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Work Background
General MotorsUAT Operations Manager
Jun. 2024 - Sep. 2024Metro Detroit, Michigan, United States
General MotorsGroup Product Manager - Service Lane Tools & Integrations
Feb. 2022 - Jun. 2024Metro Detroit, Mi
General MotorsGlobal Business Project Manager
Jun. 2017 - Feb. 2022Grand Blanc, MI
TD Auto FinanceProject Manager I, Vice President
May. 2013 - Jun. 2017Farmington Hills, MILead multiple cross-functional teams to successfully achieve business and financial objectives. Achievements: • Provided project management services and Project Management Office (PMO) oversight to suite of 11 projects totaling $14.7MM in one-time costs, resulting in $3.59MM in benefits. • Worked with external vendor to better define scope of work and negotiate fees, resulting in a 34% reduction of project cost. • Managed implementation of third party complaint tracking system to consolidate reporting, enable comprehensive trend analysis and reduce audit exposure; project completed $200M under budget, providing $50M in annualized savings. • Created an organizational change management model to identify when and how to engage business units across the enterprise to improve communication and promote seamless transitions from current to future state. • Managed large scale project that automated the organization's software development life cycle and operational activities by leveraging open source technology. • Managed initiation and planning phases of dealer facing solution, leveraging Salesforce application, for 25,000+ end users. • Aligned business goals with technology solutions to drive process improvements, reduce costs, increase revenue, enhance regulatory compliance and mitigate risk to ultimately improve organization’s competitive advantage. • Motivated and led large project teams across multiple business lines to meet or exceed timeline, deliverable and budgetary targets. • Managed multiple projects simultaneously to implement systems or improvements to achieve compliance and financial goals, utilizing Project Delivery Life Cycle (PDLC) methodology. • Tracked and reported project progress using MS Project, CA Clarity and Salesforce applications. • Served as GenNext Mentoring Program Lead to help employees grow professionally and enhance network opportunities.
ProcomEPMO Consultant
Feb. 2012 - May. 2013Farmington Hills, MIClient: TD Auto Finance Acted as trusted advisor to business and information technology clients. • Guided projects from concept development through closure phase to ensure successful, on schedule implementations that were within budget and met defined success criteria. • Assisted projects in obtaining executive sponsorship and funding. • Ensured adherence to project policies and standards to support corporate and regulatory compliance. • Provided Project Management mentoring and competence development to strengthen resource skills. • Monitored project budgets and milestones to determine the status of Information Technology (IT) programs. • Incorporated parent company project management tools, standards and processes. • Guided project managers through the Software Development Life Cycle (SDLC) and Project Management Life Cycle (PMLC). • Created and updated SharePoint sites to enhance team collaboration and communication. • Generated executive level presentations and dashboards to communicate program status.
BrightwingTechnical Business Analyst
Jul. 2010 - Dec. 2011August, 2011 - December, 2011: Consultant at Comerica Bank Managed concept initiation to assist the business in evaluating potential projects. • Wrote project charters and business cases to effectively communicate objectives and benefits to senior management. • Generated order of magnitude estimates to determine project costs. • Analyzed project financials to determine which initiatives were most viable and profitable. • Led clients through the project evaluation process and made recommendations that supported their strategic goals. July, 2010 - August, 2011: Consultant at Thomson Reuters Defined functional requirements and specifications for Intellectual Property application. • Collaborated with product designer and business users to determine standards for Silverlight and WPF controls. • Documented common application components to promote efficiency and consistency when designing, developing and testing user interfaces. • Generated process flow diagrams to outline system functionality. • Created functional requirements and specifications to further define business requirements.
Campbell-EwaldInformation Architect
Apr. 2010 - Jul. 2010Worked on short term assignment. Defined requirements around the creation of a digital user experience for an automotive client. • Participated in stakeholder interviews to determine business needs for a new consumer facing website. • Outlined high level business requirements to showcase ways to improve the user experience. • Provided insight for target profiles and observed focus groups to gather user requirements.
V2 Soft, Inc.Business Analyst
Jan. 2010 - Mar. 2010Consulted at Chrysler on a short term engagement. Evaluated digital asset management system to define enhancement opportunities. • Created business requirements and functional specifications to communicate the client’s needs. • Developed as-is and to-be models to demonstrate the customer’s current and desired state. • Generated screen mock-ups to illustrate how user interfaces should look and operate. • Designed interfaces to ensure the client experience would be both efficient and user friendly.
Xede Consulting GroupSenior Business Analyst
Oct. 2009 - Nov. 2009Consulted at R. L. Polk on a short term engagement. Analyzed client’s systems and processes to determine their current and desired functionality. • Generated business requirements and functional specifications to ensure client’s needs were accurately communicated. • Developed screen mock-ups to present new user interfaces. • Created use cases to effectively demonstrate how the system should behave.
Volkswagen Group of AmericaForecasting & Allocation Specialist / IT Business Lead
Feb. 2003 - Jul. 2008Forecasting & Allocation Specialist / IT Business Lead (2004 - 2008) Forecasted and allocated monthly vehicle production, while providing business leadership for IT initiatives. Also focused on business requirements analysis and QA related activities. • Managed Software Development Lifecycle (SDLC) to ensure projects were delivered on time and within budget. • Gathered business requirements and created functional specifications. • Chaired steering committee that prioritized initiatives, allocated funding, established best practices and leveraged cost efficiencies across business units. • Generated Requests for Proposals (RFPs), evaluated responses, participated in vendor selection and managed supplier relationships. • Developed project timelines, created business cases and estimated budgets to obtain executive funding approval. • Led model mix and key option forecast process for long range planning, while preparing market oriented production forecast for 14 carlines (40 models). Project Manager (2003 - 2004) Led various initiatives for VWGoA Project Management Office (PMO). • Created RFPs and facilitated vendor selection process, which ensured competitive pricing and program requirements were met. • Managed project scope, supervised change requests, resolved issues and developed risk mitigation plans to keep project on schedule and within budget. • Improved project management templates and procedures to increase project efficiency. Quality Assurance Team Lead (2003) Coordinated quality management effort for several critical VWGoA programs and managed quality assurance specialists. • Managed functional, system, integration, performance, regression, user acceptance and implementation test phases to ensure applications met business requirements. • Developed explicit quality management plans that ensured projects met stated deliverables. • Generated time, resource, and budget estimates necessary to complete test phases.
Sirco AssociatesQuality Assurance Specialist
Jul. 2002 - Feb. 2003Consultant at Volkswagen Group of America (VWGoA). Executed variety of tests, including functional, system, integration, regression, user acceptance and implementation, while performing quality control activities. • Created test environments and corresponding data to mirror production, which ensured test runs realistically represented business scenarios. • Wrote test cases and scripts that corresponded with business requirements to confirm end product met client expectations. • Executed test scripts, analyzed defects and verified issues were resolved in next code release.
SybaseProject Manager
Dec. 1999 - Jul. 2002Managed software solution project for the State of Ohio, Department of Youth Services. • Led enhancement effort for $1.2M portal application. • Conducted internal quality audits for the PMO that ensured and maintained compliance for global ISO-9001 certification. • Participated in sales cycle by reviewing RFPs and writing proposal responses.
Strategic Staffing SolutionsTechnical Analyst
Aug. 1998 - Nov. 1999Consultant at AAA. Analyzed client’s software quality assurance processes to enable integration of various systems into single software package. • Constructed test model office and set up test data to simulate production environment enabling realistic test scenarios. • Created and executed test scripts to ensure product met user expectations. • Generated business requirements and created test cases to document client needs.
Sirco AssociatesProject Lead
Jul. 1996 - Aug. 1998Consultant at DTE. Led test effort for project that automated field service work using mobile technology. • Managed resources to successfully complete test phases on time and within budget. • Created quality assurance plans and test scripts to verify solution functioned in production environment. • Organized contract resources at customer site to enhance client relationship.
Dorn Technology GroupProject Manager
Jan. 1996 - Jul. 1996Managed implementation of Risk Management software. • Managed implementation phase of projects to sucessfully get clients up and running on automated risk management software. • Negotiated contract terms and agreements. • Interfaced with clients to schedule implementation activities. • Mapped client's data from existing system to new application and verified conversions.
Professional Technical DevelopmentImplementation Site Manager
Jun. 1994 - Jan. 1996Managed implementation of Child Support Enforcement System (CSES) in Department of Social Services (DSS) offices statewide. • Worked with end users to determine business requirements and organize process flows. • Analyzed host database and CSES database to determine data conversion strategy. • Managed implementation activities to ensure seamless transition to new system. • Trained end users on new software application.
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