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Work Background
Rackspace TechnologyAdvisory Customer Success Manager
Jul. 2022 - Nov. 2024Remote
Rackspace TechnologyAdvisory Customer Success Manager at Rackspace Technology
Jul. 2022San Francisco Bay Area
Reichle & De-Massari AGCSM
Aug. 2019 - Jul. 2022Milpitas, California, United StatesAcquisition of new customers within the assigned region
Product introduction to the target market segments
Convincing customers and partners about the benefits of buying our products, solutions, and services
Seeking for local collaboration partners to fulfill customer projects beyond the R&M offering
Drafting out quotations
Pricing of the product and services according to calculation guidelines
Sales project leader for projects in progress
May be a team member of defined global KAM teams
Visiting trade fairs and exhibitions as a representative of R&M
Reporting of sales activities according to R&M rules (SalesForce)
Reports market activities of competitors and partners
May be part of individual task force teams
Sales revenue according to budget
Monthly and yearly rolling sales forecast
Gross Margin in the region
Number of active customers
Customer satisfaction
Selection of partners in agreement with sales management
Pricing within the given price range
Approval of quotations prepared by customer support
vXchngeCSM
Jun. 2013 - Aug. 2018Santa Clara, CACSM
Following acquisition of Bay Area Internet, offered opportunity to manage a growing, multi-state territory primed to deliver extensive customer and revenue growth. Developed Colocation and Connectivity opportunities within a designated sector, with specific focus on DLR Market Segments – Network, IT, Cloud, Content, Enterprise, and Financials. Engaged a consultative sales approach across
all levels of the client decision-making spectrum, with a focus on developing client relationships.
· Exceed quarterly sales targets ranging from $20K to $40K net new MRR; leveraging a direct, B2B sales approach focused on new business acquisition from both new and existing clients.
· In collaboration with the District Manager and Data Center Segment Leader, identified and evaluated potential channel, OEM
and systems that would provide appropriate coverage strategies.
· Developed relationships with consulting engineering firms and contractors in the district to help influence specifications and drive demand.
· Utilized all available sales, communication and CRM (NetSuite, Salesforce) tools to manage pipeline, increase sales productivity and increase win-rate.
· Performed contract negotiations and reviewed RFP amendments, adequately adjusting SLAs, multi-year terms and inclusion of additional technical services as needed to win the prospect.
BAIS Inc.Account Manager/Network Administrator
Jan. 2001 - Jun. 2014Santa Clara, CA• Revenue generation - Sells consultatively and makes recommendations to prospects and clients of the various solutions the company offers. • Develops a database of qualified leads through referrals, telephone canvassing, direct mail, email, and networking. • Provide prospect/customer with price quotations and ensure there is a full understanding of the parameters regarding such programs. • Maintains accurate records of all sales and prospecting activities including sales calls, presentations, post sales, and follow-up.
• Researches trends and developments of primary industry(s) through the use of related publications, Internet and training sessions to maintain and grow current knowledge base. • Infrastructure architecture, cloud, IT operations, security, and development technologies and processes.
• Developed and implemented an Operations analyst organization focused on providing open system support. • Conducted daily meetings with IT, Operations, Sales and Accounting
• Cloud infrastructure and deployment (AWS, Azure, Google, Box, Dropbox, Evernote)
• Unix/Linux system administration
• Windows Server, Microsoft SQL Server, • Server / Datacenter Hardware support and troubleshooting on IBM, Dell, and HP server/SAN, VMware, Firewalls, Load Balancers
• Root cause analysis
• Networking fundamentals (DHCP, DNS, HTTP, TCP, etc)
• Ticketing/CRM systems (Netsuite, Salesforce, Zendesk)
• Coordinated hardware installation projects • Interfaced daily with the client community and across all sections within the IT organization. • 24/7/365 On-call support, Remote, detailed oriented ticketing resolution, response, support.
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