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Work Background
Preá Empreendimentos Imobiliários LtdaHost Jr
Sep. 2024 - Dec. 2024Cruz, Ceará, BrasilPersonalized guest service, ensuring a unique and distinctive experience.
Management of reservations and check-ins/check-outs, guaranteeing total customer satisfaction.
Implementation of quick solutions to address guest and staff issues and requests, ensuring maximum satisfaction.
Coordination of events and special services, such as private dinners, personalized experiences, kite trips, and local itineraries.
Collaboration with different departments (gastronomy, concierge, housekeeping) to provide a seamless experience.
Morada ikigai KiteHouseOwner and Manager
Sep. 2021 - Sep. 2024Brasil, Ceará, Cruz, Praia do PreáAs the owner of a hospitality business, I oversaw guest satisfaction from reservation negotiation to post-checkout follow-up, planning and organizing personalized itineraries and special services. These services included exclusive local experiences, partnerships with regional schools, and organized kite trips with a skilled and certified support staff. I managed multiple departments to deliver a seamless and memorable experience, acquiring a holistic understanding of business operations, from the business launch to adapting and decorating the facilities, sales, hospitality, and final guest checkouts.
Fraternidade - Federação Humanitária InternacionalEmergency Relief Coordinator (WASH focus)
Jan. 2020 - Oct. 2020Boa Vista, Roraima, BrasilI coordinated the execution of the WASH (Water, Sanitation, and Hygiene) project for the Fraternity – International Humanitarian Federation, ensuring water supply, sanitation, and hygiene promotion according to Sphere standards, in partnership with the Federal Government under the Operação Acolhida (Operation Welcome). I ensured compliance with humanitarian guidelines, promoting the continuous implementation of process improvements. (https://www.gov.br/mds/pt-br/noticias-e-conteudos/desenvolvimento-social/noticias-desenvolvimento-social/mais-1-500-venezuelanos-sao-interiorizados-por-meio-da-operacao-acolhida-em-outubro-de-2020)
R S serviços e comercio de moveis ltda - DifratelliSales Manager
Apr. 2013 - Jan. 2015BrasilEntered the custom and planned furniture sector between 2008 and 2015, starting as a sales consultant, then evolving into a project designer. I was later invited to manage a new store, assuming both sales and project supervision responsibilities. Eventually, I took on administrative management duties, developing expertise in space planning, harmonization of environments, team leadership, and project coordination. I gained experience in inventory control, project reviews, order exports to manufacturers, and staff training, while also preparing and presenting performance reports and ensuring deadline compliance.
MD Modulados Ltda _ TodeschiniInterior Designer
Oct. 2010 - Mar. 2012Boa Vista, Roraima, BrasilSales Consultant evolving into Designer and Store Manager. I coordinated project, sales, and assembly teams, developing skills in space harmonization, inventory control, order management for export, and team training.
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