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Work Background
State of OregonAdministrative Specialist
Jan. 2024Salem, Oregon, United StatesProviding administrative support to the Office of Child Welfare Position Management team. •Assists the position management team with organizing, processing and tracking forms related to personnel actions and requests.
•Provides exceptional customer service by addressing inquiries and resolving issues efficiently. •Maintains organizational charts for the central and all district child welfare offices.
•Manages specialized projects by outlining steps, tracking progress, and ensuring timely completion. •Develops and coordinates systems for the timely processing and tracking of personnel requests.
•Utilizes ODHS systems, such as Workday daily to complete tasks. •Provides clear and timely communication between the child welfare position management team, ODHS human resources and district staff to ensure that personnel requests are processed in a timely manner in accordance with state law.
•Takes initiative and excels in tasks and projects with minimal supervision in a remote work environment, while effectively collaborating with the team.
City of Medford, ORCustomer Service Supervisor
Jan. 2018 - Nov. 2023Medford, Oregon, United StatesThroughout my tenure at the City of Medford, I played a pivotal role in providing comprehensive administrative support, customer service and efficient office management for a dynamic department.
AMERICA'S BEST KIDS, INC.Assistant Vice President
Jan. 2006 - Dec. 2017Medford, Oregon, United StatesProgressed from entry-level to senior management positions during a decade-long tenure in the following roles: Director of Customer Service Department:
• Supervised service personnel and managed multi-site facilities, ensuring smooth day-to-day operations.
Human Resource Manager:
• Oversaw all HR functions, including recruitment, performance evaluation, disciplinary actions, OSHA compliance, and worker's compensation.
Operations Oversight:
• Assumed responsibility for overall organization operations, with a focus on financial health and budget management.
Financial Strategy and Development:
• Developed and executed strategies and procedures for financial growth and development.
• Collaborated with a diverse board of directors to set short-term and long-term organizational goals and provided regular updates on progress.
Multi-Discipline Program Management:
• Managed and served as an instructor for multi-skill level, multi-discipline athletic programs, including swim, gymnastics, childcare, and martial arts.
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