Requests
8
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Network Power<100 people
Roles
✨60%
Business Owner
🧑🔬60%
Engineer
🧨60%
Consulting
Geos
🇺🇸40%
United States
🇮🇳20%
India
🇵🇭20%
Philippines
Work Background
Kami VisionCustomer Success Manager
Oct. 2021San Jose, California, United StatesAs a Customer Success Manager, I oversee and manage overall operations in the Philippines. Leading Kami Vision's CS Team with 70+ agents doing all reports, staffing, scheduling, and building training materials to use and passing on knowledge to future members of the team. I was able to scale the team from zero to 50+ agents in a span of 3 months and In one year’s time, we helped Kami Vision achieve a 20% increase in customer satisfaction while decreasing their Customer Support costs by 24%. In addition to an increase in productivity, I also helped Kami Vision improve its overall workflow, increase efficiency, reduce response rate time, and improve customer satisfaction from 76% to 91%.
SupportNinjaTeam Manager
May. 2019 - Oct. 2021My role as Team Manager is to directly manage the performance, attendance, and behavior of the team leaders that roll up to them. This applies to rank and file ninjas belonging in teams that do not have an assigned team leader. I handled multiple large teams for our clients.
SupportNinjaTeam Lead
Dec. 2018 - May. 2019Support Ninja PHTofasco - My role as Team Lead is to assists in attaining the Programs objectives by assisting with "Floor Management Duty. Manage the team in the absence of our Team Manager and report trends of issues to our client.
SupportNinjaTechnical Support Specialist
Jul. 2018 - Dec. 2018Tofasco - we answer incoming phone calls and provide support to callers experiencing computer problems of all kinds. Listen to descriptions of customer issues and determine how and if they can be fixed.
CloudstaffTechnical Support Specialist
Feb. 2016 - Jul. 2017Craveable Brands IT Helpdesk - we are a team of super nerds dedicated to supporting our Restaurants with technology. We live and breath our brand values and being in the shoes of our Franchisees and Managers is at the core of what we do.
STARTEKSales Specialist
Feb. 2014 - Feb. 2016Time Warner Cable - Our program is responsible for selling a company's products by identifying leads, educating prospects on products through calls and providing existing customers with exceptional support.
SutherlandTechnical Support Specialist
Dec. 2010 - Jan. 2014Symantec - our program diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
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