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Work Background
Taurus Çağrı Merkezi & Dış Ticaret A.Ş.Sales Representative
Mar. 2023İzmir, Türkiye• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Present, promote and sell products using solid arguments to existing and prospective customers
•Perform cost-benefit and needs analysis of existing customers to meet their needs
• Establish, develop and maintain positive business and customer relationships
• Reach out to customer leads through cold calling
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort with team members and other departments.
• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Develop trusted advisor relationships with key accounts and customers
• Continuously improve through feedback
Swissôtel Büyük Efes, İzmirBellperson
Jan. 2023 - Feb. 2023İzmir, Türkiye- Act as a first point of contact for guests at high-end Swissotel Büyük Efes
- Assist in bringing luggage/mail and groceries for the residents in the building.
- Park residents vehicles and manage the parking lot. - Deliver guest folios, newspapers to in-house guests.
Create telephone connections to hotel reservations and in-house guests.
- Be aware of daily hotel activities, group and VIP arrivals.
- Recognize all returning and VIP guests, and welcome them back.
- Take customers coats and other accessories untill they are ready to go.
- Patrol, or monitor premises to prevent theft, violence, or infractions of rules.
- Deliver faxes, messages, packages, flowers, wine, and other items to guests in their guestrooms.
- Deliver full assistance to guests with luggage when checking in/out while also hailing taxicabs and assisting with inquiries.
Turkish AirlinesCustomer Service Representative
Jul. 2022 - Jan. 2023İzmir, Türkiye- Travel booking management, creating suitable itinerary for Turkish Airlines and Star Alliance passengers’ needs and requirements.
- Manually calculating Fare and Tax differences for changing dates on a ticket or cancellations of the tickets in line with the ticket rules and announcements from the headquarters. - Troubleshoot passengers’ problems with the tickets, reservations and additional services such as seating, extra baggage, carrying pets and cargo services.
- Maintaining professionalism and taking control of the call in critical and problematic situations - Disclose information regarding country regulations and requirements for entry on permit. - Maintain high performance within the assigned team with fast problem solving skills to ensure low call durations. - Maintaining swift communication with team leaders through various communication channels giving them reports and information about certain situations to ensure everything is in order. - Proficiency using CRM systems
QuizFlightSales Executive
Oct. 2021 - Jan. 2022İzmir, Türkiye- Sales in field - Business development
İzmir Metropolitan MunicipalityInternship
Oct. 2014 - Jun. 2015İzmir- Worked in the field of information networks
- Made wiring for phone connections used in the building
- Making signal adjustments from the switchboard
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