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Work Background
The Social HubCoworking Manager
Dec. 2024Florence, Italy Metropolitan Area- Lead the operations of a large coworking space, overseeing all aspects of day-to-day management and ensuring smooth, efficient functioning across various areas.
- Lead and support the operations team , fostering a collaborative environment and ensuring team alignment with broader organizational goals.
- Take ownership of strategic planning and execution, aligning coworking space objectives with business goals, and driving continuous operational improvements.
- Develop and implement sales strategies to meet and exceed revenue targets driving financial growth.
- Elevate membership experience by optimizing membership products, ensuring high-quality service standards, and aligning offerings with member needs.
- Oversee coworking facility management, ensuring the space remains functional, well-maintained, and conducive to a productive work environment.
- Establish and maintain quality control measures to ensure consistent service delivery and operational excellence, with a focus on continuous improvement.
- Coordinate effectively with cross-functional departments to enhance communication, streamline processes, and achieve seamless operations across the hub.
Nana BiancaEvent Manager
Jun. 2022 - Dec. 2024Florence, Italy Metropolitan Area- Develop and implement effective event strategies, ensuring alignment with organizational goals. - Manage all aspects of event planning, including budget oversight and vendor negotiations. - Lead cross-functional teams to execute seamless events that meet or exceed client expectations. - Drive commercial success by efficiently selling the venue, consistently meeting and exceeding revenue targets. - Build strong client relationships through exceptional interpersonal skills, catering to clients of all types, including high-standard and VIP clientele. - Coordinate logistics with strong organizational skills to ensure efficient event operations. - Foster community engagement through well-orchestrated events that create meaningful connections.
- Serve as a key point of contact for Fondazione CR Firenze, ensuring positive collaboration and alignment with event objectives.
Nana BiancaEvent Sales Coordinator
Sep. 2021 - Jun. 2022Florence, Italy Metropolitan Area- Manage administrative tasks and coordinate the sale, planning, and execution of successful events in the building congress sector.
- Streamline event coordination processes, ensuring successful delivery of high-quality events that meet client expectations.
-Serve as a proficient front desk manager, delivering exceptional customer service to coworkers and guests.
- Handle membership administration and effectively respond to inquiries, ensuring efficient and timely resolution.
- Foster a welcoming and professional environment for all guests and staff.
Nana BiancaWorkspace Operations
Feb. 2021 - Jun. 2022Florence, Tuscany, Italy- Managed front desk operations, ensuring a welcoming and professional environment for coworkers, guests, and clients.
- Oversaw coworking space operations, addressing and resolving daily operational issues efficiently.
- Delivered exceptional customer service, fostering positive relationships with members and visitors.
- Proactively sold coworking services, effectively promoting offerings and securing new memberships to meet revenue goals.
- Coordinated workspace resources and logistics to ensure smooth day-to-day operations.
- Maintained high standards of organization and cleanliness, contributing to an optimal coworking experience.
Meliá Hotels InternationalReceptionist & Concierge
Sep. 2018 - Feb. 2021Barcelona Area, SpainOversee the operations of the front office in a prestigious five-star hotel giving guests the VIP treatment with top-notch concierge and reception services. Supervise the F&B operations within The Level Executive Lounge. Ensure coordination and communication among all hotel departments to maintain a cohesive and efficient operational environment.
Monument Hotel 5* GLReceptionist
May. 2018 - Jul. 2018Barcelona Area, SpainOversee the day-to-day operations of the front office at a 5-star Grand Luxury hotel. Extend a warm welcome to guests and provide reception services tailored to the high standards of the establishment. Maintain continuous coordination and communication among all hotel departments to ensure a seamless guest experience.
Meliá Hotels InternationalGuest Experience Agent
Oct. 2017 - Apr. 2018Barcelona Area, SpainSupported front office operations, including concierge activities, at a 5-star luxury hotel. Ensured a warm guest welcome and delivered high-standard concierge services. Coordinated with departments, developed communication skills, and implemented quality control actions to enhance guest satisfaction and contribute to continuous improvement.
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