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Work Background
Omnicom Solutions LimitedFiber Optics Manager
Feb. 2024Ogudu GRA Lagos
KKONTechSenior Lead Project Mgmt
Aug. 2022 - Feb. 2024Lagos, Nigeria
KKONTech LimitedTeam Lead, Service Delivery & Vendor Management
Jun. 2019 - Jul. 2022Nigeria• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
• Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
• Managed third-party contracts to drive delivery of required services.
KKONTech LimitedPre-Sales Engineer | Enterprise
Dec. 2018 - May. 2019Nigeria• Worked with the sales team in formulating and building up proposal knowledge, including making technical demos and presentations to customers.
• Assisted in the translation of customer needs/technical requirements to appropriate solutions.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Used coordination and planning skills to achieve results according to schedule.
Cobranet LimitedField Coordinator
Jun. 2014 - Dec. 2018Lagos• Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
• Monitored work adherence to acceptable engineering practices and company standards
• Worked with senior case managers to coordinate team development activities and training.
• Oversaw staff development through in-depth training, workshops, seminars and other learning opportunities.
• Worked flexible hours; night, weekend, and holiday shifts.
Cobranet LimitedSupport Engineer
Oct. 2011 - May. 2014Lagos• Helped streamline repair processes and update procedures for support action consistency.
• Provided first-and second-level technical support for users of company products including current, prospective clients and resellers.
• Documented and recorded all activities and communication with clients over telephone and e-mail according to departmental standards of quality
• Contributed to the products solution's knowledge base that is used by customers and internal employees on a regular basis
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