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Work Background
Next IT & Systems LLCSalesforce Administrator
Oct. 2022Abu Dhabi, Abu Dhabi Emirate, United Arab EmiratesConfigure and maintain the Salesforce CRM platform for client company, including building reports and dashboards, along with managing users. Support and manage a team of skilled HR and CRM specialists to implement and maintain systems, services, and applications for client companies. Manage confidential HR projects from designing, resourcing, and dividing into sub-projects to get the task done within the assigned budget and timeframe.
Next IT & Systems LLCHR Strategic Partner & Information Systems Manager | People & Culture Leader
Oct. 2022United Arab EmiratesSpearheaded organizational culture initiatives, ensuring a collaborative and inclusive workplace. Developed and implemented employee development programs to drive engagement and retention, and facilitated change management programs, ensuring seamless adoption of new systems and minimizing user resistance. Partnered with various departments to align HR strategies with business goals, fostering an innovative and adaptable workforce. Managed employee relations, conflict resolution, and well-being programs, ensuring a positive work environment. Introduced leadership development frameworks (70-20-10, 4E and Leadership Pipeline Models) to strengthen internal talent pipelines and succession planning. Led multiple enterprise transformation projects, optimizing HR and CRM systems, driving a 30% efficiency increase across operations. Defined and implemented process improvement initiatives, leading to a 25% reduction in manual processes and improved compliance. Developed robust risk management strategies, mitigating potential project bottlenecks and cutting delays by 40%. Designed and maintained master project schedules, tracking milestones, metrics, and key performance indicators. Facilitated change management programs, ensuring seamless adoption of new systems and minimizing user resistance. Delivered customized project management training for teams, fostering an Agile mindset and enhancing cross-functional collaboration for better efficiency. Member of internal committees to evaluate new business partners and potential clients
Gulf Computers, LLCHuman Resources Project Consultant
Jul. 2017 - Oct. 2022United Arab EmiratesLed HR transformation projects, optimizing talent acquisition, onboarding, and professional development programs. Designed and refined onboarding processes to ensure employee alignment with organizational mission and goals. Reduced government-related recruitment and general onboarding process costs by 7% by improving system workflow efficiency through automating everyday tasks Implemented DEI strategies, fostering a sense of belonging and engagement among employees. Provided business case analysis for technology upgrades, streamlining workflows and enhancing regulatory compliance. Led vendor negotiations and drafted contracts for HR system integrations, resulting in 7% cost reduction. Directed ERP system implementations, eliminating inefficiencies and improving accuracy by 35%. Established proactive risk management strategies, eventually reducing project failure rates by 15%.
UAE Academy - Abu Dhabi ChamberSpecialist (Qualifications Quality Assurance)
Oct. 2015 - Feb. 2017United Arab EmiratesTurned around a non-profitable, dead department into a key profitable division within 4 months, through careful business process improvement Provided business case analysis for technology upgrades, streamlining workflows and enhancing regulatory compliance. Led vendor negotiations and drafted contracts for HR system integrations, resulting in 7% cost reduction. Directed ERP system implementations, eliminating inefficiencies and improving accuracy by 35%. Established proactive risk management strategies, eventually reducing project failure rates by 15%. Designed, Configured, and Maintained an In-House Student Database in collaboration with the IT team.
Abu Dhabi School of Management - Abu Dhabi ChamberActing Head of Human Resources (Senior HR) & Careers Advisor
Sep. 2012 - Dec. 2013Abu Dhabi, U.A.E.Managed the HR team and was an important part of the committee that built Phase 2 and expanded into a University level. Partly formed the initial University level policies & procedures, and supported the management in creating marketing strategies for the project. Met with Academic Advisors from a few high schools in Abu Dhabi to discuss ADSM prospects as a future for their students.
UAE Academy - Abu Dhabi ChamberActing Head of Human Resources (Senior HR)
May. 2007 - Oct. 2015Abu Dhabi, U.A.E.Transformed a non-existent HR Department into one of the most dynamic functions of the business in 6 months, supporting overall business strategy. Built a high-performing HR function from scratch, ensuring alignment with organizational strategy and mission. Spearheaded HRIS transformation projects, improving system efficiencies by 30% and automating redundant tasks. Created succession planning and talent development frameworks that supported leadership growth and retention. Established and managed performance review systems, fostering continuous feedback and professional growth. Developed and executed employee wellness initiatives, enhancing workplace morale and productivity. Played a key role in organizational change management, supporting transitions with minimal disruption. Spearheaded HRIS transformation projects, improving system efficiencies by 30% and automating redundant tasks. Transformed a non-existent HR Department into one of the most dynamic functions of the business in 6 months, supporting overall business strategy. Designed and executed a strategic HR transformation initiative, improving employee retention by 20% and expediting onboarding by 50%. Developed and executed the entire life cycle of a custom-built HR information database, reducing external software dependency and saving approximately $15,000 annually. Partnered with IT to implement identity management solutions, securing employee data and ensuring regulatory compliance. Led cross-subsidiary collaboration to enhance HR functionality, reducing operating costs by $180,000. Designed and deployed an employee rewards system, increasing workforce engagement and productivity by 20%.
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