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Work Background
King's Daughters Medical CenterHospital Administrator
Feb. 2023Portsmouth, Ohio, United States
ConsultingCanifany Consulting
Jan. 2022United StatesIn my role with Canifany Consultant, I focused on driving process improvements and enhancing patient throughput within hospital operations, physician offices, ambulance transport operations. I actively engaged in recruitment and developed customer experience courses to ensure high service standards. My coaching in emotional intelligence and communication skills significantly contributed to the personal and professional growth of team members.
OVP HEALTHVice President of Business Development
Jan. 2022 - Sep. 2022Huntington, West Virginia, United StatesCreating an environment for growth opportunities across multiple state territories within current contracts and new business through employee engagement, physician engagement and teamwork Creating and Operating organization transportation service through daily management to decrease no show rates, increase volumes and revenue to outpatient services and inpatient addiction treatment services
Collaborating with existing partners to improve and maintain quality and patient experience goals
Identifying through community events and growth rounds the market trends and opportunity for growth Developing and leading strategic initiatives Analyzing market trends for opportunities in market share advancement
Engaging employees in a fast pace expanding environment to ensure they have the needed support and resources to be successful in their role
Ochsner LSU Health ShreveportAssistant Vice President of Operations
Jan. 2021 - Jan. 2022Shreveport, Louisiana As part of the key administration team for operations for the academic medical center has oversight and management of patient throughout, process improvement, patient experience, growth, outreach, case management, social work, hospice, palliative care and readmissions. As well as management of multiple funnel projects for cost savings and increased revenue. Working with the Patient Flow Center and EMS services to provide appropriate levels of care for patients at referring hospitals through transfer agreements and contracts.
Building rapport with our physician dyads to streamline processes in order to decrease LOS, decrease avoidable days and increase turn around times for rooms, procedures and tests
Implemented a unit based case management model Implemented a geographical mapping model for providers and bed planning
Leader of Readmissions Steering Committee, Patient Experience Steering Committee, Patient Experience and Advocacy teams, Protect Program (Intervention for Gun Violence), Throughput Core Team, Patient Flow Strategy Team and various other committees and groups
Clark Regional Medical CenterDirector of Growth and Outreach
Nov. 2018 - Jan. 2021Winchester, KYDevelop new and foster establishes relationships through process improvements, customer experience and communication. Work to grow market share within the service areas and make sure activities focus on ROI. Review daily opportunities for growth through trending data and real time feedback. Actively work with industries within the service area to collaborate for a healthier workforce. In partnership with these organizations I am able to fulfill our mission as well as decreasing costs for industries through proactive healthcare options and industrial and organization health services.
Clark Regional Medical CenterPatient Experience Director
Dec. 2014 - Jan. 2021Winchester, KentuckyImproving HCAHPS, ED and OP scores through training and accountability
Coaching and training employee on Best Practice Patient Experience tools
Managing reports and trending through reporting system as well as manual data
Rounding on patients, families and employees
Facilitating PFAC Implementing new strategies and process improvement projects
Presenting to groups from small to large on data and improvements
Managing Patient Grievance process Facilitator of Patient Experience Committee
Improving Employee Engagement through recognition Physician coaching and recognition
Cabell Huntington HospitalService Excellence/Lean Project Manager
Jan. 2013 - Dec. 2014Huntington, WVLeading teams on Patient Experience intiatives Analyzing data to set annual goals for patient satisfaction and employee performance
Analyzing Nursing, Outpatient and Support Services survey data to develop plans for improvement
Facilitating Lean Teams for Process improvement Hospital wide
Managing calendars, events, meetings for Service Excellence
Facilitating Training for groups of Inpatient and Outpatient Staff on Patient Experience
Running and Analyzing scores from Press Ganey and CMS
Process Improvement Initiatives with consulting firms and internal employees
Communication throughout the organization for Customer Service and Lean initiatives
RIE team for Perioperative Services
Managing Lean projects for the trained facilitators throughout the organization
Researching Discharge Planning
Uniform Implementation
Leading Rewards and Recognition program in regards to patient comments
Assisting with the revamping of Caring Spirits and Patient Guides
Creating Surveys and analyzing data
Caring Spirit Awards and Tracking
Press Ganey report analysis per department
Rounding/shift huddles weekly packets and report
Coaching/Observations of employees
Training/Teaching the Service Excellence and Lean principles
Southern Ohio Behavioral HealthPsychology Assistant/Therapist
Aug. 2009 - Aug. 2010Ironton, OH• Diagnostic Assessments
• Conduct Clinical Interviews
• Competency Evaluations
• Psychological Testing
• Discharge and Transfer Summaries
• Writing treatment plans
• Therapeutic Interventions
• Therapeutic Notes
• Reviewing of Charts
• Marketing for Referrals
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