Procedures document
• Developed online “New Hire Onboarding” portal complete with revamped onboarding strategy and resources
Pomona CollegeResident Advisor
Aug. 2012 - May. 2013•Promoted and establish a positive living environment in the residence halls
•Served as the first point of contact for the personal, educational, and social needs of hall residents
•Assisted with security; respond to and address emergencies
•Organized and plan events and activities that promote community building.
WorldTeachVolunteer English Teacher
Jun. 2011 - Aug. 2011•Worked as an English teacher in a rural, elementary school focusing on all aspects of English-language acquisition, from listening and speaking to reading and writing
•Planned and implemented a school/community project: Dance lessons for all community members
Pomona CollegeAnnual Fund Caller
Sep. 2009 - Dec. 2011•Made calls to Pomona College alumni to raise money for the Pomona College Annual Fund
•Reconnected alumni and increase their enthusiasm to become active participants in Pomona College’s mission •Contributed to the current record of most funds raised annually (2010-2011)
The Posse FoundationScholar/Alum
Jan. 2009 - Dec. 2013
HighSightAlumni
Jan. 2005 - Dec. 2009
Holy Trinity High School - ChicagoStudent
Jan. 2005 - Dec. 2009
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