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Work Background
Innopact Technologies Inc.Senior Information Technology Consultant
Aug. 2022Greater Montreal Metropolitan Area
AspiraProduct Manager
Jan. 2022 - Aug. 2022Mississauga, Ontario, Canada• Defined and executed product roadmap to build, integrate and launch the company marketing automation solution for enterprise clients. Integration with internal products ensured automated compliance with legislation, a 10-15% reduction in staff time for manual work
• Directed cross-functional teams to create reusable integrations with 3rd party apps across the enterprise client base for marketing automation and partnership promotion membership conversions. Integrations strengthened strategic partnerships and integrations to increase RFP wins and client retention. • Guided development of a legacy product to ensure compliance, modernize UI, improve customer value and experience
University of GuelphIT Business Analyst/Project Manager, Student Information Systems (SIS) Refresh
Dec. 2020 - Jan. 2022Guelph, Ontario, Canada• Oversaw successful design, integration and launch of a Student Admissions CRM with cross-functional team. Centralized CRM interface improved the experience for both applicants and administration with a unified location for uploading required documents, tracking progress of applications and reduction in email correspondence. Gained ability to track prospect conversions, and efficiencies gained through system implementation and automation resulted in the reduction of manual staff effort by 25%.
• Aligned requirements from large group of campus stakeholders to co-author and issue Request for Proposal (RFP) for enterprise Student Awards solution to integrate with Ellucian Colleague SIS
University of GuelphIT Business Analyst / Project Manager
Jul. 2018 - Dec. 2020Guelph, Ontario• Modernized and transformed business processes for faculty stakeholders to increase efficiencies by moving from paper to a web-based business process automation platform. Efficiencies gained include analyzing the business process for faculty recruitment to reduce steps and implementing automation on the platform to let stakeholders run independent steps of the process in parallel, resulting in a 2-week reduction in processing time for each application for quicker turnaround. • Created a new process workflow for enterprise project intake through the central program management office (PMO), which created a repository of projects and resource allocation for awareness and review across campus. • Spearheaded implementation of initial COVID-19 campus daily assessments to advise in-person attendance for staff and faculty, allowing campus administration stakeholders to keep aligned with public health guidelines.
University of GuelphBusiness Systems Analyst - CCS/Athletics
Mar. 2016 - Jul. 2018Guelph• Drove business analysis and technical expertise for the RFPs and implementation of technology in 2 new facilities on campus: the new Athletics Centre and Football Pavilion including digital signage, scoreboard, networking, smart devices (exercise equipment)
• Forged new strategic planning and budget forecasting processes for IT initiatives, managed an annual budget of over $100k
ACTIVE NetworkProduct Owner
Oct. 2015 - Mar. 2016Toronto, Canada Area• Translated high-level objectives provided by Product Managers and clients into testable, measurable functional specifications and user stories, assisted with prioritization of initial feature development and ongoing change requests
• Directed product features and managed the full life cycle of development, including significant re-working of large product modules (Point of Sale, Facility Booking), resulting in greater customer satisfaction and value
• Managed product backlog for legacy product and ensured continued compliance for PCI-DSS
University of GuelphBusiness Systems Analyst, Department of Athletics
Jan. 2014 - Oct. 2015Kitchener, Canada Area• Primary departmental IT resource responsible for all day-to-day operational support, business analysis with implementation and maintenance of systems, business process improvement and management mainly within the technological realm.
• Centralized IT support and implemented a new IT Service Desk system (JIRA Service Desk) for more efficient issue tracking and project management (JIRA), allowing the tracking of KPIs against quality standards to measure performance and improvement
• Managed the successful implementation of several new systems: SaaS CRM, including migrating from previous on-premises CRM, continued as main support liaison with the vendor to pursue bug fixes and change requests, Online ticket sales system complete with on-site scanning and verification technologies, Merchandise site built on Magento (now Adobe Commerce)
Simon Fraser UniversityBusiness Analyst, Administration, Facilities Services
Oct. 2013 - Jan. 2014Vancouver, Canada Area‣ Performed requirements gathering through document analysis, organizational analysis, stakeholder analysis, stakeholder interviews, surveys, and brainstorming sessions to gather feedback towards improving existing records management system ‣ Devised future state self-serve solution to utilize existing technologies owned by department to transition existing projects and documents into a record for easier reference
Simon Fraser UniversityBusiness Analyst/Systems Consultant, IT Services
Feb. 2008 - Oct. 2013Vancouver, Canada AreaIT Support: ‣ Primary IT support resource for high-level stakeholders including Board of Governors, President's Office, Vice Presidents and other senior management, as well as internal Enterprise Applications team maintaining and upgrading Student, Financial and HR modules for PeopleSoft
‣ Procured and maintained inventory of hardware and software for a portion (~300) of overall client base (~1000)
‣ Helped administer print servers, network disk imaging server, and provided guidance and support to internal team on their use Technologies used: Active Directory, Group Policy, WPKG, FOG, Windows Server 2003, Windows Server 2008, Microsoft SQL Server, Red Hat Linux, PHP, Javascript, HTML, CSS, Apache Business Analysis: ‣ Gathered initial requirements and wrote draft of business case for campus-wide "dropbox"-like file synchronization and sharing solution to adhere to university and government privacy policy requirements
‣ Coordinated departmental-wide analysis of printing setup and maintenance incorporating Windows and Unix servers, various network layers and stakeholders requirements to simplify process
The University of British ColumbiaInstructor
Jan. 2005 - Dec. 2005Vancouver, Canada Area• Taught a one-week intensive eCommerce programming course as part of a certificate program for web engineering students in the UBC Extended Learning department using Cold Fusion and SQL through Microsoft Access
• Designed and developed curriculum for a modular shopping cart to teach foundational concepts and have students build compounding functionality each day towards full functionality by end of the week, providing a practical framework to re-use in future employment
Binary Environments, Ltd.Web Developer / Systems Administration
May. 2001 - Aug. 2007Vancouver, Canada Area• Procured hardware and software required for Linux and Microsoft Windows Server-based managed servers for internal company use and external clients for web and database hosting and management
• Built and managed database servers running MySQL, Postgres and Microsoft SQL Server
• Provided 24x7 with on-call support through phone, email and pager for client base for server and web issues
• Project and requirements elicitation and management for the client base, including web-based point-of-sale (POS) and inventory management system, web-based chat, photo catalogues, financial and realty clients, using Cold Fusion, PHP, MySQL, Microsoft SQL Server
AJJAWeb Developer
Jan. 2001 - Apr. 2001Ottawa, Canada Area• Consulted on web projects for a federal government agency, including agency web presence, performance optimization, content management system implementation including customized functionality • Developed a custom internal content management system-based intranet for the company to share documentation, track absences/vacation time, and internal communication using Cold Fusion and Microsoft Access • Produced UX prototypes in consultation with client stakeholders for approval
University of British ColumbiaWeb Developer, Continuing Studies
Aug. 1999 - Sep. 2000Vancouver, BC• Developed the first online registration website for the UBC Continuing Studies department, including shopping cart functionality for multiple course registration in a single transaction
• Collaborated with marketing on design to develop a completely new departmental website (and sub-websites) to provide a better overall user experience (UX) and more conversions from browsing to registrations
• Produced UX prototypes in consultation with client stakeholders for approval
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