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Work Background
Community Manager
HelioCommunity Manager
Jul. 2024 - Jan. 2025Stockholm, Stockholm County, Sweden
Front Office Supervisor
Nobis Hotel StockholmFront Office Supervisor
Feb. 2023 - Jun. 2024• Overseeing daily operations to ensure smooth front office functions • Resolving guest complaints effectively to maintain high satisfaction levels • Maintaining and improving SOPs for efficiency • Innovating and championing CRM solutions for enhanced guest management • Managing invoices and monthly accounts during FOM’s absence • Performing concierge tasks and designing personalized guest experiences • Assisting the sales team with site inspections and reservations in their absence • Handling pre-arrival and on-site arrangements for groups and VIPs
OS&E Project Services, EMEA
Marriott InternationalOS&E Project Services, EMEA
Jun. 2021 - Jan. 2022Eschborn, Hesse, Germany• Sourcing OS&E for new hotel openings • Aligning guidelines and specifications to brand standards • Vendor communication and maintenance of vendor lists • Maintaining systems, structures, and mock room lists
Front Office Shift Leader
Sheraton Stockholm HotelFront Office Shift Leader
Oct. 2019 - Aug. 2020Stockholm, Stockholm, Sverige• Awarded ”Associate of the year 2019” • Led a team of 15 Front Desk Agents • Covering Night- and Duty Manager shifts
Guest Service Agent
Sheraton Stockholm HotelGuest Service Agent
Jan. 2019 - Oct. 2019Stockholm, Sverige• Conducting regular Front Desk duties • Successful training of new associates • Ensuring high guest satisfaction
Delivery Specialist
BiliaDelivery Specialist
Dec. 2017 - Jul. 2018Stockholm, Sverige• Delivering new cars sold to corporate clients • Presentation of features • Coordination and scheduling of drivers • Communication with Volvo Cars-factory and the workshops in between
Reception Administration
BiliaReception Administration
Oct. 2017 - Dec. 2017Stockholm, Sverige• Problem-solving in a fast-paced environment
Hostess
CASA10 ApartmentsHostess
Feb. 2017 - Sep. 2019Sitges, Catalonia, Spain• Setting up holiday apartments from scratch • Creating an attractive website & online listings • Handling all guest communication & sales
Stewardess
Private Yachts Stewardess
Jun. 2014 - Oct. 2018• Working onboard private luxury super-yachts • Exceptional service for a high-end clientele • Regular fire and safety drills, watch keeping • Extensive knowledge in laundry & cleaning
Köks- och restaurangbiträden
Djurönäset konferens, spa och hotellKöks- och restaurangbiträden
Feb. 2014 - May. 2014DjuröInternship along with high school studies
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