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Work Background
Health AuthorityAgency Learning & Employee Development Strategist
Feb. 2024United States, Little Rock•Served as Project Owner for the Equity Retention and Recruitment Initiatives involving Staff & Leadership Development.
•Collaborated with the Equity and Inclusion Division to manage client relationships for establishing anti-racist programming.
•Authored a White Paper advocating for equitable staff development policy and funding reform with the potential to reduce talent recruiting cost by 97%.
•Created a Leadership Development Framework that strengthened succession planning work by educating aspiring leaders, establishing leadership foundations, empowering supervisory leaders, and influencing executive leaders.
Bundle LLCTraining Consultant
Nov. 2023 - Apr. 2024United States, Little RockFunctioning as an external consultant to deliver Executive Training, Leadership Development, and Personal Development sessions, including Executive Presence and Leading with Confidence,
ORACLESr. Project Consultant
Jan. 2023 - Jun. 2023United States, Little Rock• Influenced across varying levels of leadership by collaboratively engaging Senior Leadership, Change Management Operations, Client Services, and IT Data Management to effectively implement new products and services.
•Provided on-site leadership and support for end-user training operations involving Millennium systems [15].
Centene CorporationOperations/Training Manager
Jun. 2013 - May. 2021United States, Little Rock•Drove Organizational Effectiveness by leading the Operations department to outperform critical KPIs for overall Contact Center Operations, leveraging data and insights to inform business strategy.
•Provided internal human capital consulting to department heads for the development of client learning and adoption strategy.
•Conducted training needs analysis and provided consultation regarding skills gaps for the development of comprehensive learning solutions, directly supporting the Talent Management goal of developing high-quality employees.
•Fostered a culture of excellence and accountability by developing, implementing, and managing a Contact Center rewards and recognition program that bolstered performance improvement.
•Partnered with HR Business Associates to recruit and develop exceptional talent.
Arkansas Blue Cross and Blue ShieldTraining Manager
Jul. 2005 - Nov. 2010United States, Little Rock•Led in the development and implementation of the Operations training philosophy.
•Provided executive consulting to department heads for the development of client leaning and adoption strategy
•Partnered with HR Business Associates to recruit and develop exceptional talent.
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