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Work Background
DeloitteLearning and Development Manager
Nov. 2018 - May. 2025New York, New York, United StatesA global professional services firm with over 172,000 employees and $33B+ in annual revenue, specializing in strategy, operations, technology, and human capital consulting. Key Contributions:
- Delivered a 100% win rate on multimillion-dollar proposals, including a $2B contract, by integrating AI-powered instructional design, agile development, and cost-efficient staffing models.
- Designed a scalable learning framework using human-centered design, automation (chatbots), and a tiered delivery model, slashing rollout time from months to days.
- Spearheaded the expansion of a federal contract from 2 to 34 courses in just 8 weeks, adjusting scope, team composition, and deliverables with agility.
- Revitalized a delayed state training initiative, producing 7 high-quality instructional videos and scripts in 2 months, unlocking $7M in new business.
- Mentored over 10 junior consultants, aligning their growth with performance and client outcomes, and built a reputation as the “Client Whisperer” for her ability to build trust and deliver results.
U.S. Department of StateEducational Technology Specialist
Dec. 2016 - Nov. 2018Washington D.C. Metro AreaThe federal agency responsible for U.S. foreign affairs and diplomacy, supporting over 270 embassies and consulates globally. Key Contributions:
- Overhauled the internal LMS to reduce course setup from 2 months to 2 days, dramatically improving agility.
- Increased platform adoption by 30% by creating engaging instructional videos and streamlining user experience.
- Led backlog and user story development across 3 departments, enabling remote access, online reporting, and scalable support for over 500 users.
Montgomery CollegeAdult ESOL & Literacy Adjunct Faculty
Sep. 2014 - Dec. 2016Washington D.C. Metro AreaA public college system serving 50,000+ students across Maryland, offering both credit and non-credit courses. Key Contributions:
- Taught English to adult multilingual learners (25–35 per class) using learner-centered strategies and data-informed instruction.
- Created assessments and interactive content aligned with adult education best practices and inclusive learning design.
Howard Community CollegeEnglish as a Second Language (ESL) Noncredit Adjunct Faculty
Sep. 2014 - Dec. 2016Washington D.C. Metro AreaA premier public community serving nearly 22,000 students with over 100 associate degree and certificate programs, workforce development training, and continuing education.
WorldSpeakPortuguese Language Instructor
Jun. 2012 - Jan. 2013Washington D.C. Metro Area
U.S. Department of StatePortuguese Language and Culture Instructor
Nov. 2011 - Dec. 2016Washington D.C. Metro AreaKey Contributions:
- Prepared U.S. diplomats for postings in Portuguese-speaking nations through intensive language and cultural training.
- Developed e-learning content with Articulate Storyline and piloted smart tech integration (iPads, smartboards), modernizing curriculum delivery.
- Led a 3-week language immersion program in Brazil and trained non-native teachers on adult learning theory and rapid correction techniques.
CASA de Maryland ESL Language Instructor
Sep. 2011 - Dec. 2011Washington D.C. Metro Area
CACS LínguasESL Language Instructor
Aug. 2010 - Feb. 2011Belo Horizonte Area, BrazilA university-affiliated language education initiative founded in 1999 at UFMG, offering English, French, and Spanish instruction with a proven track record of preparing students for international exchange programs and academic success through innovative methodology and multicultural faculty.
CACS - Projeto de Ensino de Linguas Estrangeiras do CACS UFMGESL Language Instructor
Aug. 2010 - Feb. 2011Belo Horizonte Area, Brazil
Centro de Extensão da Faculdade de Letras da UFMGESL Language Instructor
Mar. 2010 - Dec. 2010Belo Horizonte Area, BrazilA prestigious extension center of Brazil's Federal University of Minas Gerais (UFMG) School of Languages and Literature, serving diverse community learners aged 14+ through classical and modern language instruction delivered by top-selected undergraduate students and faculty, while administering critical proficiency exams for graduate admissions, international mobility, and national certification programs.
Centro de Extensão da Faculdade de Letras da Universidade Federal de Minas GeraisESL Language Instructor
Mar. 2010 - Dec. 2010Belo Horizonte Area, Brazil
Universidade Federal de Minas GeraisTeacher Assistant/ Workshop Developer and Facilitator
Feb. 2010 - Feb. 2011Belo Horizonte Area, BrazilA prestigious faculty at Brazil's Federal University of Minas Gerais, established in 1940, serving 420+ students annually across comprehensive teaching and research programs in multiple languages, linguistics, literature, and translation studies. Key Contributions:
- Facilitated educational technology workshops at academic conferences, sharing innovative pedagogical approaches and digital learning strategies with faculty and researchers across the academic community.
- Developed and delivered online reading instruction to over 200 undergraduate students, creating scalable digital learning solutions that enhanced student engagement and comprehension outcomes.
- Designed workshop curricula that bridged traditional teaching methods with cutting-edge educational technology, contributing to faculty development and institutional innovation in language education.
UFMGTeacher Assistant/ Workshop Developer and Facilitator
Feb. 2010 - Feb. 2011Belo Horizonte Area, BrazilFacilitated workshops on educational technology at academic conferences and delivered and developed online reading instruction to over 200 undergraduate students.
Carmen IdiomasESL Teacher & Instructional Developer
Aug. 2007 - Jan. 2011Belo Horizonte Area, BrazilTaught English and co-developed workshops in Brazil; supported TESOL research and bilingual program development.
Carmen IdiomasESL Language Instructor
Aug. 2007 - Jan. 2011Belo Horizonte Area, BrazilTaught English to low-income individuals of all ages in classes averaging 10 to 15 students. Designed and developed instructional materials and integrated technology to enhance and diversify instruction.
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