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Work Background
Workflow Automation Manager
Garage ITWorkflow Automation Manager
Nov. 2022 - Dec. 2023Tbilisi, GeorgiaInitiated and designed eco-system for data flow and facilitated selection process of HRIS according to company requirements: • Conducted internal audit with stakeholders of HR processes and instruments • Defined major bottlenecks • As a solution designed an eco-system of current and future instruments • Developed temporary solution to optimise expenses and prevent data loss in Master Data • Designed new workflows for HRs and implemented new solution • Created manuals, provided workshops • Created evaluation framework for HRIS selection • Conducted market research for solutions • Managed HRIS selection process
Product Line Lead
SkillboxProduct Line Lead
Dec. 2020 - Dec. 2021Moscow, Moscow City, RussiaLaunched test branch of courses for architects • Defined target audience and core themes for courses through customer development research (20+ interviews) • Prepared strategic plan for branch development (budgeting, roadmaps, resources planning) • Hired a team of content producers and experts for creating content • Facilitated the process of lesson-by-lesson programme development together with methodology expert and subject experts • Organised video-production process of 20+ modules and supporting infrastructure for learning process • Collaborated with Dev, Design and Marketing Teams and launched three courses within six months • 23 students came on board for one of the courses in the first month
Digital Collections & Exhibitions Content manager
Политехнический музейDigital Collections & Exhibitions Content manager
Dec. 2019 - Dec. 2020Moscow, RussiaManaged and organised the representation of the large engineering collection in digital space: online and in the new museum galleries. • Developed online collection concept • Designed customer journey for digital collections on website and in mobile app • Initiated new collections description formats (along with chief editor) • Implemented collections management system (CMS) • Planned collection digitalization process roadmap • Implemented new photoshoot standards and infrastructure for digitalization • Published newly-made digital collections sections • Launched digital versions of exhibitions in addition to the offline ones
Creative Content Producer
Большой музейCreative Content Producer
Dec. 2018 - Feb. 2020St Petersburg City, RussiaMuseum content support in creating digital projects: • Crafting the idea of the project with museum team • Gathering information in the archives and throughout interviews • Finding suitable forms and formats for better engagement • Managing creation and production of text and media • Testing, editing and correcting the content and launching • Managing promotional materials • Collecting statistics and user feedback after launch Some of the formats that were used: • Pre-visiting exhibition introductory articles • Exhibition audioguides for additional context • ‘Cards’ format - short guide to smth • Online exhibitions During 2 years managed to work with 20+ museums
Product Lead
Большой музейProduct Lead
Nov. 2018 - Feb. 2020St Petersburg City, RussiaDeveloped and launched B2B2C digital infrastructure. The product helps cultural institutions to ease the process of managing digital collections and deliver digital heritage with the help of CMS, website and mobile app: • 2017: Museum website builder system (SAAS) and public interfaces were launched • 2018: Museum app builder system and Android&iOS apps were added to the system • 2019: English language and multilingual system for public view launched
Project Manager
Большой музейProject Manager
Oct. 2016 - Oct. 2018St Petersburg City, RussiaManaged development for online products: • operating production team: project definitions, documentation, prototyping, time&cost estimation, roadmapping, development control, release product control • support and onboarding of museum clients • interviewing audience&gathering users insights, analysing feedback, customer development • product presentation at conferences, pre-sale, meetings
Content Producer
izi.TRAVEL - The Storytelling PlatformContent Producer
Feb. 2016 - Nov. 2016St Petersburg City, RussiaSupported museum clients in audioguide content creation: — transforming idea into concept — selecting content from the archives — creating storytelling — production technical support — packaging and publishing
Customer Success Operations Lead
izi.TRAVEL - The Storytelling PlatformCustomer Success Operations Lead
Oct. 2015 - Nov. 2016Saint Petersburg, Russian FederationAdministered and managed Inner projects aimed to improve user experience of the platform: — Gathered and analysed users’ feedback — Reorganised help&support section based on user's feedback — Prototyped improvements for existing features based on user's feedback
Product Owner E2E
AscreenProduct Owner E2E
Jun. 2013 - Jul. 2015St.PetersburgMain goal: Organized and launched the first media about museum technologies and marketing for Russian-speaking museum industry. We collected global museum practices, translated them, and shared them with Russian museum professionals — inspiring them and creating a space for new ideas. Also: — Building new brand for the museum-direction within the company — Lectures and workshops on main museum conferences in Russia (http://www.slideshare.net/nikayakubovitch/presentations) — Museum advising (SMM, audience research, storytelling projects) — Digital and marketing consultancy for museums — Development of A/V projects for museums (concept, content development, production)
Project Manager
GRAPE Advertising AgencyProject Manager
Dec. 2011 - Sep. 2013Moscow, Russian FederationLaunched digital campaign platforms for JTI (Glamour, Winston, Camel) — Turned client's brief into measurable, clear and assigned to do. — Designed customer journey map through the platform — Designed mockups & wrote on technical documentation — Planned and executed budgets, resources and risk management — Coordinated Design and Dev teams — Administered quality monitoring — Managed business analytics and CRM strategy — Facilitated 4-6 projects at a time
Senior Project Manager
GRAPE Advertising AgencySenior Project Manager
Nov. 2011 - Apr. 2015Moscow, Russian Federation— Launched 3 promotion platforms with user economy for JTI — Launched Android & iOS app (ToDo list with notifications, integration with mail app and printing options) — Lead complete development process (from creative presentation to completion with 5 teams: dev, design, marketing, CRM, client) — Resource planning and scheduling for different platforms (WEB, apps) — Designing customer journey map, write technical documentation, create wireframes (UХ) — Planning, risk management, and quality management at all project stages — Long-term client service (meetings, day-by-day work, reports, presentations)
Project Manager
en.aic.ruProject Manager
Feb. 2010 - Dec. 2011Moscow, Russian FederationMain goal: launching 10 websites Also: — Pre-sale meeting with clients — Planning, web-interface projecting (mockups for designers) — Writing project definitions and other technical documentation — Resource search, project group formation — Business analytics, solution development
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