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Work Background
FingletonOperations and Project Support
Mar. 2023 - Oct. 2025Operations & Systems Implementation: - Scoped, project managed and launched a new company-wide time-tracking system (Productive), including comprehensive team training and ongoing optimisation to maximise business benefits. - Led the end-to-end implementation of a new internal intranet, from initial sourcing and project management to team training and ongoing maintenance.
- Provided extensive team training on key business platforms, including HubSpot, Productive, and the project journey lifecycle (setup, kick-off, and wash-up). Project & Client Support: - Oversaw the full project support function, managing client setups, and executing legal documents like engagement letters, Statements of Work, and NDAs.
- Tracked and reported on key project trends, offering strategic guidance to drive continuous improvement.
- Executed and maintained materials for the induction of new joiners Finance & Administration: - Managed core financial operations, including client invoicing, AP invoicing, and reconciliations, while also utilising client procurement platforms.
- Generated key financial and delivery reports, providing reports of conflict checks and risk assessments, and provided data for management packs.
- Successfully utilised AI tools like Julius to automate and streamline various administrative and financial tasks. Internal Support & Events: - Organised and managed internal company events, from multi-day strategy off-sites and holiday parties to team-building socials.
- Provided essential team support, including diary management and office operations to ensure a high-quality work environment.
FingletonMarketing and Business Development Executive
Sep. 2021 - Sep. 2023Digital & Brand Management - Managed and maintained the company website, ensuring consistent branding and user experience.
- Led the design and execution of brand assets across the website, LinkedIn, and print marketing materials.
- Drove audience growth and engagement on the company's LinkedIn business account through consistent, strategic content posting.
- Developed and implemented a marketing calendar to streamline content and campaign launches. Content & Design - Created and designed compelling content for thought leadership posts, client pitches, and training materials using tools like InDesign and Photoshop.
- Executed initiatives such as creation of client resource library to improve efficiency in drafting client pitches.
- Produced detailed reports and marketing packs to showcase key performance metrics Strategy & Operations - Provided training to internal teams on how to maximise their professional presence on LinkedIn.
- Leveraged platforms like HubSpot and BoardEx to manage data, track interactions, and identify new business opportunities.
- Assisted with the successful execution of an external webinar on crypto
- Ensured a smooth process for press coverage
Charlotte Ware DesignsMarketing and Office Manager
Jan. 2019 - Sep. 2019Office: Responsible for all organising customer bookings and enquiries, managing the team diary and invoicing all customers.
Marketing: responsible for producing blog posts, content for social media outlets, creating marketing materials, managing the website and organising events
Emma’s Yummy Bakes Cake Maker, Owner
Mar. 2018 - Sep. 2021
Slaughter and MayDigital Executive
May. 2016 - Mar. 2018Member of the Alumni Committee: Responsible for coordinating the alumni committee requiring constant engagement with senior stakeholders. Website: Working with the website executive to build the alumni page on the firms external website, this included building a form to capture alumni. Internally, I was responsible for publishing and managing the digital teams webpage. I, additionally, managed the subscriptions to the firms email updates and was able to manage the websites content management system.
CRM Database management: Responsible for maintaining the firms Client Relationship Management system (Microsoft Dynamics), this included over 3000 alumni contacts.
Events: Planned and executed the first cross-group alumni events and supporting the delivery of smaller alumni initiatives across the firm. Additionally, I have assisted the events team with other firm events.
Newsletters and branded emails: Coordinated and produced all the firms email marketing using Concep, an email marketing tool.. This included producing the first brand designed alumni newsletter requiring the management of internal relationships and the external editorial team. The result was a 63% open rate, double the industry standard.
Social Media: Responsible for maintaining the firms first official alumni group on Linkedin and producing the content calendar to publish throughout the year.
Training: I produced guidelines and trained all the users of the CRM.
Slaughter and MayAlumni Executive
Oct. 2015 - Mar. 2018Launching, implementing and promoting the firm’s alumni programme. This includes;
- event management - content management - data management
- social media
- liaising with key stakeholders across the firm; chairing the alumni committee, getting buy in from various teams/partners.
Systech International.Marketing and Business Development Assistant
Sep. 2014 - Sep. 2015London, United Kingdom- Proposals: Preparing proposals for clients and future prospects, this involves constant communication with international Regional Directors.
- CRM database: Assisting on an in-house CRM system which consists of maintaining and improving established relationships with existing clients and building relationships with potential clients to ensure that client data is accurate and up to date with all relevant information in regards to global communication with the client.
- Weekly News Update
- Inductions: Responsible for organising and welcoming new starters and hosting their inductions.
- Events & Seminars: Assisting the organisation of the networking and informative seminars for clients and producing the corporate invitations that are sent out via Mail Chimp. I also support the presenters with their PowerPoint slides ensuring that the brand image is consistent. - Digital: Developing and maintaining marketing materials within corporate guidelines using InDesign, Photoshop and Illustrator. Putting together bespoke mobile apps for clients using the company’s smartphone app and maintaining them. Managing the social media platforms within corporate guidelines on LinkedIn and Twitter which I launched to enhance the brand image and increase the reach of messages. - Email Marketing: Building a global client list to reach them in personalised email campaigns e.g. launching the external magazine to different regions from different Regional Directors. For this I use Mail Chimp.
- Website: Maintaining a website keeping all areas up to date using a CMS system. - Magazines: Helping source and put together the content for the quarterly internal and external magazines
- Admin and Collateral: Producing monthly reports to analyse online behaviour of the company’s online interaction using Google Analytics and social media management systems, Hootsuite. I have produced record results each month, increasing the LinkedIn following by over 100% in just 1 year from 2000 to over 6000.
The Change Group of CompaniesTemporary Receptionist
Jun. 2014 - Aug. 2014The period in between graduating from university and finding a permanent job I have undertaken a role within Change Recruitment group as a temporary employee for office support. These roles are based on being flexible on the environment of work, learning quickly of different company systems and working in time pressured environments. Roles also include being customer based as front of house positions and administrative tasks such as switch board, meeting setups and assisting the clients on any of their needs within the office.
DIFCReceptionist/Buisness Centre Coordinator
May. 2013 - Aug. 2013St James Square, LondonWorking within a team with two others to successfully meet the needs of a range of clients/businesses from around the world within different business sectors suchas the Russian media industry, the financial industry and Middle East oil industry. As the receptionist and business co-ordinator my responsibilities varied within the internal day to day running of the business centre including invoicing clients, banking cheques, managing the switchboard, arranging internal meetings and ensuring the environment was of high standard for the clients. My main responsibility to the clients were to ensure that their needs were met; arranging meetings, greeting guests and prospective business clients and secretarial duties such as organising their post, scanning, inputing documents to excel.
RSAMarketing work experience
Jan. 2013 - Jan. 2013I took the opportunity to get a weeks work experience in RSA working in the marketing department. Through out the week I spent time with each of the departments broadening my knowledge of how a marketing team works; learning the different ways of marketing directly and commercially and how they differ. i also was able to learn how to write a marketing brief for an agency and participate in a weekly sales meeting and shadow the pr team whilst they launched a website which linked up to various social media channels.
i2i Events GroupMarketing and social media intern
Dec. 2012 - Dec. 2012Mornington CrescentAt the i2i events group I learnt about how to approach social media within a company. I also helped on the RWM trade show and the Jewellery show as part of the Spring Fair trade show. During my time I spoke with many exhibitors, helped alongside the digital aspect of photoshop and the public relation press releases of the RWM show.
Aurora Fashions LtdMarketing Intern
Jul. 2012 - Jul. 2012London, United KingdomDuring my work placement I experienced the fast pace environment of a B2C fashion company, I was placed in the marketing department assisting with one of their brands Oasis. During my time in this company I was fortunate to experience a range of the departments from the design team to the marketing team and PR team attending meetings, carrying out tasks such as research, creating look books of current trends and producing documents of my findings.
The Change Group of CompaniesTemporary Office Support
May. 2012 - Sep. 2014I have been working for a variety of companies including Arcadia head office as a receptionist and DIFC Global a business centre based in St James Square working as a receptionist/business centre coordinator
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