Azure PowerAssistant IT Manager
May. 2011 - Sep. 2017New Delhi Area, IndiaAs an Assistant Manager in IT, I am committed to driving digital transformation and IT security enhancements within the organization. With extensive experience in IT security, SAP infrastructure management, and ITSM methodologies, I have successfully led strategic IT implementations that optimize business operations and ensure compliance with industry best practices. I specialize in IT security & compliance policies, SAP ECC 6.0 implementation, IT infrastructure, network security, and IT service management, aligning technology with business goals to enhance efficiency and security. 🔹 Core Expertise:
✔ IT Security & Compliance (ITIL, ITSM)
✔ SAP ECC 6.0 Implementation & Oracle Database Support
✔ IT Infrastructure & Cloud Solutions
✔ Network Security & Firewall Management
✔ Google Workspace (G-Suite) Administration
✔ IT Helpdesk & Change Management - Implemented Security and Compliance Policy with IT partners E&Y and Accenture, ensuring adherence to ITIL and ITSM methodologies. - Led SAP ECC 6.0 implementation projects, providing foundational support with Oracle Database across the organization. - Designed and executed IT infrastructure solutions specifically for SAP workloads and instances, optimizing performance and reliability. - Strengthened network security for 1,200 endpoints by deploying Palo Alto PA-500 NextGen Firewall. - Managed Google G-Suite (Workspace) for 1,200 mailboxes, including DNS, SPF, DMARC, and spam protection. - Established and streamlined IT helpdesk support, reducing daily IT incident tickets from 20 to 5 through effective change management and analytics. - Managed 100+ bandwidth connections using HO and multiple P2P VPN circuits from Airtel, Spectra, - and Tata, ensuring seamless connectivity. - Provided assistance for Canon and Kyocera imaging, printing, and scanning units, optimizing operational efficiency.