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Customer Service
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Work Background
Business Development Manager
Salmon Guru MilanoBusiness Development Manager
Jan. 2024MilanoLed the full launch of Salmon Guru Milano, the Italian debut of the world-renowned cocktail bar brand (Top 20 in the World's 50 Best Bars). From feasibility study to grand opening, I oversaw all aspects of the project: – Budgeting, location scouting, and coordination with international designers and local architects – Supplier selection, team recruitment, and setup of HR/admin/finance structures – Launch operations, marketing, PR, and brand activations – Managed relationships with partners and key stakeholders
Stores Development Manager & Operations Manager - New Opening DUBAI
Soulgreen DubaiStores Development Manager & Operations Manager - New Opening DUBAI
Sep. 2019 - Mar. 2020Dubai, Emirato di Dubai, Emirati Arabi Uniti
Business Development & General Manager
Soulgreen ItaliaBusiness Development & General Manager
Dec. 2017Entrusted with full responsibility for company growth and strategic direction, reporting directly to ownership. I coordinate all business units, from operations to international expansion. Core areas: – Business development, sales & marketing, operational efficiency – HR, Legal, and IT system design and coordination – Franchising and international growth (Dubai, Saudi Arabia) – Strategic partnerships and investor/stakeholder management Highlights: - Launched pilot retail concept at Bergamo Airport (2019) - Opened Soulgreen & Amici Miei in Dubai (2020), managing brand development and local adaptation - Built cross-functional teams and scaled internal processes to support growth
Stores Development Manager & Operations Manager
Soulgreen ItaliaStores Development Manager & Operations Manager
Mar. 2017 - Dec. 2017MilanoRecruited to support the expansion of the Soulgreen concept with a focus on new location scouting, concept development, and operational efficiency. In this early phase, I contributed to improving performance and internal processes, preparing the company for international growth. Key tasks: – Identified new locations and oversaw store development projects – Optimized operations and supported budgeting and team structuring – Collaborated directly with the Owner on brand positioning and growth strategy Recognized for outstanding impact and promoted to Business Development & General Manager within a few months.
General Manager & Business Development Manager
Soulgreen ItaliaGeneral Manager & Business Development Manager
Mar. 2017Milano
Retail Manager & E-Commerce Manager
Naughty DogRetail Manager & E-Commerce Manager
Aug. 2013 - Mar. 2017Milano, Italia
Store Manager
Naughty DogStore Manager
Jun. 2013 - Aug. 2013Milano, Italia
Marketing, Commerciale & CRM
ItalconsultaMarketing, Commerciale & CRM
Oct. 2012 - Apr. 2013

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