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Network Power<100 people
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💸33%
Marketing
✨33%
Business Owner
🧨33%
Consulting
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Work Background
OMPBusiness Development Manager
Mar. 2025Antwerp, Flemish Region, Belgium• Led global business development initiatives from opportunity identification to deal closure, driving growth.
• Built strategic relationships with clients and alliance partners, mapping stakeholder networks for collaboration.
• Collaborated with cross-functional teams to shape tailored commercial plans aligned with customer needs.
N-SIDECustomer Success Senior Manager
Mar. 2022 - Mar. 2025Ottignies-Louvain-la-Neuve, Walloon Region, BelgiumDeep-tech company providing optimisation solutions for clinical trial supply chain.
▪ Led consulting projects for clinical trial supply chain optimization for pharmaceutical clients (from large pharma to small biotech), total annual revenue > €3 Mn. ▪ Secured 100% customer retention and contract renewal by supporting pharmaceutical clients to achieve their clinical trial supply chain optimization strategy, waste reduced to 21% and cost savings up to $ 10M.
▪ Developed account strategy for several key accounts by promotion of new products, which resulted in 100% sales revenue increase.
▪ Built trustful relationship with key accounts and achieved high customer satisfaction rate (4 or 5 on 5), across all size of players, whose annual revenue range from $ 9 Bn to $ 20 Bn.
▪ Project managed business processes improvement to smoothen customer on-boarding, which involved collaboration with functions such Sales, Training, IT, Legal, and external stakeholders (i.e., IRT providers).
FedEx ExpressSenior Strategic Marketing Advisor
Dec. 2017 - Mar. 2022Brussels Area, BelgiumInternal consultant - taking on the role of project lead and subject matter expert to drive the European growth strategy.
▪ Developed strategic business cases (both organic and inorganic, i.e., M&A) and gained cross-functional support to drive European growth aspiration.
▪ Developed business case as part of the M&A due diligence (total size of $3Bn), which supported senior leadership for negotiation, by projecting market share gain and synergies assessment, within pressurized timeframe. ▪ Developed growth strategy for inhouse products (FICP, domestic market, etc.), aspiration of 1.5% YoY EU market share gain ($1.5Bn revenue growth), which involved thorough understanding macroeconomic indicators, benchmarked competitors’ performance, and current capacity. ▪ Led several cycles of annual CEP (Courier, Express & Parcel) market sizing project, gained support from European countries to deliver insightful market share composition and evolution. ▪ Led CEP market forecasts and conducted market research, leveraging macro indicators (such as Euromonitor data, Statista, OECD statistics) and collaborating with external consultants to provide insights for business planning and future trend forecasting.
▪ Coached junior team members across various areas including corporate culture integration, building complex data models in excel, query skills with DnB, as well as SAS (internal data base), and stakeholder management. ▪ Received personal recognitions and awards from senior executives, incl president of FedEx Express & TNT Europe.
UPSSenior Strategy Analyst
Oct. 2013 - Dec. 2017Brussels Area, BelgiumProject owner of SME strategy for a new B2C ecommerce product (upstoday.com). ▪ Collaborated directly with Strategy VP and other senior managements to drive project end to end, from opportunity assessment to go live, which resulted in generating revenue of $2Bn.
▪ Designed brainstorming workshop to develop and understand customer’s journey and their pain points, which shaped a clear roadmap of areas for improvement.
▪ Defined pricing strategy which involved benchmarking competitors and scenario assessments on revenue risks to secure best OR (operating ratio). ▪ Executed a smooth project go-live in the UK and rollout to top European ecommerce countries (DE, PL, IT, NL & ES). Worked closely with SEO manager and marketing campaign manager to maximize ROI. ▪ Monitored performance of upstoday.com, developed KPIs and co-built tracking system to highlight the effectiveness of methods to drive traffic to the websites, click rates and transactions.
Toyota Boshoku europe NVKey Account Sales Project Responsible
Sep. 2011 - Oct. 2013Brussels Area, BelgiumInternal sales to Toyota Corporation
▪ Led cost improvement projects in collaboration with Toyota purchasing, achieved 15% production costs reduction.
▪ Monitored the execution of cost improvement projects by visiting various manufacturing sites regularly (France, Turkey, and Russia).
ShellSupply Chain Performance Analyst
Sep. 2010 - Aug. 2011Brussels Area, Belgium▪ Decreased stockout in the lubricant supply chain (pan European), by working closely with deployment planners, defined root cause and developed new actions for optimizations.
Methanex CorporationMarketing Project(MBA Graduation Internship)
Jul. 2010 - Aug. 2010Waterloo, BelgiumFeedstock research, analysis and forecast, focusing on natural gas, shale gas and glycerine.
InfrabelStrategy Project (within MBA study)
Mar. 2010 - May. 2010Brussels Area, BelgiumCapturing a helicopter view of Infrabel's current role on Port of Antwerp, analysing and providing strategic solutions to optimal its best play to the impact in profit of the sector.
Apache Footwear Ltd. (India)Business Processes Optimizer
Nov. 2006 - Nov. 2007Chennai Area, India▪Earned the respect and cooperation of production supervisors for LEAN training programs. Convinced that the current situation that low quality and high inventory caused very inefficient production, summarising the risks and disadvantages that the current operation faced.
Apache Footwear Ltd. (China)Translator & Interpreter
Apr. 2006 - Nov. 2006Guangzhou, Guangdong, China▪ After assisting Production Manager for 7 months, was selected for a promotional transferred to India to implement Continuous Improvement (Kaizen) for the new factory.
China Import and Export Fair (Canton Fair)Team leader
Apr. 2003 - Oct. 2004Guangzhou, Guangdong, ChinaEvaluated the strengths and weaknesses of each team member, considering personal willingness, effectively deployed team members to different spots on different shifts as the situation needed. Assuring the guests have received the best directory and services while all the team members had a pleasant working time.
Member of Red Cross SocietyVolunteer
Jan. 2001 - Jan. 2005Guangzhou, Guangdong, ChinaWeekly activity--voluteer at ophanage in Guangzhou,China.
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