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Work Background
SENTA ENT and Allergy PhysiciansSr. Recruiting Operations Manager
Jun. 2025Atlanta, Georgia, United States
SENTA ENT and Allergy PhysiciansRecruiting Operations Manager
Dec. 2024 - Jun. 2025Atlanta, Georgia, United States• Led comprehensive process mapping of key recruitment workflows in a high-growth, start-up environment to eliminate redundancies, drive automation, and enhance scalability
• Optimized recruitment analytics, enhancing ATS (Kronos) reporting to track key hiring metrics such as time-to-fill and cost-per-hire, supporting strategic workforce planning and process efficiency
• Developed and implemented a comprehensive HR metrics dashboard in Smartsheet, transforming raw data into actionable insights that drive informed decision-making
• Designed and enforced a strategic preferred supplier list, streamlining vendor partnerships and negotiation processes, resulting in improved service quality and cost savings exceeding $20,000
• Sourced and recruited for high-demand clinical roles (e.g., LPNs, MAs) using LinkedIn Recruiter and Indeed to meet urgent staffing needs
• Built and scaled an externship program by forging partnerships with local universities, facilitating clinical placements for high-volume healthcare roles to strengthen the talent pipeline
• Partnered with our vendor to implement a seamless ATS (Kronos) integration, reducing processing time by 25% and minimizing errors, ensuring faster and more compliant hiring decisions
• Designed and optimized backend workflows within Kronos, leveraging technical expertise to design, test, and implement system enhancements that streamline recruitment operations and improve efficiency for an organization of 1,000+ employees
McKinsey & CompanyRecruiting Specialist - Adoption & Transformation
May. 2023 - Nov. 2024Atlanta, Georgia, United States• Defined and analyze recruitment metrics and KPIs – focusing on adoption, efficiency, and hiring outcomes – while leveraging insights from Kirkpatrick’s Four Levels of Training Evaluation specifically for assessing learning outcomes to report findings to key stakeholders
• Achieved strategic growth objectives and operational excellence by seamlessly executing a structured operating cadence, ensuring robust alignment and accountability of recruitment initiatives at every level of the organization
• Demonstrated expertise in multiple project and change management methodologies (including L-Gates, ADKAR, PMBOK) to drive sustainable and holistic organizational change, resulting in enhanced project efficiency, reduced costs, and improved stakeholder satisfaction
• Develop and maintained advanced Excel models with pivot tables, interactive charts, slicers, and complex nested formulas to streamline recruiting analysis and visualizations, complemented by polished PowerPoint presentations for executive decision-making
• Demonstrated expertise in process mapping using the TOBE framework to streamline complex talent acquisition processes across diverse roles and departments, enhancing effectiveness and elevating user experience
• Successfully led the implementation of a standardized assessment framework across 1,000+ roles in 65+ countries by influencing cross-functional teams of recruiters, hiring managers, leadership, and global talent attraction centers ensuring alignment and consistency across regions
• Drove the re-design of key assessor training programs, independently conducting focus groups to identify gaps and securing buy-in from key stakeholders resulting in improved training adoption and interview quality
• Led in-person and virtual training programs to enhance interviewing skills for new assessors, streamlining curriculum delivery and increasing participant-reported value proposition by 15%
McKinsey & CompanyRecruiting Operations Manager
Jan. 2022 - May. 2023St Petersburg, Florida, United States• Provided oversight for a growing, diverse, and high-performing team of recruiting administrators and junior people leaders across multiple geographies which staff between 1,000-3,000+ roles globally on a calendar year
• Inspired change management and adoption of technical innovations that increase efficiency and caliber of service
• Managed and measured performance aligned with individual, departmental, and broader firm goals that encourage continuous learning and development which cultivates a community of best-in-class talent
• Created and instilled a feedback-driven culture focused on trust, ownership, and accountability
• Influenced stakeholders often leveraging data-driven recruiting insights (i.e., Avature, Tableau) and continuously act as an ongoing thought partner to senior management on strategic departmental initiatives
• Partnered with internal Recruiting CoEs to ensure data integrity and compliance within the recruitment lifecycle
• Analyze company-wide pulse survey data on team performance and health, delivering actionable insights and recommendations for improvement through data-driven reports and visualizations
• Apprentice colleagues in mastering new methodologies and tools by leading train-the-trainer sessions, significantly reducing the learning curve and boosting productivity
• Collaborate with recruiters to tailor assessment solutions to specific job roles and requirements, ensuring the selection process remains compliant, unbiased, and effective
• Commit to self-development and continuous learning, regularly attending professional workshops, completing online courses, and staying updated on industry trends to enhance skills and adapt to evolving technologies
McKinsey & CompanyRecruiting Team Leader
Feb. 2020 - Jan. 2022St Petersburg, Florida, United States• Oversaw the experience professional recruiting operations team which hires talent across the Americas (US, Canada, Costa Rica, and LatAM) • Maintained direct leadership of 17 colleagues, as well as, additional contractors and co-ops on a temporary basis
• Served as a global onboarding buddy, providing guidance and support to ensure new colleagues integrate smoothly and build confidence for long-term success, within and beyond my immediate team
• Developed and maintained relationships with recruiting stakeholders to forecast demand and assess quality of core administrative services
• Managed coverage and team allocation to maintain high quality standards and fulfillment of staffing needs for clients
• Collaborated in conjunction with Recruiting Ops Manager to plan training, connectivity, and community events
• People leader responsibilities included leading team calls, identifying and managing risks, and developing peers
• Supported the implementation and adoption of digital tools (Avature, ServiceNow) to better drive team efficiency
• Involved in full lifecycle workforce planning of forecasting, interviewing, and onboarding new employees
• Collaborated with Manila and Poznan shared service centers to share best practices, refine service offerings, and balance workload globally
• Championed the one-firm People Operations vision with graceful continual process and delivery improvement
WilsonHCGTeam Lead, Talent Administration and Coordination
Jul. 2018 - Feb. 2020Tampa/St. Petersburg, Florida Area• Demonstrated thought leadership via blogging, committee participation, and leading task forces • Trained and developed individuals as required • Monitored, evaluated, and maintained high quality standards for both clients and vendors • Involved in decision making process of adding external talent and onboarding new employees • People leader responsibilities included leading team calls, identifying and managing risks, coaching peers, and fostering an environment of diversity and inclusion • Presented ideas on process improvements; both departmentally and company wide • Tracked and maintained quality assurance and compliance across the team • Built manuals and individualized training for accounts • Managed coverage and allocation WilsonHCG is a top global recruitment process outsourcing (RPO) and human capital consulting provider that operates on the principle of providing true partnership to its clients. Creating scalable and customizable human capital solutions, the company is revolutionizing the recruitment process and bringing innovation to the industry. Founded in 2002, the company headquarters is located in Tampa, Florida, United States. Its global capabilities span five continents and more than 25 countries. While maximizing clients' talent acquisition processes is essential, WilsonHCG recognizes the relationships it develops lead to the results its clients realize.
WilsonHCGTalent Administrator and Coordinator
Dec. 2017 - Jul. 2018Tampa/St. Petersburg, Florida Area• Coordinated and scheduled candidates for a variety of selection process activities such as assessments, interviews, and onsite visits
• Onboarded new hires with client and create and send proper offer documentation to candidates
• Dispositioned candidates in both internal ATS system (iCIMS), as well as client's ATS system
(Success Factors)
• Initiated background checks and contact candidates regarding missing documentation
• Escalated candidate issues regarding background checks, drug screens, or offer documents
• Rescinded offers and send adverse letters to disqualified candidates
• Conducted reference checks and coordinate with client for reference information and job
descriptions
• Sent out and tracked candidate assessments
• Performed research and implementation projects
• Pulled reports including quarterly business reviews, workflow audits, recruiter productivity audits, system alignment reports, and requisition activity updates
• Advised managers on organizational policy matters and implement process improvements WilsonHCG is a top global recruitment process outsourcing (RPO) and human capital consulting provider that operates on the principle of providing true partnership to its clients. Creating scalable and customizable human capital solutions, the company is revolutionizing the recruitment process and bringing innovation to the industry. Founded in 2002, the company headquarters is located in Tampa, Florida, United States. Its global capabilities span five continents and more than 25 countries. While maximizing clients' talent acquisition processes is essential, WilsonHCG recognizes the relationships it develops lead to the results its clients realize.
CULIANCEHuman Resources Generalist
Jan. 2017 - Dec. 2017Tallahassee, Florida• Communicated effective HR strategy to senior management dealing with audit remediation and corporate oversight
• Slashed administration costs 10% by negotiating pricing and fees, while ensuring continuation of payroll services
• Oversaw multiple aspects of the recruiting process, from job posting to interviewing and reference checks
• Launched a consolidated benefit portal making open enrollment effortless to administer and simple for employees
• Executed key administrative tasks including collection and maintenance of personnel files
Red RobinBusser
May. 2016 - Dec. 2016Rockaway, New Jersey• Managed dinner operations which serve more than 600 customers nightly
• Diffused stressful situations by prioritizing customer needs
DICK'S Sporting GoodsSales Associate
Jun. 2015 - Aug. 2016Tallahassee, Florida• Tirelessly performed outstanding thorough analytical inspection and organization of inventory
• Specialized in training new employees to uphold the same high standards of company policy
• Recognized as ‘Employee of the Month’ in a sales-based environment
• Increased sales by analyzing customer preferences and recommending merchandise
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