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Work Background
Crossover (Client: JigTree)
TrilogyCrossover (Client: JigTree)
Mar. 2025Hyderabad, Telangana, IndiaConsulting via Crossover for JigTree (Professional Services / AI-ETL projects). Developed a framework to migrate the tickets from different systems (HighQ/Zendesk/Kayako Classic) to Kayako Cloud Built AI-driven ETL pipelines (AWS Glue + OpenAI) to enrich healthcare transcripts with executive summaries, taxonomy tagging, sentiment scoring, and partner detection → processed 100,000+ transcripts monthly. Migrated CloudElements → Zapier/n8n workflows using Python/Javascript automation → reduced licensing costs by $50k/year. Debugged and delivered SAML SSO integration (SLB project) with metadata/x509 certificate updates → ensured production compliance. Developed RedwoodJS 8.4.0 tracing/auth modules → improved security & observability. Installed Oracle 23c Docker + ODBC client for Artemis Manager → enabled fast client reporting.
Professional Services Customization
SkyveraProfessional Services Customization
Feb. 2024 - Mar. 2025Hyderabad, Telangana, IndiaCustomization of Skyvera products based on the customer's requirements. Integration Using CloudElements and Zapier. Developed a system to export more than 400 M emails (Source Amazon S3) and metadata records (From Postgres DB) to the customer cloud environment
Integration Consultant
Crossover Integration Consultant
Feb. 2023 - Feb. 2024Hyderabad, Telangana, IndiaIntegration of the various enterprise applications using JMS, spring, JavaScript, XML/XSL and Enterprise Service Bus (ESB)
Integration Consultant
CrossoverIntegration Consultant
Feb. 2023 - Feb. 2024Hyderabad, Telangana, IndiaIntegration of the various enterprise applications using JMS, spring, JavaScript, XML/XSL and Enterprise Service Bus (ESB)
Technical Delivery Manager
Crossover Technical Delivery Manager
Nov. 2018 - Feb. 2023Hyderabad, Telangana, IndiaManaging Insurance Solution for the client, Requirement analysis, Implementation and deployment. Integration of the various enterprise applications using JMS, spring, JavaScript, XML/XSL and Enterprise Service Bus (ESB)
Technical Delivery Manager
Crossover for WorkTechnical Delivery Manager
Nov. 2018 - Feb. 2023Hyderabad, Telangana, IndiaManaging Insurance Solution for the client, Requirement analysis, Implementation and deployment. Integration of the various enterprise applications using JMS, spring, JavaScript, XML/XSL and Enterprise Service Bus (ESB)
Platinum Consultant
Crossover Platinum Consultant
Mar. 2016 - Oct. 2018RemoteI am involved in the health check, architecture check, production readiness check, performance tuning for the Aurea products: Actional, Savvion, DXSI, Sonic, ACRM, NextDocs. I have also worked in Aurea DCM. I have experience in the following domains: SOA, CRM, Clinical Trial and Insurance
Platinum Consultant
Crossover for WorkPlatinum Consultant
Mar. 2016 - Oct. 2018RemoteI am involved in the health check, architecture check, production readiness check, performance tuning for the Aurea products: Actional, Savvion, DXSI, Sonic, ACRM, NextDocs. I have also worked in Aurea DCM. I have experience in the following domains: SOA, CRM, Clinical Trial and Insurance
Principal Member of Technical Staff
OraclePrincipal Member of Technical Staff
Sep. 2010 - Mar. 2016Hyderabad Area, IndiaRequirement Analysis, Feasibility Analysis, Design, Develop, Testing for Internet Name and Address Management product releases. Product manages the IP inventory, Domains, Zones, Resource Records, DNS Server and DHCP servers. Product also provisions the DNS and DHCP server with user enterd data.
Senior Member of Technical Staff
OracleSenior Member of Technical Staff
Apr. 2008 - Aug. 2010Hyderabad Area, IndiaRequirement Analysis, Feasibility Analysis, Design, Develop, Testing for Internet Name and Address Management product releases. Product manages the IP inventory, Domains, Zones, Resource Records, DNS Server and DHCP servers. Product also provisions the DNS and DHCP server with user enterd data
Member of Technical Staff - L6
Interra Information Technologies (InterraIT)Member of Technical Staff - L6
Apr. 2007 - Apr. 2008Noida Area, IndiaRequirement Analysis, Feasibility Analysis, Design, Develop, Testing for HRMS product. Have also worked on mobile content delivery server which we developed using Liferay as frontend portal and Alfresco as back end repository. Also done the requirement analysis, design and development for Survey creation web application
Member of Technical Staff - L5
Interra Information Technologies (InterraIT)Member of Technical Staff - L5
Apr. 2006 - Mar. 2007Requirement Analysis, Feasibility Analysis, Design, Develop, Testing for HRMS product. Have also worked on mobile content delivery server which we developed using Liferay as frontend portal and Alfresco as back end repository. Also done the requirement analysis, design and development for Survey creation web application
Member of Technical Staff - L4
Interra Information Technologies (InterraIT)Member of Technical Staff - L4
Aug. 2004 - Mar. 2006Noida Area, IndiaRequirement Analysis, Feasibility Analysis, Design, Develop, Testing for HRMS product. Have also worked on mobile content delivery server which we developed using Liferay as frontend portal and Alfresco as back end repository. Also done the requirement analysis, design and development for Survey creation web application

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Software Architect & Full Stack Developer | Scalable Backend Systems | AI Automation
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