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Work Background
AllstateTDY Claim Services Leader
Jul. 2025Washington DC-Baltimore AreaI help drive operational excellence and deliver exceptional customer experiences. I serve as a strategic liaison between Home Office leadership, CSA leaders, and field teams—supporting initiatives that enhance customer satisfaction, improve loss outcomes, and manage expenses effectively. In this role, I lead with empathy and serve as a coach and mentor to my team, ensuring that every claim is handled with care, clarity, and confidence. I guide customers through the claims process—investigating property damage, interpreting policy coverage, and resolving complex situations with thoughtful negotiation and attention to detail. I stay connected with customers using their preferred communication methods to keep them informed every step of the way. Each day brings new challenges that require critical thinking, fast-paced decision-making, and a solutions-oriented mindset. I utilize a range of digital tools and platforms to assess damages, estimate costs, and document claim activity thoroughly and accurately. Above all, I’m committed to delivering a claims experience that is fast, fair, and easy—one that reflects Allstate’s values and builds lasting trust.
AllstateOutside Adjuster Consultant II
Feb. 2024 - Jul. 2025Washington DC-Baltimore AreaI specialize in handling property damage claims by conducting detailed on-site inspections to assess damage, verify coverage, and develop accurate repair estimates using industry-standard tools. I am a licensed adjuster with a Level 2 Xactimate certification, allowing me to efficiently and accurately scope and estimate residential property repairs. I collaborate with policyholders, contractors, and internal teams to ensure fair, timely, and customer-focused claim resolutions. With a strong understanding of building components, policy interpretation, and regional regulations, I manage each claim with professionalism, accuracy, and a commitment to delivering the trusted service Allstate is known for.
State FarmProximity Claims Representative - Property
Oct. 2021 - Jan. 2024San Francisco Bay AreaI managed residential and commercial property claims—including structure, contents, and additional living expenses (ALE)—with values up to $250,000. I conducted on-site inspections to assess damage, determine coverage, and develop detailed repair estimates using tools like Xactimate. I guided policyholders through the claims process with empathy and clarity, ensuring efficient, fair, and customer-focused resolutions. Collaborating with contractors, vendors, and internal teams, I delivered accurate settlements while maintaining compliance with state regulations and company standards. This role enhanced my technical knowledge of both residential and commercial claims and reinforced my commitment to exceptional service in the field.
Servpro of Benicia/Martinez/Southeast VallejoAssistant Project Manager
Aug. 2019 - Oct. 2021Martinez, California, United StatesI specialized in coordinating mitigation efforts for residential and commercial properties impacted by water, fire, mold, trauma, and biohazard events. I managed 24-hour emergency response teams, conducted job scoping, and developed detailed estimates using Xactimate to support insurance communications. My role involved overseeing field crews, ensuring safety and compliance with industry standards, and maintaining clear communication with property owners and insurance adjusters throughout the mitigation process. This position strengthened my expertise in disaster response, environmental safety, and the critical first phase of property restoration.
ServiceMaster Restoration Services (SRS)Project Coordinator
Aug. 2017 - Aug. 2019Concord, California, United StatesI supported the execution of mitigation projects for residential and commercial properties impacted by water, fire, mold, and biohazard events. I coordinated job scheduling, managed project documentation, and acted as a key liaison between clients, field crews, and insurance representatives. I assisted with estimate preparation, work authorizations, and compliance tracking to ensure projects met both industry and company standards. In addition to my daily responsibilities, I participated in on-call rotations to coordinate emergency response efforts after hours, helping ensure timely service delivery during urgent situations. This role strengthened my skills in coordination, communication, and emergency response within the property restoration field.
The Walsh Group - Walsh Construction & Archer WesternIntern
Feb. 2016 - Aug. 2017Los Angeles Metropolitan AreaI supported the financial management of large-scale commercial construction projects by assisting with invoice processing, cost coding, subcontractor payments, and budget tracking. I gained hands-on experience with internal auditing processes to ensure accuracy and compliance in project financials, and I contributed to payroll preparation by reviewing timesheets and assisting with labor cost allocations. I also helped reconcile financial data and supported monthly reporting cycles. This internship enhanced my understanding of construction accounting, project cost control, and financial accuracy within a fast-paced, team-oriented environment.
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