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Work Background
Fora TravelTravel Advisor
Jan. 2024Nashville, TN*Curates bespoke travel itineraries for clients, ranging from one-night hotel stays to comprehensive week-long excursions, ensuring each detail is meticulously planned and executed.
*Strategically plans weekend getaways and extended 10-day trips, leveraging extensive knowledge of destinations to provide clients with unforgettable travel experiences.
*Demonstrates strong organizational skills by managing multiple client itineraries simultaneously, ensuring all travel arrangements are accurate and timely.
BodeGuest Experience Supervisor
Oct. 2018 - Nov. 2020Nashville, TN*Spearheaded a comprehensive new hire training program as Training Coordinator, successfully training 15 new hires, resulting in a 32% increase in team proficiency and service quality
*Managed the ordering process for a café and market, establishing and maintaining strategic partnerships with 5 local vendors, resulting in optimized supply chain efficiency.
*Collaborated with a team of eight Guest Services members to create and maintain an innovative online concierge service tool, enhancing guest experience and satisfaction.
AirbnbSuperHost
Sep. 2015 - Jan. 2023Nashville, TN*Averaged a 4.95/5 star rating across over 300 reviews as a Superhost, reflecting outstanding customer service and unparalleled hospitality expertise.
*Directed all aspects of running a small business for one location, encompassing guest experience, housekeeping, calendar management, and concierge services, ensuring operational excellence and guest satisfaction.
*Cultivated and maintained strong relationships with local vendors and service providers, securing exclusive deals and discounts that enhanced the overall value of guest stays.
Kemberton Healthcare ServicesDenial Resolution Coordinator, Level II / HR
Jan. 2012 - Mar. 2017Brentwood, TN*Improved operational efficiency by drafting appeals to health insurance companies, achieving a 50% success rate in overturning denied claims.
*Led the development of pre-litigation correspondence, increasing case resolution rates and reducing court appearances for clients, while helping establish an in-house pre-litigation department.
*Managed payroll processing via ADP, ensuring timely and accurate compensation.
*Designed and launched a New Employee Orientation program, including a detailed training manual and in-person sessions, improving onboarding efficiency and boosting employee retention by 50%.
*Acted as a resource for employee relations, handling staff concerns with professionalism and empathy, contributing to overall employee satisfaction.
Reach Your CityAssistant Director of Events
Jan. 2010 - Dec. 2010Franklin, TN*Managed end-to-end conference logistics for staff, including scheduling, accommodations, vendor coordination, and stage management, ensuring seamless event execution.
*Coordinated complex travel arrangements for large-scale events, successfully managing transportation and lodging for groups of 800–1,000 attendees.
*Negotiated honorariums and managed talent riders, balancing organizational needs with performer expectations to maintain professional partnerships.
*Served as the primary liaison between host cities and event talent, leading clear and timely communication to ensure alignment and smooth operations.
Southwestern Investments LLCExecutive Assistant to the VP
Nov. 2005 - Jul. 2009Franklin, TN*Implemented and refined a client onboarding process, successfully welcoming nearly 50 new clients annually while improving operational efficiency and client satisfaction.
*Co-authored and managed the distribution of bi-monthly client newsletters, ensuring clear, consistent communication and boosting client engagement.
*Planned and coordinated client-facing events and executive lunches in collaboration with the Vice President, helping to build and maintain high-value relationships.
*Oversaw multiple administrative initiatives, including managing complex calendars and travel logistics, to support smooth and timely execution of executive priorities.
*Strengthened my technical expertise, particularly in Microsoft Outlook Suite, improving team productivity and internal communication.
*Managed the Vice President’s calendar and travel arrangements, ensuring seamless support for all work-related engagements and strategic planning efforts.
First Priority of AmericaExecutive Assistant to the President/Founder
Oct. 2002 - Oct. 2005Brentwood, TN*Provided high-level administrative support for event planning, executing both customer-facing engagements and internal team-building initiatives, including organizing the annual National Conference.
*Utilized Salesforce to manage nationwide donor communications, maintaining accurate records and supporting relationship-building efforts across the organization.
*Demonstrated strong organizational and multitasking abilities by consistently delivering detail-oriented work while managing competing priorities in a fast-paced environment.
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