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Work Background
Senior Operations Improvement Team Leader
ExnessSenior Operations Improvement Team Leader
Jan. 2024Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Senior Knowledge Team Lead
ExnessSenior Knowledge Team Lead
Apr. 2023 - Jan. 2024Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Support Knowledge Team Lead
ExnessSupport Knowledge Team Lead
Oct. 2021 - Jan. 2024Having an in-depth understanding of the company's strategic goals and coordinating team members to achieve them. Leading a team of Knowledge and Process specialists in creating and standardizing customer support manuals. Participate in monthly Quality Assurance calibrations between Customer Support team leaders and QA specialists, to evaluate different opinions raised by all participants. Take initiative to finalize and standardize the solution towards a disagreement.
Customer Support Representative
ExnessCustomer Support Representative
Jul. 2019 - Jan. 2024Kuala Lumpur, Malaysia
International Sales Representative
Rentwise MalaysiaInternational Sales Representative
Sep. 2018 - Jan. 2024Zimbabwe
Sales Consultant
Tile & Carpert CentreSales Consultant
May. 2018 - Aug. 2018ZimbabweMarket research and sales, ready for business
Intern
Rentwise MalaysiaIntern
Oct. 2017 - Feb. 2018Kuala Lumpur, MalaysiaInbound and Outbound Logistics:
Student
NILAI INTERNATIONAL UNIVERSITYStudent
Mar. 2014 - Mar. 2018MalaysiaStudent Representatives Council
Intern-IT systems support and maintenance
Premier Service Medical InvestmentsIntern-IT systems support and maintenance
Sep. 2013 - Jan. 2014HarareReplace faulty computer hardware, solve software errors, maintenance in terms of physical cleaning, solving program errors, installing new operating systems and company programs, setting up a network; LAN, WAN, customer service, ordering and procurement.

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Personal Pitch
Optimizing Customer Support with Lean
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