Orion TelekomDirector of Marketing and Sales
Jun. 2024 - Nov. 2024Podgorica, MontenegroAs a Director of Marketing and Sales is a dual role, my job was to develop both sections of business accordingly. From the marketing side of things, i was tasked with reinventing the entire Social Media marketing strategy, and how to better utilize the CRM solutions in order to achieve better reach towards the new clients. I was tasked with recruitment of the new Sales team personnel, interviewing, selection as well as with their individual job training. From the Sales side of things, i created a new strategy for door to door sales. Implementation and realisation of these processes was monitored by me daily, by doing rounds with the agents, controlling and improving their workflow, and assisting with any situations they found too problematic to be resolved by them. All of the marketing and sales activities were needed to be reported daily and weekly to the upper management. My job was not only to write reports, but also to establish new reporting systems, both for me and my employees. B2B communication was also part of my job. Here i closed multiple contracts with other companies. Process was handled by me from the moment of first cold call to the moment we close the deal and invoice the partner. I also provided support and education to the Customer Support team, especially in regards to improving their communication, levels of patience and overall impression that they have on the clients.