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Work Background
Hydrogen Head, Tech Operations
Aug. 2022Lagos, Nigeria• Application Support: Leading a team of skilled professionals to provide comprehensive application support, troubleshooting, and issue resolution for critical systems. • Transaction and Systems Monitoring: Implementing robust monitoring processes and systems to ensure the smooth functioning of transactional processes and identify potential bottlenecks or issues. • POS Configuration: Driving the configuration and customization of POS terminals to meet the unique requirements of the business, ensuring efficient and secure transaction processing. • Field Support: Managing a team of field support specialists to provide on-site technical assistance, troubleshooting, and maintenance services for POS terminals and related systems. • Logistics: Overseeing the logistics and supply chain operations, including inventory management, vendor coordination, and timely delivery of equipment and materials. • Implementation Projects: Leading the successful execution of implementation projects, collaborating with cross-functional teams to ensure smooth transitions, and driving process improvement initiatives.
HydrogenHead, Tech Operations
Aug. 2022Lagos, Nigeria• Application Support: Leading a team of skilled professionals to provide comprehensive application support, troubleshooting, and issue resolution for critical systems. • Transaction and Systems Monitoring: Implementing robust monitoring processes and systems to ensure the smooth functioning of transactional processes and identify potential bottlenecks or issues. • POS Configuration: Driving the configuration and customization of POS terminals to meet the unique requirements of the business, ensuring efficient and secure transaction processing. • Field Support: Managing a team of field support specialists to provide on-site technical assistance, troubleshooting, and maintenance services for POS terminals and related systems. • Logistics: Overseeing the logistics and supply chain operations, including inventory management, vendor coordination, and timely delivery of equipment and materials. • Implementation Projects: Leading the successful execution of implementation projects, collaborating with cross-functional teams to ensure smooth transitions, and driving process improvement initiatives.
ITEX Integrated Services Ltd.Head, Software Testing/Quality Assurance/Technical Support
Feb. 2020 - Jul. 2022Lagos, Nigeria• Review requirements, specifications & technical design documents to provide timely & meaningful feedback
• Coordinate Project Team to assign tasks to developers based on specifications & stack options from Product Manager/Client
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet client needs
• Liaise with internal teams (Developers and Business product managers) to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to implement solutions
• Coordinate Manual Tests/Automated testing based as required on both software and Hardware.
• Coordinate User acceptance Tests (UAT) after test completion
• Responsible for monitoring, resolving and responding to open tickets submitted by internal and external customers.
• Responsible for improving and documenting the technical processes around application support.
• Prioritize and handle service requests and incidents.
• Work collaboratively with Relationship Managers on change requests, managing issues and establishing priorities.
• Keeping a record of configuration/application changes and scheduling application updates in collaboration with the Operations Team.
• Working with the software development team, internal users, and clients to improve application performance.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Ensuring effective front-end and back-end functionality of applications.
• Performing analyses on software application functionality and suggesting improvements.
Unified Payment Services LimitedHead Of Department, Channels Delivery and Operations
Apr. 2019 - Jan. 20203, Idowu Taylor, Victoria Island, Lagos, Nigeria• Ensured a very high availability of all Channels Department infrastructure for the use of customers and to meet all Unified Payments Business Objectives.
• Managed Channels Department applications proactively to ensure timely certification and upgrade by certified schemes, regulators and vendors.
• Came up with strategies to ensure smooth project implementation and delivery for business team.
• Implemented PoS application and Business Solutions to ensure seamless operations and support in Channels Department.
• Ensured system uptime for Point of Sale registration, repairs, configuration and delivery within agreed Service Level Agreement.
• Developed, trained and retained high caliber staff for the future management of Channels Department within Unified Payments.
• Prepared Annual Budget for Channels Department and proactively worked to ensure vendor payments were processed promptly.
• Institutionalized and fully documented Processes and Held Knowledge Sharing Sessions in Channels Department.
SFOUR NigeriaHead Of Operations
Oct. 2015 - Mar. 2019Abuja, Nigeria• Improved the operational systems, processes and policies in support of organizations mission – specifically, support better management
reporting, information flow and management, business process and organizational planning.
• Managed and increased the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each
function as well as coordination and communication between support and business functions.
• Played a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversaw overall financial management, planning, systems and controls.
• Managed budget in coordination with the Board.
• Ensured proper Sales delivery of Products and Services
Mobilis Networks Limited (Verifone Mobile Money)Support Engineer
Dec. 2013 - Sep. 2015Auckland, New Zealand• Perform duties as per any Support or Service Agreements signed by the company
• Project Implementation (NFC PoS projects)
• Software Solution Testing/Review
• Resolving tickets we logged by customers
• Following up open issues and liaising with the end customer to seek a resolution
• Installing patches as required
• Performing database queries as required
• New Customer Setup, Training and Implementation
• Monthly customer and management reports
Unified Payment Services LimitedTeam Lead, Channels
Jan. 2012 - Dec. 20133, Idowu Taylor, Victoria Island, Lagos• Team Management (Individual/Process Management/Team Coaching/Trainer)
• Payment Device Software Testing/Certification
• Payment Software Vendor liaison/Management (Software Development/Upgrades/Bug fixing)
• Support Management
• PoS Project Coordination/Implementation
• Coordinate device/software tests with VISA Acquirer Validation Tool Kit (ADVT)
• Coordinate device/Software tests with MasterCard Terminal Integration Process (M-TIP)
• Coordinate device/Software tests with China Union Pay
• TMS (Terminal Management System) Management
ValuCard Nigeria PlcTeam Lead, CHANNELS
Dec. 2009 - Dec. 20113, Idowu Taylor,Victoria Island, Lagos, Nigeria• Team Management (Individual/Process Management/Team Coaching/Trainer)
• Payment Device Software Testing/Certification
• Payment Software Vendor liaison/Management (Software Development/Upgrades/Bug fixing)
• Support Management
• PoS Project Coordination/Implementation
• Coordinate device/software tests with VISA Acquirer Validation Tool Kit (ADVT)
• Coordinate device/Software tests with MasterCard Terminal Integration Process (M-TIP)
• Coordinate device/Software tests with China Union Pay
• TMS (Terminal Management System) Management
ValuCard Nigeria PlcQuality Assurance Specialist
Dec. 2008 - Nov. 20093, Idowu Taylor, Victoria Island, Lago• Process Review/Management
• Compliance Enforcement
• PCIDSS Enforcement/Review Management/Coordination
• Customer Service Quality Management
• Process Documentation
ValuCard Nigeria PlcPOS Specialist
Sep. 2007 - Nov. 20083, Idowu Taylor, Victoria Island, Lagos, Nigeria• Merchant data Setup
• POS Device registration and Configuration
• POS hardware device testing/Payment industry certification (NIBSS Certification)
• Card Scheme Certification (VISA [ADVT], Mastercard [MTIP])
• TMS (Terminal Management System) Management
• POS Level 2 Client Support
• Field Support Coach
• POS Project Implementation
ValuCard Nigeria PlcNetwork Support Specialist
Dec. 2006 - Aug. 20073, Idowu Taylor, Victoria Island, Lagos, Nigeria• Network Connectivity Monitoring
• Server Monitoring/Database Backup
• User Support (In house)
• Hardware Maintenance
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