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Work Background
Anthem Injury LawyersLead Case Coordinator
May. 2024 - Sep. 2025Henderson, Nevada, United States• Mentor junior coordinators in training sessions, best practices, and lead initiatives to improve workflows.
•Support claim submission with detailed documentation as well as assist clients in navigating the claims process. Including property damage, EDR, and demand assistance.
•Manage case files with high attention to detail while maintaining HIPAA compliance standards and resolved issues related to cost delays or client dissatisfaction.
Included HealthHealthcare Support Specialist
Dec. 2022 - Jan. 2024United States• Maintained customer service excellence by efficiently managing interactions and organizing records via Salesforce.
• Partnered with technical teams to analyze customer issues, resolved problems effectively, and identified trend
patterns to improve service quality.
• Coordinated with medical staff to escalate advanced medical inquiries, aiding in the delivery of timely and accurate patient care.
Included HealthSupport Specialist
Dec. 2022 - Jan. 2024United States• Maintained customer service excellence by efficiently managing interactions and organizing records via Salesforce. • Partnered with technical teams to analyze customer issues, resolved problems effectively, and identified trend patterns to improve service quality. • Coordinated with medical staff to escalate advanced medical inquiries, aiding in the delivery of timely and accurate patient care.
Anderson Business AdvisorsClient Success Manager
Oct. 2021 - Dec. 2022• Fostered client partnerships, securing high engagement across a portfolio of over 400 customers to
maximize their use of product and service capabilities for enhanced business performance.
• Developed and delivered comprehensive onboarding and educational initiatives, improving client comprehension
and application of business features.
• Interpreted customer usage analytics to provide strategic recommendations, advising on service improvement
practices and collaborating with sales for effective service enhancements and renewal processes.
Morgan & Morgan, P.A.Personal Injury Case Manager
Oct. 2020 - Oct. 2021• Managed comprehensive case file documentation, ensuring the inclusion of vital medical and police records
necessary for legal support.
• Negotiated equitable settlements for clients, offering compassionate guidance throughout the legal process.
• Facilitated client communication as the primary contact, enhancing client onboarding and data management via
Salesforce implementation.
MGM Grand Hotel & Casino Las VegasFront Desk Associate
Apr. 2017 - Oct. 2020United States• Facilitated seamless check-in and check-out procedures, adeptly coordinated reservations, and addressed guest inquiries promptly to deliver a consistent front desk service.
• Partnered with colleagues from multiple departments to sustain excellence in guest service, contributing to an environment of high satisfaction.
• Addressed and resolved guest issues effectively, demonstrating poise under pressure to preserve the integrity of the guest experience.
MGM Grand Hotel & Casino Las VegasFront Desk Clerk
Apr. 2017 - Oct. 2020United States• Facilitated seamless check-in and check-out procedures, adeptly coordinated reservations, and addressed guest inquiries promptly to deliver a consistent front desk service. • Partnered with colleagues from multiple departments to sustain excellence in guest service, contributing to an environment of high satisfaction. • Addressed and resolved guest issues effectively, demonstrating poise under pressure to preserve the integrity of the guest experience.
South Point Hotel, Casino & SpaPBX Supervisor
Jul. 2016 - Feb. 2017United States• Led a team of operators, ensuring effective communication services and maintained collaboration with IT for system reliability and performance.
• Analyzed call metrics to identify performance trends and implemented strategies that enhanced call handling efficiency.
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