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Work Background
T-MobileSenior Program Manager
Jan. 2018Bellevue, WA · Hybrid• Leading the Insider Threat Program - Partners with Cyber Leadership, Human Resources, and Corporate Investigations teams daily; partners and leads incident engagement
• Initiated the largest internal threat actor reporting portal for retail; over 14 threat actors identified in 27 days • Coordinated with multiple vendor and internal teams to institute a deception monitoring and data exfiltration program
• Developed and matured alerting, policies, and technical controls to detect and mitigate the risk of insiders and malicious actors; constantly iterating to account for change in environment and threat actor activity
• Planned and ran multiple company-wide classes about internal data security and Insider Threat
• Collaborated with vendors and internal teams (Insider Threat, Bug Bounty, Cyber Threat Intelligence) to institute metrics, KPI/KRI to optimize and control effectiveness, measure efficacy, and demonstrate best in class protection
• Implemented initial use of Microsoft Insider Risk Module (MS IRM) under Microsoft Purview as a technical solution; daily review and synthesis of alerts, cases, and escalations – over 1400 alerts reviewed in the first month
Expedia, Inc.Senior Incident Manager
Jun. 2013 - Jan. 2018Bellevue, WA• Lead IMT team during network segmentation exercise which saw a quarter long doubling of incidents and need to split staff; kept all OLA targets with limited staff and increased pressure
• Responsible for multiple echelons of communication and products; from vendor to senior leadership
• Streamlined processes to decrease performance mean time to report incidents by 33% with 200% YOY increases in incidents
• Initiated postmortem process for remediation items and presented to Problem Management team for follow-up; baselined and decreased issue recurrence by 8% over two years
Astrotech ConsultingProject/Incident Manager
Aug. 2012 - Jun. 2013Redmond, WA• Built and supervised group of ten digital supply chain incident managers with 24X7 shifts for the Microsoft Store website over a nine-month contract
• Created processes, procedures, and playbooks to direct team to Microsoft compliant processes which persist to this day
• Set up working relationships between contract and full-time workers; defined seamless shift handoff and reporting methodology
• Drove and monitored shift-related metrics and processes, ensuring effectiveness and efficiency; set baseline metrics, playbooks, and expectations for nascent program
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