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Work Background
Reyes HoldingsIT + HR Transformation Leader
Apr. 2023• Spearheading IT and HR transformation initiatives to enhance service delivery across a diverse portfolio of businesses. • Implementing innovative technology solutions that improved operational efficiency, reducing risk and increasing compliance. • Fostering collaboration among leaders and teams, resulting in a measurable boost in productivity and employee engagement.
Tenet HealthcareHR Director - Information Systems, Technology, Digital Transformation
May. 2022 - Nov. 2022Dallas, Texas, United States• Led the HR Systems and Technology portfolio while collaborating and helping to develop the business structure in support of the Oracle HCM, ServiceNow, HR Operations and Service Delivery implementations in the US and Global Business Center (Bonifacio Global City, Taguig, Philippines). • Concurrently, led the transformation of the day-to-day operations and support model for HRIS as follows: ---Organizational change and effectiveness: revamped the org structure (new hires, training, new ways of working, vertical and horizontal refining) to optimize talent, increase efficiency, and reduce costs. ---Modernized, harmonized, and standardized the Learning and Talent/Performance Management model: upgraded the application support model from Manage Engine to ServiceNow; reduced the necessary headcount and increased the support structure for the SMEs; created and executed a greatly improved 2022 performance management cycle technical support plan which was ELT championed and implemented across the companies. ---Created communication tools for deployment to key leaders and stakeholders in corporate, field, clinical, and non-clinical impacts and settings. ---Selected to be the only home office HR representative on-site, in-country lead for the HR Employee Resource Center at Tenet’s Global Business Center - retail Tier 1 support for HRSD with ServiceNow and Oracle as the HCM at Go Live and hypercare. Collaborated with the Manila Country Head, local and home office executives and key leaders to successfully deliver an efficient, well-trained, and high-quality team with the right tools in hand in three weeks. * Position eliminated post hypercare.
Wells FargoHR Program Manager - Product, Project, Portfolio Delivery
Oct. 2020 - Mar. 2021Charlotte, North Carolina, United States• Led the Total Rewards technology portfolio through the following concurrent transformations: NEXT HR (all HR overhaul), policy updates and harmonization, BAU technology upgrades and sunsetting, digital innovation in LOBs, all over business legal, risk, and compliance upgrades, net new Total Rewards, ServiceNow implementation – all affecting over 270K employees globally. • Managed a team of Product Owners (Benefits and Compensation) along with the Agile scrum teams set up to configure and launch the new HCM (Workday) and support the new Agile ways of working. • Succeeded through well-executed and refined stakeholder management, strong partnerships with IT, SMEs, executive leadership, consultative and SI partners, and the business, as well as by having a sharp eye for reducing cost and risk and for increasing efficiency, collaboration, and compliance. • In partnership with Deloitte’s functional lead, Product Managers, Product Owners, and a cross-functional group of key leaders, executed the net new Wells Fargo Workday Prototype without any significant fatal flaws from any product areas. It was an all-day, every day, two-week, global IT and HR showcase and dry run of what the team had accomplished. Needed to return to Texas immediately afterwards to care for a critically-ill family member, but identified my highly qualified replacement and left in good standing.
Finca 9, LLCCo-Founder + Owner
Mar. 2020Brand, political, and transformation services for business, executives, or aspiring leaders.
Keurig Dr Pepper Inc.HR Senior Program Manager - Systems and Technology Transformation
May. 2019 - Mar. 2020Plano, Texas• Led the business as usual (incl. SAP and Kronos) and the HR-IT-Finance technology portfolios (global and national harmonization projects) through the first year of Keurig Green Mountain's merger and acquisition of Dr Pepper Snapple Group, while building strategically imperative support structures for the new HCM (Workday) and HR Service Delivery (ServiceNow). • Responsible for shepherding the landing of 25 employee and company impacting programs and projects within four months via the following actions: ---Bringing the right functional and technical stakeholders together ---Gaining consensus on the approach ---Establishing regular appropriate touchpoints, escalations, and communications ---Accurate assessment of status, risk, mitigation actions, and countermeasures. • Managed the data management team post go-live to achieve systemic stabilization; spearheaded and modeled new ways of working which increased morale while boosting efficiency and productivity. *Postion eliminated post hypercare.
Finca 9, LLCFounder and Principal
Mar. 2019Consulting, research, and advisory services related to business and digital transformations. Executive consulting. During this time period, I have led programs, portfolios, and digital transformations for Keurig Dr Pepper (KDP), Wells Fargo, Tenet Healthcare, lobby firms, campaigns, and high net worth individuals. Key delivery partners have included: Accenture, Clay, Deloitte, EY, ScottMadden, ServiceNow, PwC, and Workday.
Toyota North AmericaHR Manager
Mar. 2017 - May. 2019• Investigations and Compliance Consultant
Investigated highly confidential cases across Toyota & Lexus North American footprint, including Canada and Mexico; exempt and non-exempt; corporate, sales, warehouse, distribution, engineering, R&D, and manufacturing using a rigorous and methodical process to conduct the due diligence required by each case. • Policy, HRBP Support Manager
Managed a team and budget with oversight over three primary areas during Toyota’s transformation: 1) HR policy Harmonization; 2) HR Service Delivery Transformation; and, 3) Process Re-Engineering & Technology. • Headcount Operations Manager
As part of a leadership rotation in 2018, supported the workforce strategy group with: headcount operations, incl. organization design, position management, job structures, leveling, and labor costs. Special Projects:
• Team Member Experience Project, TMNA HR Co-Lead
• Toyota Public Presence Group
• RPA and Workday Automation Pilot Group Leads
• Manufacturing Leadership Training at Toyota Motor Manufacturing Indiana
• Spectrum Business Partnering Group Co-Chair
• Activator Communications Network
• Toyota North America PAC Founding Member
Toyota North AmericaHR Manager - HR Policies, HRSD, HRBP Support, Workforce Strategy, Compliance and Investigations
Mar. 2017 - May. 2019Plano, TexasAfter establishing and leading a successful regional state government, regulatory, and public affairs program, I was selected to join Toyota’s internal HR business transformation, where I led and managed key deliverables in the following areas: • Investigations and Compliance Consultant Investigated highly confidential cases across Toyota & Lexus North American footprint, including Canada and Mexico; exempt and non-exempt; corporate, sales, warehouse, distribution, engineering, R&D, and manufacturing using a rigorous and methodical process to conduct the due diligence required by each case. • Policy, HRBP Support Manager Managed a team and budget with oversight over three primary areas during Toyota’s transformation: 1) HR policy Harmonization; 2) HR Service Delivery Transformation; and, 3) Process Re-Engineering & Technology. • Headcount Operations Manager As part of a leadership rotation in 2018, supported the workforce strategy group with: headcount operations, incl. organization design, position management, job structures, leveling, and labor costs. Special Projects: • Team Member Experience Project, TMNA HR Co-Lead • Toyota Public Presence Group • RPA and Workday Automation Pilot Group Leads • Manufacturing Leadership Training at Toyota Motor Manufacturing Indiana • Spectrum Business Partnering Group Co-Chair • Activator Communications Network • Toyota North America PAC Founding Member
Toyota North AmericaDirector of Government Affairs (Regional)
Oct. 2014 - Aug. 2016In coordination with and under TMNA leadership, established the first regional state government affairs office based at the new Toyota North American headquarters. It was the nexus for the region consisting of TX, NM, OK, AR, LA, and MS with two manufacturing facilities, our local distribution partner, and the corporate HQ in the portfolio. Successfully ushered a number of strategic initiatives and key pieces of legislation through the legislature and with the greater DFW community which assisted Toyota's smooth introduction and functionality at the new Texas HQ.
Toyota North AmericaDirector - Government Affairs
Oct. 2014 - Aug. 2016Plano, Texas, United States• Established the first regional state government affairs office based at the new Toyota North American headquarters. It was the nexus for the region consisting of TX, NM, OK, AR, LA, and MS with two manufacturing facilities, our local distribution partner, and the corporate HQ in the portfolio. • Key successes: ---Passage of legislation to make the iRoad street legal in Texas (Japan priority). ---Prevention of automotive companies from being taxed at multiple points in their distribution network. ---Partnerships and negotiations with the Texas Governor and his Office of Economic Development on the necessary headcount and incentive package agreements for nexus in Texas ($42M over three legislative sessions). ---Support for the Japanese leadership team in negotiations and passage of first-of-its-kind economic agreement between the state of Texas and the Aichi Prefecture, Japan. ---Leading high-profile state and federal fly-ins and executive-level engagements to further business relationships in the state. ---Supported the creation of a new vehicle benefits program in Texas which resulted in better partnerships with our distributor, efficiencies for the DMV, and a full vehicle benefit program for Toyota.
Texas Department of TransportationGovernment Affairs Manager
May. 2014 - Oct. 2014Represented the border region of Texas and the Traffic Operations Division before the state legislature and in government and constituent engagements.
Texas Department of TransportationGovernment Affairs Consultant (The State of Texas)
May. 2014 - Oct. 2014Austin, TexasWith its vast size and infrastructure needs, Texas maintains a team of government, regulatory, and public affairs experts to support the Board, legislative, and federal directives for public works projects under its purview. I represented the border region of Texas and the Traffic Operations Division before the state legislature and in government and constituent engagements.
Texas SenateChief of Staff + Legislative Director
Jan. 2013 - May. 2014Managed two offices, legislative and district office teams, and the Senator’s legislative portfolio with a particular emphasis on energy, oil and gas, natural resources, the military, utilities, technology, telecommunications, transportation, infrastructure, real estate and land. My favorite success story is the time her efforts for the Senate resulted in the passage of the largest Municipal Utility District ever created in Texas. The Senate district runs between Austin and San Antonio along and around the IH-35 corridor.
Texas SenateChief of Staff & Legislative Director (The State of Texas)
Jan. 2013 - May. 2014Austin, TexasManaged two offices, legislative and district office teams, and the Senator’s legislative portfolio with a particular emphasis on energy, oil and gas, natural resources, the military, utilities, technology, telecommunications, transportation, infrastructure, real estate and land. My favorite success story is the time her efforts for the Senate resulted in the passage of the largest Municipal Utility District ever created in Texas. The Senate district runs between Austin and San Antonio along and around the IH-35 corridor.
Texas Military DepartmentGovernment Affairs Liaison + Chief of Staff
Jan. 2011 - Jan. 2013Represented our military forces before local, state, and federal government in the areas of real property, construction, repairs, energy, natural resources, and environmental services for all facilities and installations across the state. Served as the chief civilian business strategist and policy advisor to the Construction and Facilities Management Office (CFMO) Director and later Texas Adjutant General.
Texas Military DepartmentGovernment Relations Manager (The State of Texas)
Jan. 2011 - Jan. 2013Camp Mabry, TexasWhile I never served as a member of the military, I am the daughter of an Army soldier and had the honor and privilege of representing our military forces before local, state, and federal government in the areas of real property, construction, repairs, energy, natural resources, and environmental services for all facilities and installations across the state. Served as the chief civilian business strategist and policy advisor to the Construction and Facilities Management Office (CFMO) Director and later Texas Adjutant General, MG Tracy R. Norris.
HillCo PartnersGovernment Relations Consultant
Oct. 2008 - Aug. 2010HillCo Partners has been the pinnacle of lobbying in Texas since its inception. Served as an associate member of the firm’s retail lobby team. In support of the Partners and their clients, managed a portfolio of global and national corporations, private companies, high profile individuals, sports franchises, local municipalities, and industry associations in addition to assisting with HillCo’s PAC.
HillCo PartnersGovernment Affairs Consultant
Oct. 2008 - Aug. 2010Austin, TexasHillCo Partners has been the pinnacle of lobbying in Texas since its inception. Served as an associate member of the firm’s retail lobby team. In support of the Partners and their clients, managed a portfolio of global and national corporations, private companies, high profile individuals, sports franchises, local municipalities, and industry associations and assisted with HillCo’s PAC.
Bank of AmericaAccount Manager: Real Estate + Financial Services
May. 2006 - Oct. 2006While working as an entrepreneur, I also sourced and managed a multi-million-dollar mortgage lending portfolio and supported the merger with and acquisition of Countrywide.
Paddington MediaSenior Advisor: Media, Sales, Strategic Services
May. 2006 - Oct. 2006Managed all of the marketing, client and business development, and website creative for a relatively new technology and consulting firm - Equitas Strategies in collaboration with Paddington Media. Helped develop and support the client case management system by working directly with programmers and clients of the firm. The start-up was bought out.
Bank of AmericaAccount Executive
May. 2006 - Oct. 2006Austin, Texas, United StatesWhile working as an entrepreneur, I also sourced and managed a multi-million-dollar mortgage lending portfolio and supported the merger with and acquisition of Countrywide.
Paddington MediaSenior Associate for Marketing + Business Development
May. 2006 - Oct. 2006Managed all of the marketing, client and business development, and website creative for a relatively new technology and consulting firm - Equitas Strategies in collaboration with Paddington Media. Helped develop and support the client case management system by working directly with programmers and clients of the firm. The start-up was bought out.
Texas House of RepresentativesChief of Staff + Legislative Director
Jan. 2005 - Jan. 2011Led various offices and legislation for a number of years on the House side of the state legislature leading teams, drafting legislation, addressing constituent needs, managing official engagements, drafting speeches, white papers, pitches, and general internal and external communications. Worked for two state representatives (Austin and San Antonio, respectively) and clerked for the Ways and Means Committee (taxation).
Texas House of RepresentativesChief of Staff, Legislative Director, Committee Clerk (The State of Texas)
Jan. 2005 - Jan. 2011Austin, TexasLed various offices and legislation for a number of years on the House side of the state legislature leading teams, drafting legislation, addressing constituent needs, managing official engagements, drafting speeches, white papers, pitches, and general internal and external communications. Worked for two state representatives (Austin and San Antonio, respectively) and clerked for the Ways and Means Committee (taxation).
Four Seasons Hotels and Resorts and Rosewood Hotels and Resorts (under AJ Carpenter and Associates)Project Manager: International Real Estate Development
Feb. 2004 - Jan. 2005Project manager for the construction of villas at Little Dix Bay, British Virgin Islands (formerly owned by Laurance Rockefeller), and the Four Seasons at 1111 Caroline in Houston, Texas as well as the renovation of the spa at Nevis and The Carlyle in NYC.
Texas MonthlyEditorial Intern
Feb. 2004 - Jan. 2005
Rosewood and Four Seasons Hotels & ResortsProject Manager - Real Estate Development
Feb. 2004 - Jan. 2005U.S. and the CaribbeanSince childhood, I have had a connection to land and real estate. Served as the sole project manager for the construction and development of properties within one of Laurance Rockefeller’s former holding companies which included, for example: the Four Seasons Residences in Houston at 1111 Caroline and the Spa at Nevis, West Indies; Rosewood Hotel's Little Dix Bay in Virgin Gorda, BVI; The Carlyle in NYC. It was a two-person operation.
U.S. House of RepresentativesSpecial Assistant to the Minority Leader (U.S. Capitol staff)
Jul. 1999 - Aug. 2001Special Assistant to the Minority Leader (Richard A. Gephardt).
U.S. House of RepresentativesSpecial Assistant to the Minority Leader (Richard A. Gephardt)
Jul. 1999 - Aug. 2001Washington, DCSupported the Deputy Chief of Staff, Senior Floor Leader, and the official and political leadership teams across the national footprint. Also participated in the planning of a national convention. The office was right off of the House floor with a window overlooking the U.S. Supreme Court and The Library of Congress. This is the place where I saw the entire country from a bird’s eye view and had the opportunity to engage with leaders from around the world and from every industry, country, and walk of life. It’s the place that taught me protocol, diplomacy, strategy, political finesse, the importance of preparation (plan, pivot, plan), perseverance, communication, and compromise. I left to attend graduate school for international affairs, but took with me a lifelong devotion to duty, honor, service, and country.
Federal, State, Local Political CampaignsPolitical Campaign Strategist
Jun. 1992 - Oct. 2014Managed and led local, state, and federal election campaigns (incl. presidential) primarily in the areas of general management, finance, communications, and field organizing.
High Profile Political Campaigns - Presidential, Congressional (House & Senate), State, and LocalPolitical Campaign Strategist
May. 1992 - Oct. 2014California, Florida, Kansas, Texas, Virginia, and Washington, DCI began working in politics in my teens. By the time it became a full-time gig, I had learned invaluable skills which served me throughout my life and career - how to collaborate across boundaries, influence diverse sets of people, and succeed with finite resources and an immovable deadline. I led local, state, and federal election campaigns (incl. presidential) in California, Florida, Kansas, Texas, and Virginia, primarily in the areas of general management, finance, communications, and field organizing.
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