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Work Background
AutodeskProgram Manager, Outcome Framework & Audience Insights
Dec. 2021Working closely with project sponsor, cross-functional teams, and assigned project leads to plan and develop scope, deliverables, required resources, work plan, and timing for new initiatives
Implementing, and maintaining program initiatives that adhere to organizational objectives
Developing program assessment protocols for evaluation and improvement
Maintaining organizational standards of satisfaction, quality, and performance
Managing program and coordinate cross-project initiatives
Identifying key requirements needed from cross-functional teams and external vendors
Working with other program managers to identify risks and opportunities across multiple projects
Analyzing, evaluating, and overcoming program risks, and produce program reports for management and stakeholders
Awarded by my management and my peers for working as one team and as a customer company, being accountable, impactful, pragmatic and adaptable in 2021, 2022, 2023 and 2024.
AutodeskService Development Project Manager
Oct. 2019 - Nov. 2021Barcelona Area, SpainDeveloping strong stakeholder and contributor relationships and maintaining effective communication
Identifying appropriate PM tools and processes to manage resources, schedules, risks and issues while tracking the completion of milestones
Proactively manage risk, anticipate potential issues and implement appropriate mitigation plans and dependencies to achieve success
Keeping executive sponsors informed via status presentations as well as appropriate escalations
Influencing cross-functional team members worldwide to achieve projects goals
Supporting technical team members and maintaining enthusiasm, energy and focus in a variety of circumstances in building LMS Catalog and OBA Framework
Awarded by my management and my peers for being Impactful, Innovative, Adaptable and Pragmatic in 2019 and 2020
AutodeskCustomer Success Manager
Feb. 2017 - Oct. 2019Barcelona Area, SpainAccelerating adoption of new solutions by helping coordinate projects and support activities that deliver the best ROI
Establishing measurable criteria for success and assists in building organizational alignment
Developing and maintaining a Customer Success Plan with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions
Collaborating with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services
Collaborating with the consulting and support services teams to make proposal ensuring delivery and adoption risks are managed
Creating and coordinating account documentation including reports, proposals, business assessments and quarterly business review
Developing and maintaining close relationships with key management sponsors within a select group of names accounts (from key users to CXO)
Driving diverse transverse projects: team meeting animation, improvement processes, onboarding and mentoring
Awarded by my management and my peers for Innovation, Teamwork, Quality of execution, Leadership & Coaching in 2017 and 2018
TheFork, a TripAdvisor companyAccount Manager
Mar. 2015 - Feb. 2017Barcelona Area, SpainManaging and advising a portfolio of more than 700 restaurants partners in order to generate growing revenue
Analyzing results and prioritizing actions following industry benchmark
Creating online offers using yield management strategy
Building personalized reports to help optimize their visibility on our platform and affiliates TAMG Training partners on our CRM and identifying upgrades potential
Achieved significant yearly growth of 152% in FY15 for my dedicated area which became a proprietary area in FY16 Achieved 50% promotion coverage in Lille Overachieved monthly target including 5 KPI by 109% and 119%
Winner of quarterly individual and team incentives in terms of promotions coverage and online bookings
SAPBusiness Development Specialist
Apr. 2014 - Mar. 2015Barcelona Area, SpainDriving volume business sales for on-premise and cloud solutions by generating, managing and handing over leads and opportunities Creating marketing plan and selling strategies in alignment with the Inside Sales team Executing effective prospecting efforts by proactively driving outbound calls into net new contacts and maximize coverage of defined accounts from all type of industries
Focusing on ERP, e-commerce, human resources, travel expenses and marketing solutions
Overachieved monthly and quarterly targets
Achieved over 2.9 million business pipeline in FY14
Cisco Systems FranceChannel Account Manager
Mar. 2012 - Mar. 2014Newcastle upon Tyne, United KingdomDeveloping relationships with 50 focus partners in order to drive the sales process for services and generate growing revenue via 4 main distributors: Tech Data, Comstor, Ingram, Avnet.
Producing weekly, monthly and quarterly forecasts for the 2 tiers market segment
Creating opportunities and managing pipeline within salesforce.com.
Analysing and monitoring partners' statistics in order to drive partners' behaviours.
Ensuring partner awareness of service promotions to drive service renewals and attach rate
Achieved significant growth of 119% from 4.1 million to 4.9 million in FY13
Overachieved quarterly target by 156% in FY14
Winner of several quarterly incentives in terms of uncovered, attach and lapsed renewal deals
Awarded by my management for Acknowledgment in 2014
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