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Work Background
Hooters SABartender
Apr. 2023 - Feb. 2024Developed new signature cocktails to support bar marketing brand and increase profits. Served high customer volumes during special events, nights, and weekends. Adhered to state laws regarding alcoholic beverage services and customer regulations. Followed strict recipes and drink measurements to minimize product used. Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands. Obtained cash bank and stocked service bar to prepare for operation.
Malwande Financial PlanningManager
Oct. 2022 - Sep. 2023Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground. Onboarded new employees with training and new hire documentation. Maximized performance by monitoring daily activities and mentoring team members. Cross-trained existing employees to maximize team agility and performance. Accomplished multiple tasks within established timeframes. Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals. Planned and budgeted accurately to provide business with resources needed to operate smoothly. Managed and motivated employees to be productive and engaged in work. Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Icon AfricaSales Agent
Jul. 2021 - Sep. 2022Spoke to customers in native language to increase loyalty and establish relationships. Assisted call-in customers with questions and orders. Offered each customer top-notch, personal service to boost sales and customer satisfaction. Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns. Handled administrative aspects of sales by completing customer contracts and warranties and accepting and processing payments. Identified and resolved complex issues by applying advanced analytical and troubleshooting strategies. Increased sales and customer satisfaction through personalized servicing. Logged reports, expenses, receipts, and sales in company database. Used Salesforce CRM software to record personal information and purchases of contacted prospects. Adjusted sales scripts to better target needs of specific individuals, boosting sales by Number%. Explained features and advantages of Type products or services to promote sales.
NedbankCustomer Service Representative
Oct. 2019South Africa
Needbank LTDConsultant
Jun. 2019 - May. 2021Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions. Supported clients with business analysis, documentation, and data modeling. Delivered outstanding service to clients to maintain and extend relationship for future business opportunities. Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients. Integrated technology and business operations to identify targeted solutions to customer issues. Onboarded and managed new client accounts to boost retention rates. Prepared presentations to explain revisions, enhancements and process improvements of organization's systems and programs.
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