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Work Background
GovCIOActive Directory Migration Consultant
Dec. 2022 - Apr. 2025Madison, Wisconsin, United States• Performed Integration of various domains into a new Forest
• Utilized Quest Migration Manager to migrate user and group accounts
• Utilized Resource Updating Manager to migrate workstations and servers
• Managed migration of GPOs and DFS to new domain
AMSActive Directory Migration Consultant
Dec. 2022Madison, Wisconsin, United States• Performed Integration of various domains into a new Forest • Utilized Quest Migration Manager to migrate user and group accounts • Utilized Resource Updating Manager to migrate workstations and servers • Managed migration of GPOs and DFS to new domain
Pyramid IT Consulting Pvt. Ltd.Active Directory Migration Consultant
Jul. 2022 - Nov. 2022Remote• Using Quest Migration Manager to migrate user workstations and servers
• Using PowerShell scripts to discover all attributes of AD groups • Renaming thousands of Active Directory groups
• Providing Level 3 support to end users post migration
AtosActive Directory Migration Consultant
Sep. 2021 - Jun. 2022Remote• Employed Microsoft Active Directory Migration Tool (ADMS) to migrate from one domain to another in a 70,000 end user environment including US, Canada, and South American countries
• Level 3 support for end users and client computers going through migration to a new domain
• Used powershell scripts to query Active Directory and to do manual migrations
• Analyzed and resolved migration issues related to VPN, radius certificates, O365 licensing, profile translation
DatapriseNetwork Associate
Sep. 2019 - May. 2021Madison, Wisconsin Area• Provided desktop support for 80 users at 3 different sites: imaged computers using SCCM, installed software, onboarded new users, served as point of contact for ongoing hardware, software, network, mobile device, desk phone and print issues.
• Managed migration from Avaya to Cisco phones at the Ikaria facility
• Point of contact for vendors for warranty repairs for computers and printers
• Implemented upgrade to FollowMe Printing at 3 sites
• Assisted with upgrade to new switches and routers at Ikaria facility
Exact SciencesInfrastructure Support Engineer
Mar. 2019 - May. 2019Madison, Wisconsin Area• Configured and installed telephones, printers, scanners, time clocks, computers, wireless routers, and network cabling in a building under construction • Used PowerShell to create new resources in Microsoft Exchange
FiservSenior Desktop Support Analyst
Apr. 2017 - Nov. 2018Madison, Wisconsin Area• Provided desktop support for 50+ onsite and remote users in a Windows/Dell/HP environment
• Deployment of new laptops during migration to a new domain and a new OS (from Windows 7 to Windows 10)
• Provided first line support for computers identified as infected by Carbon Black
• Migrated 50 users from Avaya to Altiris phone system
• Addressed vulnerabilities on workstations and printers by patching, McAfee encryption
• Provided support for WSUS, print, file, backup and application servers • Documented standard support procedures for audit and compliance reviews
• Used windows scripting and PowerShell to automate routine procedures
Catalent Pharma SolutionsDesktop Support Technician
Dec. 2016 - Mar. 2017Madison, WI• Packaging and deployment of software packages using Altiris
• Creation of computer images for Windows 7 And Windows 10 Dell machines
• Provided support for Office 365 staged migration involving 500 end users
• Wrote Standard Operating Procedures (SOPS) for managing Office 365 migration issues
Thomas & BettsLevel 3 Infrastructure Support Techncian
Jan. 2015 - May. 2016Verona, WI* Supported site network infrastructure; analyzed network performance, bandwidth issues
* Managed Windows Server 2008/2012 (SQL, WSUS, Symantec, Hypervisor, File, Print)
* Managed Shoretel IP Phone System – created user accounts, managed upgrades
* Deployed Microsoft Office 365 to 250 local and remote computers
* Managed email address migration project for 250 end user accounts
* Scripted and deployed EFS encryption of all company laptop computers
* Created and maintained images for desktop and laptop computers * Created Windows 7 and Windows Server 2012 Virtual Machines in VSphere * Installed, configured, and provided support for Infor Mobile database application. Used T-SQL and SQL Server Management Studio to modify, update, and restore database records. Documented business processes used in supporting and troubleshooting the application
* Performed backup operations, ensuring all required network devices, file servers, systems and system data were successfully backed up to the appropriate media, recovery disks created, media recycled and sent off site as necessary
* Developed and maintained documentation for backup and restore, system based software, and disaster recovery procedures
Oshkosh CorporationLevel 3 Computer Services Analyst
Oct. 2014 - Jan. 2015Oshkosh, Wisconsin Area* Configuration and management of SCCM 2012R2; software packaging via InstallShield Admin Studio
* Deployed new computers & reimaged used computers with Windows 7 using SCCM
* Break/fix support for 5000 end users in a high security Windows 7/Lotus Notes environment
National Government ServicesLevel 3 Infrastructure Support Specialist
Jun. 2013 - Mar. 2014Greater Milwaukee Area* Preparation and deployment of virtual machines using VMware VSphere and Citrix XenApp
* Managed virtual computer Active Directory objects via Powershell
* Preparation and deployment of computer disk images and software using SCCM
* Deployment and administration and of unified communications for Cisco VOIP telephone network
* Performed all work in compliance with HIPAA and government standards in a high security environment
* Provided support for IP network connectivity and VLANs in a 200 node environment
Dean Health Plan, Inc.Information Security Administrator
Aug. 2012 - Mar. 2013Madison, Wisconsin* Set up and terminated user accounts for all health insurance claims applications and other resources in compliance with Dean Health and HIPAA standards * Managed virtual computer Active Directory objects via Powershell * Created and administered email accounts and other resources in Microsoft Exchange 2010; created security groups and administered Sharepoint 2007 permissions for 100 sites * Managed user permissions in Windows Active Directory 2003 and 2008 for applications, distribution groups, and network shares in a dual domain environment; used group policy to manage permissions. * Assigned remote access security tokens and building access tokens to users and managed trouble tickets pertaining to these
Weir Minerals North AmericaInfrastructure Support Technician
Feb. 2012 - Aug. 2012Madison, Wisconsin* Used Cisco Network Assistant for configuring port security and Solar Windows Orion for monitoring the network * Deployed Dell Workstations and Lenovo laptops with Windows 7/and WinXP OS * Monitored daily backups on Symantec and Veeam Backup at local and remote sites * Provided desktop support for 350 end users including Lotus Notes mail and application support * Wrote Standard Operating Procedures (SOPS) for software applications
American Family InsuranceCall Flow Analyst, Policy Sales and Service
May. 2010 - Feb. 2012Madison, WI* Prepared daily reports on queue call volume in Microsoft Excel using data from IC Business Manager and reports created in I3 Supervisor; Monitored call center agent status in I3 Client * Used I3 Supervisor to manage queues and change agent statuses; used reports to research call problems, calculate handle time, and find average seconds to answer * Developed reporting processes for Workforce Management of 9 queues in Policy Sales and Service inbound call center * Used Avtex Optimizer for scheduling call center staff. Went through Avtex training to create shift definitions for individual agents and publish schedules.
Telecom and Data SystemsTechnical Operations Support
Feb. 2009 - Jun. 2009Madison, WIProvided technical support in a high volume call center for customers using high speed internet connections, email accounts, and residential voice services.
GovCIO
Madison, Wisconsin, United States
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