Head, Tech Operations@Hydrogen Payment services Company Limited
Verified
With over 18 years of progressive experience in operations management, technology delivery, and fintech services across Sub-Saharan Africa and international markets, I bring a proven ability to scale high-performing teams, optimize business processes, and drive innovation in dynamic, high-growth environments.
Currently serving as Head of Technical Operations at Hydrogen Payment Services Company Limited, I lead end-to-end technical operations spanning application support, systems monitoring, POS configuration, logistics, and nationwide field support. My career encompasses key leadership roles where I have consistently delivered results in strategic operations leadership, technology and service delivery, business process optimization, and cross-functional team management. I have successfully implemented complex projects, enhanced infrastructure performance, and managed stakeholder and vendor relationships, all critical to sustaining customer satisfaction and operational efficiency.
In my career, I have also been opportune to build completely new teams from scratch, including the Technical Support team at ITEX and Hydrogen, the System Monitoring and Application Support team at Hydrogen, and a new PTSP team at Hydrogen. I played a key role in the recruitment and selection process, ensuring the right talent mix was onboarded to meet strategic and operational objectives. This experience has strengthened my ability to create high-performing teams that can scale rapidly and deliver consistently in demanding environments.More...